GP surgery in Southampton
Living Well Partnership
Weston Lane Centre Hlthy Lvg, Weston Lane, Weston, Southampton, SO19 9GH
Scores 5 out of 100, poor for a GP surgery in England. 61% of patients say their experience is good and 30% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 9
- Easy to get through on the phone6
- Easy to contact online46
- Good experience of getting in touch13
- Did not wait too long for the appointment16
Quality of care 4
- Patients rate the surgery as good8
- Patients got what they needed8
- Doctors and nurses listen13
- Patients trust the staff12
- Inspection rating (Good)50
- Health checks and screening done8
- Meets NHS clinical targets28
- Children vaccinated on time50
What patients say
153 patients answered the 2026 NHS survey about this surgery.
30%
find the phone easy
well below the England average (57%)
61%
say their experience is good
well below the England average (77%)
-1
change since last year
2025: 62% · 2026: 61%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 30% | 57% | 28% |
| Easy to contact via website | 56% | 58% | 53% |
| Easy to contact via NHS App | 54% | 54% | 43% |
| Reception staff helpful | 72% | 85% | 68% |
| Seeing the same person | |||
| Has a preferred clinician | 18% | 31% | 16% |
| Sees preferred clinician | 35% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 72% | 84% | 78% |
| Next steps within 2 days | 72% | 93% | 82% |
| Good experience of contacting | 60% | 73% | 57% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 26% |
| Waiting time was about right | 57% | 69% | 53% |
| Remote appointment | 27% | 26% | 32% |
| The doctor or nurse | |||
| Good at listening | 79% | 87% | 79% |
| Treated with care and concern | 79% | 86% | 78% |
| Considered mental wellbeing | 65% | 75% | 63% |
| Had all the information needed | 90% | 92% | 93% |
| Confidence and trust | 87% | 93% | 87% |
| Involved in decisions | 89% | 92% | 85% |
| Needs were met | 82% | 90% | 81% |
| Overall | |||
| Overall experience good | 61% | 77% | 62% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 90% |
| Supported by local services | 68% | 70% | 75% |
| Discussed managing condition | 32% | 43% | 40% |
| Agreed a care plan | 49% | 46% | 66% |
Green means at least 2 points better than England, red at least 2 points worse. With about 153 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 10 November 2023. Bank holidays may differ.
- Address
- Weston Lane Centre Hlthy Lvg, Weston Lane, Weston, Southampton, SO19 9GH
- Phone
- 023 8044 9913
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Southampton Living Well Partnership PCN (a group of local surgeries that share services)
- NHS code
- J82622 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Bitterne Park Surgery
- Thorold Road, Southampton, SO18 1HZ
- Botley Surgery
- Mortimer Road, Botley, Southampton, SO32 2UG
- Harefield Surgery
- 21 Exford Avenue, Southampton, SO18 5JL
- Midanbury Surgery
- 1 Woodmill Lane, Southampton, SO18 2PA · 02380 462492
- St Lukes Surgery
- St. Lukes Close, Hedge End, Southampton, SO30 2US
- Thornhill Park Surgery
- 90 Thornhill Park Road, Southampton, SO18 5TS
- West End Surgery
- Moorgreen Road, West End, Southampton, SO30 3PY
- Weston Lane Surgery
- Weston Lane, Southampton, SO19 9GH
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 17 March 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.3% | 15.2% |
| Diabetes | 7.1% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 2.0% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 20.7% | 14.3% |
| Obesity | 15.8% | 13.9% |
| Smoking | 14.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 53% | 68% |
| Blood pressure checked in last 5 years (45+) | 81% | 87% |
| Diabetes: blood pressure on target | 59% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 47% | 57% |
| Diabetes: annual foot check | 73% | 78% |
| Asthma: annual review | 56% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Living Well Partnershipthis surgery | – | 5 | 30% | 61% | Yes |
| Old Fire Station SurgerySouthampton, SO19 9AN | 0.6 miles | 42 | 53% | 82% | Yes |
| Woolston and Chartwell PartnershipSouthampton, SO19 9AL | 0.6 miles | 14 | 34% | 73% | Yes |
| Spcl SurgerySouthampton, SO19 9RL | 0.7 miles | – | – | – | – |
| St. Peters SurgerySouthampton, SO19 9RL | 0.7 miles | 88 | 80% | 95% | Yes |
| The Peartree PracticeSouthampton, SO19 0HS | 1.6 miles | 66 | 72% | 86% | Yes |
| Southampton Sea City PartnershipSouthampton, SO14 1LT | 1.7 miles | 10 | 44% | 73% | Yes |
| Waterfront and Solent SurgerySouthampton, SO45 6AW | 1.8 miles | 87 | 68% | 89% | Yes |
| West End Road SurgerySouthampton, SO18 6TG | 2.0 miles | 56 | 68% | 77% | Yes |
| Homeless Healthcare TeamSouthampton, SO14 0LT | 2.1 miles | – | 96% | 100% | Yes |
Old Fire Station Surgery is 0.6 miles away, scores 42 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Living Well Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Living Well Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 023 8044 9913.
How do patients rate Living Well Partnership?
In the 2026 NHS GP Patient Survey, 61% of patients at Living Well Partnership said their overall experience was good. The England average is 77%. 30% found it easy to get through by phone (England 57%). Its GPScore is 5 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Living Well Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Living Well Partnership as Good at its last published inspection (report published 17 March 2020).
What are the opening times of Living Well Partnership?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 10 November 2023. Bank holidays may differ.
How do I contact Living Well Partnership?
Call 023 8044 9913. You can also book and order repeat prescriptions in the NHS App. The address is Weston Lane Centre Hlthy Lvg, Weston Lane, Weston, Southampton, SO19 9GH.
Does Living Well Partnership have a branch surgery?
Yes. Living Well Partnership also runs Bitterne Park Surgery (Thorold Road, Southampton, SO18 1HZ) and Botley Surgery (Mortimer Road, Botley, Southampton, SO32 2UG) and Harefield Surgery (21 Exford Avenue, Southampton, SO18 5JL) and Midanbury Surgery (1 Woodmill Lane, Southampton, SO18 2PA) and St Lukes Surgery (St. Lukes Close, Hedge End, Southampton, SO30 2US) and Thornhill Park Surgery (90 Thornhill Park Road, Southampton, SO18 5TS) and West End Surgery (Moorgreen Road, West End, Southampton, SO30 3PY) and Weston Lane Surgery (Weston Lane, Southampton, SO19 9GH). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Living Well Partnership?
Around 46,904 patients are registered (January 2025). The surgery is part of Southampton Living Well Partnership PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.