GP surgery in Reading
University Medical Group
University Health Centre, 9-11 Northcourt Avenue, Reading, RG2 7HE
Scores 47 out of 100, average for a GP surgery in England. 72% of patients say their experience is good and 53% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 49
- Easy to get through on the phone34
- Easy to contact online11
- Good experience of getting in touch44
- Did not wait too long for the appointment81
Quality of care 44
- Patients rate the surgery as good28
- Patients got what they needed47
- Doctors and nurses listen38
- Patients trust the staff42
- Inspection rating (Outstanding)98
- Health checks and screening done23
- Meets NHS clinical targets66
- Children vaccinated on time56
What patients say
179 patients answered the 2026 NHS survey about this surgery.
53%
find the phone easy
below the England average (57%)
72%
say their experience is good
below the England average (77%)
-14
change since last year
2025: 87% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 53% | 57% | 68% |
| Easy to contact via website | 38% | 58% | 39% |
| Easy to contact via NHS App | 59% | 54% | 43% |
| Reception staff helpful | 87% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 28% |
| Sees preferred clinician | 43% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 84% |
| Next steps within 2 days | 98% | 93% | 99% |
| Good experience of contacting | 74% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 64% | 57% | 62% |
| Waiting time was about right | 82% | 69% | 83% |
| Remote appointment | 27% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 89% |
| Treated with care and concern | 85% | 86% | 93% |
| Considered mental wellbeing | 76% | 75% | 73% |
| Had all the information needed | 86% | 92% | 97% |
| Confidence and trust | 92% | 93% | 97% |
| Involved in decisions | 88% | 92% | 94% |
| Needs were met | 91% | 90% | 92% |
| Overall | |||
| Overall experience good | 72% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 78% |
| Supported by local services | 85% | 70% | 76% |
| Discussed managing condition | 65% | 43% | 51% |
| Agreed a care plan | 57% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 179 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to noon |
| Sunday | Closed |
Confirmed by the surgery on 29 October 2021. Bank holidays may differ.
- Address
- University Health Centre, 9-11 Northcourt Avenue, Reading, RG2 7HE
- Phone
- 0118 987 4551
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Reading University PCN (a group of local surgeries that share services)
- NHS code
- K81605 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 25 July 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 7.6% | 15.2% |
| Diabetes | 4.1% | 7.9% |
| Asthma | 4.3% | 6.6% |
| COPD | 0.7% | 1.9% |
| Coronary heart disease | 1.0% | 3.0% |
| Depression | 12.3% | 14.3% |
| Obesity | 8.0% | 13.9% |
| Smoking | 8.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 70% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| University Medical Groupthis surgery | – | 47 | 53% | 72% | Yes |
| Pembroke SurgeryReading, RG1 5PG | 0.6 miles | 63 | 81% | 83% | Yes |
| Long Barn Lane SurgeryReading, RG2 7SZ | 0.6 miles | 52 | 63% | 78% | Yes |
| Milman & Kennet SurgeryReading, RG2 0AR | 0.6 miles | 40 | 56% | 75% | Yes |
| Melrose SurgeryReading, RG1 5BS | 0.8 miles | 45 | 59% | 77% | Yes |
| Parkside PracticeReading, RG6 1JS | 0.9 miles | 46 | 58% | 78% | Yes |
| London Street SurgeryReading, RG1 4SJ | 1.0 miles | 23 | 47% | 68% | Yes |
| Broad Street Health CentreReading, RG1 7QA | 1.4 miles | 33 | 49% | 78% | Yes |
| Abbey Medical CentreReading, RG1 7QA | 1.4 miles | 75 | 86% | 81% | Yes |
| Coley Park SurgeryReading, RG1 6DN | 1.4 miles | 16 | 57% | 68% | Yes |
Pembroke Surgery is 0.6 miles away, scores 63 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is University Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), University Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0118 987 4551.
How do patients rate University Medical Group?
In the 2026 NHS GP Patient Survey, 72% of patients at University Medical Group said their overall experience was good. The England average is 77%. 53% found it easy to get through by phone (England 57%). Its GPScore is 47 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for University Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated University Medical Group as Outstanding at its last published inspection (report published 25 July 2019).
What are the opening times of University Medical Group?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 6:30pm, Saturday 8am to noon, Sunday closed. The surgery last confirmed these times on 29 October 2021. Bank holidays may differ.
How do I contact University Medical Group?
Call 0118 987 4551. You can also book and order repeat prescriptions in the NHS App. The address is University Health Centre, 9-11 Northcourt Avenue, Reading, RG2 7HE.
How many patients are registered at University Medical Group?
Around 32,459 patients are registered (January 2025). The surgery is part of Reading University PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.