GP surgery in Reigate and Banstead
Longcroft Clinic
5 Woodmansterne Lane, Banstead, SM7 3HH
Scores 58 out of 100, average for a GP surgery in England. 84% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 39
- Easy to get through on the phone34
- Easy to contact online18
- Good experience of getting in touch61
- Did not wait too long for the appointment36
Quality of care 80
- Patients rate the surgery as good66
- Patients got what they needed98
- Doctors and nurses listen86
- Patients trust the staff95
- Inspection rating (Good)50
- Health checks and screening done50
- Meets NHS clinical targets38
- Children vaccinated on time33
What patients say
115 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
84%
say their experience is good
above the England average (77%)
-2
change since last year
2025: 85% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 49% |
| Easy to contact via website | 42% | 58% | 38% |
| Easy to contact via NHS App | 49% | 54% | 47% |
| Reception staff helpful | 83% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 41% | 31% | 35% |
| Sees preferred clinician | 54% | 42% | 50% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 90% |
| Next steps within 2 days | 96% | 93% | 97% |
| Good experience of contacting | 79% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 59% | 57% | 61% |
| Waiting time was about right | 66% | 69% | 76% |
| Remote appointment | 18% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 93% |
| Treated with care and concern | 94% | 86% | 93% |
| Considered mental wellbeing | 79% | 75% | 78% |
| Had all the information needed | 98% | 92% | 96% |
| Confidence and trust | 99% | 93% | 97% |
| Involved in decisions | 97% | 92% | 97% |
| Needs were met | 99% | 90% | 99% |
| Overall | |||
| Overall experience good | 84% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 81% |
| Supported by local services | 69% | 70% | 83% |
| Discussed managing condition | 28% | 43% | 40% |
| Agreed a care plan | 36% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 115 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 6:30pm |
| Tuesday | 8:30am to 6:30pm |
| Wednesday | 8:30am to 6:30pm |
| Thursday | 8:30am to 6:30pm |
| Friday | 8:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 August 2026. Bank holidays may differ.
- Address
- 5 Woodmansterne Lane, Banstead, SM7 3HH
- Phone
- 01737 359332
- Website
- www.thelongcroftclinic.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Banstead Healthcare PCN (a group of local surgeries that share services)
- NHS code
- H81080 · NHS profile
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.4% | 15.2% |
| Diabetes | 7.3% | 7.9% |
| Asthma | 7.0% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 3.6% | 3.0% |
| Depression | 10.0% | 14.3% |
| Obesity | 10.2% | 13.9% |
| Smoking | 8.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 76% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 71% | 57% |
| Diabetes: annual foot check | 88% | 78% |
| Asthma: annual review | 38% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Longcroft Clinicthis surgery | – | 58 | 53% | 84% | Yes |
| Nork ClinicBanstead, SM7 1HL | 1.0 miles | 33 | 54% | 76% | Yes |
| Bramley Avenue SurgeryCoulsdon, CR5 2DR | 2.2 miles | 83 | 78% | 86% | Yes |
| Tattenham Health CentreEpsom, KT18 5NU | 2.3 miles | 92 | 70% | 92% | Yes |
| Mulgrave Road SurgerySutton, SM2 6LX | 2.3 miles | 80 | 71% | 86% | Yes |
| Grove Road PracticeSutton, SM1 2DB | 2.3 miles | 87 | 76% | 92% | Yes |
| Beeches SurgeryCarshalton, SM5 3RB | 2.5 miles | 46 | 63% | 76% | Yes |
| Cheam Family PracticeSutton, SM3 8BS | 2.5 miles | 45 | 68% | 74% | Yes |
| Robin Hood Lane Health CentreSutton, SM1 2RJ | 2.6 miles | 18 | 41% | 76% | Yes |
| Heathcote Medical CentreTadworth, KT20 5TH | 2.6 miles | 50 | 40% | 78% | Yes |
Bramley Avenue Surgery is 2.2 miles away, scores 83 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Longcroft Clinic taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Longcroft Clinic was taking on new patients. You can register online through the NHS website or call the surgery on 01737 359332.
How do patients rate Longcroft Clinic?
In the 2026 NHS GP Patient Survey, 84% of patients at Longcroft Clinic said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 58 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Longcroft Clinic?
The Care Quality Commission, which inspects GP surgeries in England, rated Longcroft Clinic as Good at its last published inspection (report published 13 August 2025).
What are the opening times of Longcroft Clinic?
Reception is open Monday 8:30am to 6:30pm, Tuesday 8:30am to 6:30pm, Wednesday 8:30am to 6:30pm, Thursday 8:30am to 6:30pm, Friday 8:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 August 2026. Bank holidays may differ.
How do I contact Longcroft Clinic?
Call 01737 359332 or visit its website, www.thelongcroftclinic.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 5 Woodmansterne Lane, Banstead, SM7 3HH.
How many patients are registered at Longcroft Clinic?
Around 10,355 patients are registered (January 2025). The surgery is part of Banstead Healthcare PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.