GP surgery in Southampton
Homeless Healthcare Team
30 Cranbury Avenue, Southampton, SO14 0LT
Too few patients answered the 2026 NHS survey to give a fair score. It is taking on new patients.
What patients say
15 patients answered the 2026 NHS survey about this surgery.
96%
find the phone easy
well above the England average (57%)
100%
say their experience is good
well above the England average (77%)
+11
change since last year
2025: 89% · 2026: 100%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 96% | 57% | 99% |
| Reception staff helpful | 100% | 85% | 97% |
| Seeing the same person | |||
| Has a preferred clinician | 62% | 31% | 76% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 86% |
| Next steps within 2 days | 92% | 93% | 88% |
| Good experience of contacting | 100% | 73% | 92% |
| The appointment | |||
| Waiting time was about right | 100% | 69% | 75% |
| Remote appointment | 47% | 26% | 26% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 98% |
| Treated with care and concern | 93% | 86% | 98% |
| Considered mental wellbeing | 91% | 75% | 92% |
| Had all the information needed | 100% | 92% | 100% |
| Confidence and trust | 100% | 93% | 100% |
| Involved in decisions | 100% | 92% | 100% |
| Needs were met | 100% | 90% | 100% |
| Overall | |||
| Overall experience good | 100% | 77% | 89% |
| Living with a long-term condition | |||
| Confident managing conditions | 70% | 79% | 79% |
| Supported by local services | 83% | 70% | 75% |
| Discussed managing condition | 74% | 43% | 93% |
| Agreed a care plan | 72% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 15 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 June 2026. Bank holidays may differ.
- Address
- 30 Cranbury Avenue, Southampton, SO14 0LT
- Phone
- 0300 123 3991
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Southampton Central PCN (a group of local surgeries that share services)
- NHS code
- J82217 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Patrick House
- 361 Millbrook Road West, Southampton, SO15 0HW
Access and facilities
- Accessible toilets
- Bus stop nearby
- Free NHS WiFi
- Off-site car parking nearby
- Step-free access at entrances and exits
- Tactile flooring: ridged or raised surface, to warn of hazards
- Toilets
- Train station nearby
- Wheelchair access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
No inspection rating has been published for this surgery.
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Homeless Healthcare Teamthis surgery | – | – | 96% | 100% | Yes |
| Walnut Tree SurgerySouthampton, SO15 2HQ | 0.5 miles | 76 | 78% | 84% | Yes |
| Southampton Sea City PartnershipSouthampton, SO14 1LT | 0.6 miles | 10 | 44% | 73% | Yes |
| Alma Road SurgerySouthampton, SO14 6UX | 0.6 miles | 6 | 35% | 59% | Yes |
| Hill Lane SurgerySouthampton, SO15 5DD | 0.9 miles | 89 | 91% | 92% | Yes |
| Raymond Road SurgerySouthampton, SO15 5AL | 1.1 miles | 57 | 73% | 80% | Yes |
| Atherley House SurgerySouthampton, SO15 3FH | 1.2 miles | 88 | 82% | 92% | Yes |
| St. Peters SurgerySouthampton, SO19 9RL | 1.5 miles | 88 | 80% | 95% | Yes |
| Spcl SurgerySouthampton, SO19 9RL | 1.5 miles | – | – | – | – |
| University Health Service SouthamptonSouthampton, SO17 1BJ | 1.5 miles | 77 | 90% | 84% | Yes |
Common questions
Is Homeless Healthcare Team taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Homeless Healthcare Team was taking on new patients. You can register online through the NHS website or call the surgery on 0300 123 3991.
How do patients rate Homeless Healthcare Team?
In the 2026 NHS GP Patient Survey, 100% of patients at Homeless Healthcare Team said their overall experience was good. The England average is 77%. 96% found it easy to get through by phone (England 57%).
What are the opening times of Homeless Healthcare Team?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 June 2026. Bank holidays may differ.
How do I contact Homeless Healthcare Team?
Call 0300 123 3991. You can also book and order repeat prescriptions in the NHS App. The address is 30 Cranbury Avenue, Southampton, SO14 0LT.
Does Homeless Healthcare Team have a branch surgery?
Yes. Homeless Healthcare Team also runs Patrick House (361 Millbrook Road West, Southampton, SO15 0HW). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Homeless Healthcare Team?
Around 473 patients are registered (January 2026). The surgery is part of Southampton Central PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.