GP surgery in Kempston
King Street Surgery
273 Bedford Road, Kempston, Bedford, MK42 8QD
Scores 29 out of 100, below average for a GP surgery in England. 75% of patients say their experience is good and 38% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2021. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 34
- Easy to get through on the phone12
- Easy to contact online70
- Good experience of getting in touch44
- Did not wait too long for the appointment45
Quality of care 25
- Patients rate the surgery as good37
- Patients got what they needed20
- Doctors and nurses listen45
- Patients trust the staff29
- Inspection rating (Good)50
- Health checks and screening done3
- Meets NHS clinical targets52
- Children vaccinated on time48
What patients say
111 patients answered the 2026 NHS survey about this surgery.
38%
find the phone easy
well below the England average (57%)
75%
say their experience is good
about the England average (77%)
+15
change since last year
2025: 61% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 38% | 57% | 32% |
| Easy to contact via website | 66% | 58% | 26% |
| Easy to contact via NHS App | 51% | 54% | 40% |
| Reception staff helpful | 67% | 85% | 74% |
| Seeing the same person | |||
| Has a preferred clinician | 37% | 31% | 33% |
| Sees preferred clinician | 32% | 42% | 18% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 79% |
| Next steps within 2 days | 97% | 93% | 90% |
| Good experience of contacting | 73% | 73% | 45% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 36% |
| Waiting time was about right | 70% | 69% | 62% |
| Remote appointment | 34% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 80% |
| Treated with care and concern | 82% | 86% | 72% |
| Considered mental wellbeing | 75% | 75% | 64% |
| Had all the information needed | 89% | 92% | 84% |
| Confidence and trust | 91% | 93% | 89% |
| Involved in decisions | 90% | 92% | 83% |
| Needs were met | 86% | 90% | 84% |
| Overall | |||
| Overall experience good | 75% | 77% | 61% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 57% |
| Supported by local services | 74% | 70% | 45% |
| Discussed managing condition | 42% | 43% | 23% |
| Agreed a care plan | 30% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 September 2026. Bank holidays may differ.
- Address
- 273 Bedford Road, Kempston, Bedford, MK42 8QD
- Phone
- 01234 852222
- Website
- www.kingstreetsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Caritas Medical PCN (a group of local surgeries that share services)
- NHS code
- E81038 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Halsey Road Branch Site
- Halsey Road, Kempston, Bedford, MK42 8AU
- St John's Branch Surgery
- 16 St. Johns Street, Kempston, Bedford, MK42 8EP
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Disability awareness and equality training for staff
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Off-site car parking nearby
- Sign language interpreter available online
- Step-free access at entrances and exits
- Toilets
- Translation services
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.6% | 15.2% |
| Diabetes | 10.8% | 7.9% |
| Asthma | 7.7% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 13.2% | 14.3% |
| Obesity | 14.9% | 13.9% |
| Smoking | 14.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 60% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 52% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 61% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 50% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 50% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| King Street Surgerythis surgery | – | 29 | 38% | 75% | Yes |
| Queens Park Health CentreBedford, MK40 4HR | 1.0 miles | 30 | 52% | 64% | Yes |
| Cauldwell Medical CentreBedford, MK42 9DJ | 1.2 miles | 2 | 31% | 59% | – |
| Ashburnham Road SurgeryBedford, MK40 1DS | 1.4 miles | 76 | 80% | 82% | Yes |
| London Road Health CentreBedford, MK42 0NT | 1.6 miles | 26 | 46% | 76% | Yes |
| Linden Road SurgeryBedford, MK40 2DQ | 1.9 miles | 61 | 71% | 87% | Yes |
| The De Parys GroupBedford, MK40 2NT | 2.2 miles | 21 | 37% | 68% | Yes |
| The Vale Medical PracticeBedford, MK43 9JJ | 2.2 miles | 62 | 65% | 82% | Yes |
| Goldington Avenue SurgeryBedford, MK40 3DB | 2.4 miles | 24 | 45% | 71% | Yes |
| Putnoe Medical Centre PartnershipBedford, MK41 9JE | 3.2 miles | 49 | 69% | 76% | Yes |
Ashburnham Road Surgery is 1.4 miles away, scores 76 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is King Street Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), King Street Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01234 852222.
How do patients rate King Street Surgery?
In the 2026 NHS GP Patient Survey, 75% of patients at King Street Surgery said their overall experience was good. The England average is 77%. 38% found it easy to get through by phone (England 57%). Its GPScore is 29 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for King Street Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated King Street Surgery as Good at its last published inspection (report published 14 December 2021).
What are the opening times of King Street Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 September 2026. Bank holidays may differ.
How do I contact King Street Surgery?
Call 01234 852222 or visit its website, www.kingstreetsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 273 Bedford Road, Kempston, Bedford, MK42 8QD.
Does King Street Surgery have a branch surgery?
Yes. King Street Surgery also runs Halsey Road Branch Site (Halsey Road, Kempston, Bedford, MK42 8AU) and St John's Branch Surgery (16 St. Johns Street, Kempston, Bedford, MK42 8EP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at King Street Surgery?
Around 21,738 patients are registered (January 2025). The surgery is part of Caritas Medical PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.