GP surgery in Southampton
Southampton Sea City Partnership
St Mary's Surgery, 1 Johnson Street, Southampton, SO14 1LT
Scores 10 out of 100, poor for a GP surgery in England. 73% of patients say their experience is good and 44% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 11
- Easy to get through on the phone19
- Easy to contact online10
- Good experience of getting in touch15
- Did not wait too long for the appointment16
Quality of care 13
- Patients rate the surgery as good31
- Patients got what they needed8
- Doctors and nurses listen21
- Patients trust the staff31
- Inspection rating (Good)50
- Health checks and screening done15
- Meets NHS clinical targets15
- Children vaccinated on time18
What patients say
144 patients answered the 2026 NHS survey about this surgery.
44%
find the phone easy
well below the England average (57%)
73%
say their experience is good
below the England average (77%)
+24
change since last year
2025: 50% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 44% | 57% | 30% |
| Easy to contact via website | 37% | 58% | 21% |
| Easy to contact via NHS App | 37% | 54% | 26% |
| Reception staff helpful | 77% | 85% | 58% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 20% |
| Sees preferred clinician | 34% | 42% | 20% |
| What happened when they got in touch | |||
| Knew what would happen next | 77% | 84% | 69% |
| Next steps within 2 days | 87% | 93% | 89% |
| Good experience of contacting | 61% | 73% | 40% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 30% |
| Waiting time was about right | 57% | 69% | 41% |
| Remote appointment | 27% | 26% | 50% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 73% |
| Treated with care and concern | 81% | 86% | 70% |
| Considered mental wellbeing | 75% | 75% | 55% |
| Had all the information needed | 89% | 92% | 78% |
| Confidence and trust | 91% | 93% | 78% |
| Involved in decisions | 84% | 92% | 83% |
| Needs were met | 82% | 90% | 74% |
| Overall | |||
| Overall experience good | 73% | 77% | 50% |
| Living with a long-term condition | |||
| Confident managing conditions | 64% | 79% | 73% |
| Supported by local services | 50% | 70% | 60% |
| Discussed managing condition | 40% | 43% | 53% |
| Agreed a care plan | 56% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 144 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 April 2020. Bank holidays may differ.
- Address
- St Mary's Surgery, 1 Johnson Street, Southampton, SO14 1LT
- Phone
- 023 8033 3778
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Southampton Sea City PCN (a group of local surgeries that share services)
- NHS code
- J82081 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Mulberry House Surgery
- 7 St. Denys Road, Southampton, SO17 2GN
- Telephone House Surgery
- Telephone House, High Street, Southampton, SO14 2NW
- Victor Street Surgery
- Victor Street, Southampton, SO15 5SY
Access and facilities
- Accessible toilets
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Off-site car parking nearby
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 29 September 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 9.5% | 15.2% |
| Diabetes | 5.4% | 7.9% |
| Asthma | 4.9% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 1.6% | 3.0% |
| Depression | 7.3% | 14.3% |
| Obesity | 10.9% | 13.9% |
| Smoking | 17.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 54% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 58% | 68% |
| Blood pressure checked in last 5 years (45+) | 76% | 87% |
| Diabetes: blood pressure on target | 65% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Southampton Sea City Partnershipthis surgery | – | 10 | 44% | 73% | Yes |
| Homeless Healthcare TeamSouthampton, SO14 0LT | 0.6 miles | – | 96% | 100% | Yes |
| Walnut Tree SurgerySouthampton, SO15 2HQ | 0.8 miles | 76 | 78% | 84% | Yes |
| Hill Lane SurgerySouthampton, SO15 5DD | 1.1 miles | 89 | 91% | 92% | Yes |
| Alma Road SurgerySouthampton, SO14 6UX | 1.1 miles | 6 | 35% | 59% | Yes |
| Atherley House SurgerySouthampton, SO15 3FH | 1.2 miles | 88 | 82% | 92% | Yes |
| St. Peters SurgerySouthampton, SO19 9RL | 1.2 miles | 88 | 80% | 95% | Yes |
| Spcl SurgerySouthampton, SO19 9RL | 1.2 miles | – | – | – | – |
| Woolston and Chartwell PartnershipSouthampton, SO19 9AL | 1.2 miles | 14 | 34% | 73% | Yes |
| Raymond Road SurgerySouthampton, SO15 5AL | 1.4 miles | 57 | 73% | 80% | Yes |
Walnut Tree Surgery is 0.8 miles away, scores 76 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Southampton Sea City Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Southampton Sea City Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 023 8033 3778.
How do patients rate Southampton Sea City Partnership?
In the 2026 NHS GP Patient Survey, 73% of patients at Southampton Sea City Partnership said their overall experience was good. The England average is 77%. 44% found it easy to get through by phone (England 57%). Its GPScore is 10 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Southampton Sea City Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Southampton Sea City Partnership as Good at its last published inspection (report published 29 September 2016).
What are the opening times of Southampton Sea City Partnership?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 April 2020. Bank holidays may differ.
How do I contact Southampton Sea City Partnership?
Call 023 8033 3778. You can also book and order repeat prescriptions in the NHS App. The address is St Mary's Surgery, 1 Johnson Street, Southampton, SO14 1LT.
Does Southampton Sea City Partnership have a branch surgery?
Yes. Southampton Sea City Partnership also runs Mulberry House Surgery (7 St. Denys Road, Southampton, SO17 2GN) and Telephone House Surgery (Telephone House, High Street, Southampton, SO14 2NW) and Victor Street Surgery (Victor Street, Southampton, SO15 5SY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Southampton Sea City Partnership?
Around 27,452 patients are registered (January 2025). The surgery is part of Southampton Sea City PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.