GP surgery in St Thomas
St Thomas Medical Group
St. Thomas Health Centre, Cowick Street, St. Thomas, Exeter, EX4 1HJ
Scores 41 out of 100, average for a GP surgery in England. 75% of patients say their experience is good and 56% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 38
- Easy to get through on the phone39
- Easy to contact online44
- Good experience of getting in touch49
- Did not wait too long for the appointment32
Quality of care 46
- Patients rate the surgery as good36
- Patients got what they needed42
- Doctors and nurses listen48
- Patients trust the staff40
- Inspection rating (Outstanding)98
- Health checks and screening done20
- Meets NHS clinical targets38
- Children vaccinated on time63
What patients say
111 patients answered the 2026 NHS survey about this surgery.
56%
find the phone easy
about the England average (57%)
75%
say their experience is good
about the England average (77%)
-6
change since last year
2025: 81% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 56% | 57% | 62% |
| Easy to contact via website | 56% | 58% | 50% |
| Easy to contact via NHS App | 57% | 54% | 33% |
| Reception staff helpful | 92% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 28% | 31% | 40% |
| Sees preferred clinician | 64% | 42% | 55% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 80% |
| Next steps within 2 days | 79% | 93% | 95% |
| Good experience of contacting | 75% | 73% | 69% |
| The appointment | |||
| Offered a choice of time or day | 67% | 57% | 52% |
| Waiting time was about right | 65% | 69% | 55% |
| Remote appointment | 34% | 26% | 42% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 98% |
| Treated with care and concern | 80% | 86% | 97% |
| Considered mental wellbeing | 71% | 75% | 91% |
| Had all the information needed | 99% | 92% | 97% |
| Confidence and trust | 92% | 93% | 99% |
| Involved in decisions | 90% | 92% | 95% |
| Needs were met | 90% | 90% | 98% |
| Overall | |||
| Overall experience good | 75% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 82% |
| Supported by local services | 80% | 70% | 80% |
| Discussed managing condition | 39% | 43% | 46% |
| Agreed a care plan | 35% | 46% | 47% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 September 2025. Bank holidays may differ.
- Address
- St. Thomas Health Centre, Cowick Street, St. Thomas, Exeter, EX4 1HJ
- Phone
- 01392 676676
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Exeter West PCN (a group of local surgeries that share services)
- NHS code
- L83016 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Exwick Health Centre
- New Valley Road, Exwick, Exeter, EX4 2AD
- Student Health Centre
- University of Exeter, Reed Mews, Exeter, EX4 4RQ
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Pharmacy
- Sign language interpreter available in-person
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 17 May 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Outstanding |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.3% | 15.2% |
| Diabetes | 3.5% | 7.9% |
| Asthma | 4.6% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 2.0% | 3.0% |
| Depression | 12.1% | 14.3% |
| Obesity | 6.8% | 13.9% |
| Smoking | 9.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 53% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 69% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St Thomas Medical Groupthis surgery | – | 41 | 56% | 75% | Yes |
| Foxhayes PracticeExeter, EX4 2BH | 0.8 miles | 65 | 80% | 75% | Yes |
| Southernhay House SurgeryExeter, EX1 1RX | 1.1 miles | 58 | 76% | 82% | Yes |
| Ide Lane SurgeryExeter, EX2 8UP | 1.1 miles | 73 | 60% | 87% | Yes |
| St Leonards PracticeExeter, EX1 1SB | 1.2 miles | 45 | 69% | 74% | Yes |
| Barnfield Hill SurgeryExeter, EX1 1SR | 1.2 miles | 87 | 88% | 91% | Yes |
| Inclusion Health Devon CicExeter, EX4 6PD | 1.3 miles | 61 | 87% | 81% | Yes |
| Isca Medical PracticeExeter, EX1 2DW | 1.7 miles | 69 | 82% | 84% | Yes |
| Mount Pleasant Health CentreExeter, EX4 7BW | 1.8 miles | 60 | 60% | 86% | Yes |
| Heavitree PracticeExeter, EX1 2RX | 1.8 miles | 94 | 99% | 98% | Yes |
Foxhayes Practice is 0.8 miles away, scores 65 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is St Thomas Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St Thomas Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01392 676676.
How do patients rate St Thomas Medical Group?
In the 2026 NHS GP Patient Survey, 75% of patients at St Thomas Medical Group said their overall experience was good. The England average is 77%. 56% found it easy to get through by phone (England 57%). Its GPScore is 41 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for St Thomas Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated St Thomas Medical Group as Outstanding at its last published inspection (report published 17 May 2019).
What are the opening times of St Thomas Medical Group?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 September 2025. Bank holidays may differ.
How do I contact St Thomas Medical Group?
Call 01392 676676. You can also book and order repeat prescriptions in the NHS App. The address is St. Thomas Health Centre, Cowick Street, St. Thomas, Exeter, EX4 1HJ.
Does St Thomas Medical Group have a branch surgery?
Yes. St Thomas Medical Group also runs Exwick Health Centre (New Valley Road, Exwick, Exeter, EX4 2AD) and Student Health Centre (University of Exeter, Reed Mews, Exeter, EX4 4RQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at St Thomas Medical Group?
Around 40,060 patients are registered (January 2025). The surgery is part of Exeter West PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.