GP surgery in Tadworth and Epsom Downs
Nork Clinic
63 Nork Way, Banstead, SM7 1HL
Scores 33 out of 100, below average for a GP surgery in England. 76% of patients say their experience is good and 54% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 32
- Easy to get through on the phone34
- Easy to contact online34
- Good experience of getting in touch32
- Did not wait too long for the appointment42
Quality of care 38
- Patients rate the surgery as good40
- Patients got what they needed38
- Doctors and nurses listen27
- Patients trust the staff43
- Inspection rating (Good)50
- Health checks and screening done32
- Meets NHS clinical targets71
- Children vaccinated on time70
What patients say
114 patients answered the 2026 NHS survey about this surgery.
54%
find the phone easy
below the England average (57%)
76%
say their experience is good
about the England average (77%)
-7
change since last year
2025: 83% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 54% | 57% | 56% |
| Easy to contact via website | 52% | 58% | 47% |
| Easy to contact via NHS App | 58% | 54% | 47% |
| Reception staff helpful | 85% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 28% |
| Sees preferred clinician | 20% | 42% | 51% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 87% |
| Next steps within 2 days | 99% | 93% | 97% |
| Good experience of contacting | 69% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 40% | 57% | 57% |
| Waiting time was about right | 69% | 69% | 73% |
| Remote appointment | 45% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 84% | 87% | 93% |
| Treated with care and concern | 86% | 86% | 92% |
| Considered mental wellbeing | 69% | 75% | 76% |
| Had all the information needed | 93% | 92% | 96% |
| Confidence and trust | 93% | 93% | 98% |
| Involved in decisions | 96% | 92% | 97% |
| Needs were met | 89% | 90% | 96% |
| Overall | |||
| Overall experience good | 76% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 91% |
| Supported by local services | 77% | 70% | 77% |
| Discussed managing condition | 33% | 43% | 30% |
| Agreed a care plan | 75% | 46% | 55% |
Green means at least 2 points better than England, red at least 2 points worse. With about 114 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6:30pm |
| Tuesday | 8:30am to 1pm 2pm to 6:30pm |
| Wednesday | 8:30am to 1pm 2pm to 6:30pm |
| Thursday | 8:30am to 1pm 2pm to 6:30pm |
| Friday | 8:30am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 29 September 2022. Bank holidays may differ.
- Address
- 63 Nork Way, Banstead, SM7 1HL
- Phone
- 01737 479022
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Banstead Healthcare PCN (a group of local surgeries that share services)
- NHS code
- H81011 · NHS profile
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.6% | 15.2% |
| Diabetes | 6.8% | 7.9% |
| Asthma | 5.7% | 6.6% |
| COPD | 1.2% | 1.9% |
| Coronary heart disease | 2.3% | 3.0% |
| Depression | 10.5% | 14.3% |
| Obesity | 8.5% | 13.9% |
| Smoking | 8.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Nork Clinicthis surgery | – | 33 | 54% | 76% | Yes |
| Longcroft ClinicBanstead, SM7 3HH | 1.0 miles | 58 | 53% | 84% | Yes |
| Tattenham Health CentreEpsom, KT18 5NU | 1.5 miles | 92 | 70% | 92% | Yes |
| Integrated Care Partnership - OchEpsom, KT17 4BL | 1.8 miles | 45 | 49% | 82% | Yes |
| Tadworth Medical CentreTadworth, KT20 5JE | 2.0 miles | 38 | 44% | 79% | Yes |
| Cheam Family PracticeSutton, SM3 8BS | 2.2 miles | 45 | 68% | 74% | Yes |
| Ashley Centre SurgeryEpsom, KT18 5AQ | 2.2 miles | 65 | 46% | 83% | Yes |
| Derby Medical CentreEpsom, KT19 8AG | 2.2 miles | 59 | 31% | 84% | Yes |
| Heathcote Medical CentreTadworth, KT20 5TH | 2.2 miles | 50 | 40% | 78% | Yes |
| Grove Road PracticeSutton, SM1 2DB | 2.3 miles | 87 | 76% | 92% | Yes |
Longcroft Clinic is 1.0 miles away, scores 58 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Nork Clinic taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Nork Clinic was taking on new patients. You can register online through the NHS website or call the surgery on 01737 479022.
How do patients rate Nork Clinic?
In the 2026 NHS GP Patient Survey, 76% of patients at Nork Clinic said their overall experience was good. The England average is 77%. 54% found it easy to get through by phone (England 57%). Its GPScore is 33 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Nork Clinic?
The Care Quality Commission, which inspects GP surgeries in England, rated Nork Clinic as Good at its last published inspection (report published 30 March 2026).
What are the opening times of Nork Clinic?
Reception is open Monday 8:30am to 1pm 2pm to 6:30pm, Tuesday 8:30am to 1pm 2pm to 6:30pm, Wednesday 8:30am to 1pm 2pm to 6:30pm, Thursday 8:30am to 1pm 2pm to 6:30pm, Friday 8:30am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 29 September 2022. Bank holidays may differ.
How do I contact Nork Clinic?
Call 01737 479022. You can also book and order repeat prescriptions in the NHS App. The address is 63 Nork Way, Banstead, SM7 1HL.
How many patients are registered at Nork Clinic?
Around 8,546 patients are registered (January 2025). The surgery is part of Banstead Healthcare PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.