GP surgery in Fleet
Crondall New Surgery
Redlands Lane, Crondall, Farnham, GU10 5RF
Scores 38 out of 100, below average for a GP surgery in England. 73% of patients say their experience is good and 67% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 30
- Easy to get through on the phone60
- Easy to contact online78
- Good experience of getting in touch17
- Did not wait too long for the appointment10
Quality of care 50
- Patients rate the surgery as good28
- Patients got what they needed35
- Doctors and nurses listen66
- Patients trust the staff37
- Inspection rating (Good)50
- Health checks and screening done91
- Meets NHS clinical targets94
- Children vaccinated on time89
What patients say
101 patients answered the 2026 NHS survey about this surgery.
67%
find the phone easy
well above the England average (57%)
73%
say their experience is good
below the England average (77%)
-2
change since last year
2025: 75% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 67% | 57% | 74% |
| Easy to contact via website | 70% | 58% | 44% |
| Easy to contact via NHS App | 70% | 54% | 50% |
| Reception staff helpful | 66% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 30% |
| Sees preferred clinician | 46% | 42% | 44% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 83% |
| Next steps within 2 days | 84% | 93% | 94% |
| Good experience of contacting | 62% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 54% |
| Waiting time was about right | 54% | 69% | 50% |
| Remote appointment | 29% | 26% | 43% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 82% |
| Treated with care and concern | 91% | 86% | 85% |
| Considered mental wellbeing | 77% | 75% | 68% |
| Had all the information needed | 91% | 92% | 93% |
| Confidence and trust | 92% | 93% | 94% |
| Involved in decisions | 85% | 92% | 91% |
| Needs were met | 89% | 90% | 86% |
| Overall | |||
| Overall experience good | 73% | 77% | 74% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 81% |
| Supported by local services | 62% | 70% | 64% |
| Discussed managing condition | 44% | 43% | 49% |
| Agreed a care plan | 42% | 46% | 22% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 October 2024. Bank holidays may differ.
- Address
- Redlands Lane, Crondall, Farnham, GU10 5RF
- Phone
- 01252 850292
- [email protected]
- Website
- www.crondallnewsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Fleet PCN (a group of local surgeries that share services)
- NHS code
- J82628 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 June 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.0% | 15.2% |
| Diabetes | 6.4% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 15.7% | 14.3% |
| Obesity | 14.2% | 13.9% |
| Smoking | 6.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 83% | 67% |
| Cervical screening, women 50-64 | 86% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Crondall New Surgerythis surgery | – | 38 | 67% | 73% | Yes |
| Richmond SurgeryFleet, GU52 7US | 2.3 miles | 65 | 56% | 78% | Yes |
| Central SurgeryFarnham, GU9 7PT | 3.1 miles | 40 | 64% | 76% | Yes |
| Farnham Park Health GroupFarnham, GU9 9QS | 3.4 miles | 12 | 38% | 62% | Yes |
| Hart Health PartnershipFleet, GU51 4PE | 3.5 miles | 18 | 43% | 68% | Yes |
| Odiham Health CentreHook, RG29 1JY | 3.8 miles | 64 | 60% | 80% | Yes |
| Holly Tree SurgeryFarnham, GU10 4TG | 4.0 miles | 58 | 80% | 75% | Yes |
| Princes Gardens SurgeryAldershot, GU11 1BJ | 4.1 miles | 85 | 71% | 85% | Yes |
| The Wellington PracticeAldershot, GU11 1AY | 4.2 miles | 11 | 49% | 69% | Yes |
| The Cambridge PracticeAldershot, GU11 1AY | 4.2 miles | 17 | 43% | 66% | Yes |
Richmond Surgery is 2.3 miles away, scores 65 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Crondall New Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Crondall New Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01252 850292.
How do patients rate Crondall New Surgery?
In the 2026 NHS GP Patient Survey, 73% of patients at Crondall New Surgery said their overall experience was good. The England average is 77%. 67% found it easy to get through by phone (England 57%). Its GPScore is 38 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Crondall New Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Crondall New Surgery as Good at its last published inspection (report published 7 June 2018).
What are the opening times of Crondall New Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 October 2024. Bank holidays may differ.
How do I contact Crondall New Surgery?
Call 01252 850292 or visit its website, www.crondallnewsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Redlands Lane, Crondall, Farnham, GU10 5RF.
How many patients are registered at Crondall New Surgery?
Around 5,989 patients are registered (January 2025). The surgery is part of Fleet PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.