GP surgery in Gillingham
Napier Road Surgery
151 Napier Road, Gillingham, ME7 4HH
Scores 73 out of 100, good for a GP surgery in England. 85% of patients say their experience is good and 81% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is not taking on new patients at the moment.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 76
- Easy to get through on the phone84
- Easy to contact online55
- Good experience of getting in touch91
- Did not wait too long for the appointment44
Quality of care 67
- Patients rate the surgery as good72
- Patients got what they needed42
- Doctors and nurses listen56
- Patients trust the staff83
- Inspection rating (Good)50
- Health checks and screening done78
- Meets NHS clinical targets31
- Children vaccinated on time32
What patients say
98 patients answered the 2026 NHS survey about this surgery.
81%
find the phone easy
well above the England average (57%)
85%
say their experience is good
well above the England average (77%)
+4
change since last year
2025: 81% · 2026: 85%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 81% | 57% | 69% |
| Easy to contact via website | 60% | 58% | 42% |
| Easy to contact via NHS App | 68% | 54% | 58% |
| Reception staff helpful | 89% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 15% |
| Sees preferred clinician | 63% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 89% |
| Next steps within 2 days | 98% | 93% | 95% |
| Good experience of contacting | 90% | 73% | 79% |
| The appointment | |||
| Offered a choice of time or day | 76% | 57% | 59% |
| Waiting time was about right | 70% | 69% | 54% |
| Remote appointment | 16% | 26% | 14% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 87% |
| Treated with care and concern | 89% | 86% | 86% |
| Considered mental wellbeing | 80% | 75% | 75% |
| Had all the information needed | 95% | 92% | 95% |
| Confidence and trust | 97% | 93% | 95% |
| Involved in decisions | 91% | 92% | 92% |
| Needs were met | 90% | 90% | 88% |
| Overall | |||
| Overall experience good | 85% | 77% | 81% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 83% |
| Supported by local services | 71% | 70% | 69% |
| Discussed managing condition | 48% | 43% | 50% |
| Agreed a care plan | 60% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 98 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 November 2023. Bank holidays may differ.
- Address
- 151 Napier Road, Gillingham, ME7 4HH
- Phone
- 01634 580480
- [email protected]
- Website
- www.napierroadsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Gillingham South PCN (a group of local surgeries that share services)
- NHS code
- G82763 · NHS profile
Access and facilities
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.1% | 15.2% |
| Diabetes | 9.5% | 7.9% |
| Asthma | 4.4% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 2.1% | 3.0% |
| Depression | 12.2% | 14.3% |
| Obesity | 17.8% | 13.9% |
| Smoking | 17.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 81% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Napier Road Surgerythis surgery | – | 73 | 81% | 85% | No |
| The Glebe Family PracticeGillingham, ME7 5UA | 0.4 miles | 88 | 86% | 90% | Yes |
| Woodlands Family PracticeGillingham, ME7 2BU | 0.6 miles | 1 | 24% | 46% | Yes |
| Matrix Medical PracticeChatham, ME5 7JX | 0.8 miles | 39 | 41% | 78% | Yes |
| The Kings Family PracticeChatham, ME4 5JY | 0.9 miles | 24 | 54% | 73% | Yes |
| Princes Park Medical CentreGillingham, ME7 1LX | 0.9 miles | 1 | 32% | 54% | Yes |
| Stonecross and West Drive SurgeryChatham, ME5 0AA | 0.9 miles | 7 | 29% | 63% | Yes |
| Bryant Street Medical PracticeChatham, ME4 4HY | 1.2 miles | 26 | 69% | 74% | Yes |
| Eastcourt Lane SurgeryGillingham, ME8 6EY | 1.3 miles | 88 | 87% | 84% | Yes |
| Waltham Road Medical CentreGillingham, ME8 6XQ | 1.4 miles | 94 | 85% | 91% | No |
The Glebe Family Practice is 0.4 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Napier Road Surgery taking on new patients?
No. When we last checked its page on the NHS website (20 September 2026), Napier Road Surgery was not taking on new patients. A surgery can only turn you down for a fair reason, such as living outside its area or its list being full. This can change at any time, so call the surgery to check.
How do patients rate Napier Road Surgery?
In the 2026 NHS GP Patient Survey, 85% of patients at Napier Road Surgery said their overall experience was good. The England average is 77%. 81% found it easy to get through by phone (England 57%). Its GPScore is 73 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Napier Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Napier Road Surgery as Good at its last published inspection (report published 30 June 2023).
What are the opening times of Napier Road Surgery?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 November 2023. Bank holidays may differ.
How do I contact Napier Road Surgery?
Call 01634 580480 or visit its website, www.napierroadsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 151 Napier Road, Gillingham, ME7 4HH.
How many patients are registered at Napier Road Surgery?
Around 3,065 patients are registered (January 2025). The surgery is part of Gillingham South PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.