GP surgery in East Grinstead
Moatfield Surgery
St. Michaels Road, East Grinstead, RH19 3GW
Scores 51 out of 100, average for a GP surgery in England. 80% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 47
- Easy to get through on the phone32
- Easy to contact online43
- Good experience of getting in touch54
- Did not wait too long for the appointment58
Quality of care 56
- Patients rate the surgery as good53
- Patients got what they needed19
- Doctors and nurses listen62
- Patients trust the staff62
- Inspection rating (Good)50
- Health checks and screening done82
- Meets NHS clinical targets74
- Children vaccinated on time54
What patients say
101 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
80%
say their experience is good
above the England average (77%)
+4
change since last year
2025: 76% · 2026: 80%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 49% |
| Easy to contact via website | 55% | 58% | 46% |
| Easy to contact via NHS App | 44% | 54% | 36% |
| Reception staff helpful | 90% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 23% | 31% | 42% |
| Sees preferred clinician | 31% | 42% | 27% |
| What happened when they got in touch | |||
| Knew what would happen next | 85% | 84% | 80% |
| Next steps within 2 days | 93% | 93% | 94% |
| Good experience of contacting | 77% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 41% | 57% | 46% |
| Waiting time was about right | 74% | 69% | 77% |
| Remote appointment | 22% | 26% | 43% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 92% |
| Treated with care and concern | 88% | 86% | 93% |
| Considered mental wellbeing | 58% | 75% | 79% |
| Had all the information needed | 91% | 92% | 96% |
| Confidence and trust | 95% | 93% | 95% |
| Involved in decisions | 93% | 92% | 94% |
| Needs were met | 86% | 90% | 93% |
| Overall | |||
| Overall experience good | 80% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 74% |
| Supported by local services | 87% | 70% | 58% |
| Discussed managing condition | 35% | 43% | 27% |
| Agreed a care plan | 29% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 12:30pm 1:30pm to 6:30pm |
| Tuesday | 8am to 12:30pm 1:30pm to 6:30pm |
| Wednesday | 8am to 12:30pm 1:30pm to 6:30pm |
| Thursday | 8am to 12:30pm 1:30pm to 6:30pm |
| Friday | 9am to 12:30pm 1:30pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 11 February 2022. Bank holidays may differ.
- Address
- St. Michaels Road, East Grinstead, RH19 3GW
- Phone
- 01342 327555
- [email protected]
- Website
- www.moatfield.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Grinstead PCN (a group of local surgeries that share services)
- NHS code
- H82063 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 August 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.3% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 15.1% | 14.3% |
| Obesity | 13.8% | 13.9% |
| Smoking | 9.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 86% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 83% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Moatfield Surgerythis surgery | – | 51 | 52% | 80% | Yes |
| Modality Mid SussexCrawley, RH10 4HY | 2.9 miles | 4 | 21% | 51% | Yes |
| Lingfield SurgeryLingfield, RH7 6ER | 2.9 miles | 36 | 46% | 68% | Yes |
| Ashdown Forest Health CentreForest Row, RH18 5AQ | 3.1 miles | 66 | 60% | 83% | Yes |
| Modality East Surrey Medical PracticeHorley, RH6 9PT | 5.3 miles | 53 | 63% | 76% | Yes |
| Edenbridge Medical PracticeEdenbridge, TN8 6FY | 6.0 miles | 62 | 45% | 85% | Yes |
| Pound Hill Medical GroupCrawley, RH10 7DX | 6.3 miles | 60 | 64% | 84% | Yes |
| Saxonbrook Medical CentreCrawley, RH10 7QH | 6.3 miles | 9 | 42% | 63% | Yes |
| Bridge Medical CentreCrawley, RH10 1LL | 6.7 miles | 55 | 68% | 78% | Yes |
| Furnace Green SurgeryCrawley, RH10 6JN | 7.1 miles | 28 | 70% | 74% | Yes |
Ashdown Forest Health Centre is 3.1 miles away, scores 66 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Moatfield Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Moatfield Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01342 327555.
How do patients rate Moatfield Surgery?
In the 2026 NHS GP Patient Survey, 80% of patients at Moatfield Surgery said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 51 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Moatfield Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Moatfield Surgery as Good at its last published inspection (report published 20 August 2018).
What are the opening times of Moatfield Surgery?
Reception is open Monday 8am to 12:30pm 1:30pm to 6:30pm, Tuesday 8am to 12:30pm 1:30pm to 6:30pm, Wednesday 8am to 12:30pm 1:30pm to 6:30pm, Thursday 8am to 12:30pm 1:30pm to 6:30pm, Friday 9am to 12:30pm 1:30pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 11 February 2022. Bank holidays may differ.
How do I contact Moatfield Surgery?
Call 01342 327555 or visit its website, www.moatfield.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is St. Michaels Road, East Grinstead, RH19 3GW.
How many patients are registered at Moatfield Surgery?
Around 16,974 patients are registered (January 2025). The surgery is part of East Grinstead PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.