GP surgery in Tandridge
Modality East Surrey Medical Practice
Wheelers Lane, Smallfield, Horley, RH6 9PT
Scores 53 out of 100, average for a GP surgery in England. 76% of patients say their experience is good and 63% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 67
- Easy to get through on the phone52
- Easy to contact online54
- Good experience of getting in touch63
- Did not wait too long for the appointment82
Quality of care 32
- Patients rate the surgery as good38
- Patients got what they needed25
- Doctors and nurses listen39
- Patients trust the staff25
- Inspection rating (Good)50
- Health checks and screening done50
- Meets NHS clinical targets56
- Children vaccinated on time44
What patients say
95 patients answered the 2026 NHS survey about this surgery.
63%
find the phone easy
above the England average (57%)
76%
say their experience is good
about the England average (77%)
-12
change since last year
2025: 87% · 2026: 76%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 63% | 57% | 58% |
| Easy to contact via website | 60% | 58% | 36% |
| Easy to contact via NHS App | 59% | 54% | 52% |
| Reception staff helpful | 91% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 22% |
| Sees preferred clinician | 29% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 84% |
| Next steps within 2 days | 98% | 93% | 97% |
| Good experience of contacting | 80% | 73% | 82% |
| The appointment | |||
| Offered a choice of time or day | 67% | 57% | 74% |
| Waiting time was about right | 83% | 69% | 83% |
| Remote appointment | 13% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 92% |
| Treated with care and concern | 86% | 86% | 93% |
| Considered mental wellbeing | 73% | 75% | 83% |
| Had all the information needed | 92% | 92% | 93% |
| Confidence and trust | 90% | 93% | 95% |
| Involved in decisions | 89% | 92% | 96% |
| Needs were met | 87% | 90% | 95% |
| Overall | |||
| Overall experience good | 76% | 77% | 87% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 80% |
| Supported by local services | 86% | 70% | 65% |
| Discussed managing condition | 49% | 43% | 36% |
| Agreed a care plan | 36% | 46% | 54% |
Green means at least 2 points better than England, red at least 2 points worse. With about 95 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | 9am to noon |
| Sunday | Closed |
Confirmed by the surgery on 8 June 2015. Bank holidays may differ.
- Address
- Wheelers Lane, Smallfield, Horley, RH6 9PT
- Phone
- 01342 843822
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Healthy Horley PCN (a group of local surgeries that share services)
- NHS code
- H81638 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Birchwood Medical Practice
- The Health Centre, Kings Road, Horley, RH6 7DG
- Townhill Medical Practice
- Guards Avenue, Caterham, CR3 5XL
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 28 November 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.3% | 15.2% |
| Diabetes | 7.3% | 7.9% |
| Asthma | 6.5% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 3.1% | 3.0% |
| Depression | 15.4% | 14.3% |
| Obesity | 14.3% | 13.9% |
| Smoking | 12.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 66% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 79% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Modality East Surrey Medical Practicethis surgery | – | 53 | 63% | 76% | Yes |
| Wayside Medical PracticeHorley, RH6 7AD | 2.1 miles | 56 | 58% | 81% | – |
| Modality Mid SussexCrawley, RH10 4HY | 3.8 miles | 4 | 21% | 51% | Yes |
| Pound Hill Medical GroupCrawley, RH10 7DX | 4.0 miles | 60 | 64% | 84% | Yes |
| Bridge Medical CentreCrawley, RH10 1LL | 4.3 miles | 55 | 68% | 78% | Yes |
| Lingfield SurgeryLingfield, RH7 6ER | 4.4 miles | 36 | 46% | 68% | Yes |
| Leacroft Medical PracticeCrawley, RH11 7TF | 4.6 miles | 75 | 76% | 84% | Yes |
| Woodlands Road Medical CentreRedhill, RH1 6EY | 4.7 miles | 71 | 80% | 84% | Yes |
| Saxonbrook Medical CentreCrawley, RH10 7QH | 4.7 miles | 9 | 42% | 63% | Yes |
| Furnace Green SurgeryCrawley, RH10 6JN | 5.0 miles | 28 | 70% | 74% | Yes |
Leacroft Medical Practice is 4.6 miles away, scores 75 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Modality East Surrey Medical Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Modality East Surrey Medical Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01342 843822.
How do patients rate Modality East Surrey Medical Practice?
In the 2026 NHS GP Patient Survey, 76% of patients at Modality East Surrey Medical Practice said their overall experience was good. The England average is 77%. 63% found it easy to get through by phone (England 57%). Its GPScore is 53 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Modality East Surrey Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Modality East Surrey Medical Practice as Good at its last published inspection (report published 28 November 2016).
What are the opening times of Modality East Surrey Medical Practice?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday 9am to noon, Sunday closed. The surgery last confirmed these times on 8 June 2015. Bank holidays may differ.
How do I contact Modality East Surrey Medical Practice?
Call 01342 843822. You can also book and order repeat prescriptions in the NHS App. The address is Wheelers Lane, Smallfield, Horley, RH6 9PT.
Does Modality East Surrey Medical Practice have a branch surgery?
Yes. Modality East Surrey Medical Practice also runs Birchwood Medical Practice (The Health Centre, Kings Road, Horley, RH6 7DG) and Townhill Medical Practice (Guards Avenue, Caterham, CR3 5XL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Modality East Surrey Medical Practice?
Around 38,408 patients are registered (January 2025). The surgery is part of Healthy Horley PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.