GP surgery in Mid Sussex
Modality Mid Sussex
Crawley Down Health Centre, Bowers Place, Crawley Down, Crawley, RH10 4HY
Scores 4 out of 100, poor for a GP surgery in England. 51% of patients say their experience is good and 21% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 2
- Easy to get through on the phone1
- Easy to contact online33
- Good experience of getting in touch2
- Did not wait too long for the appointment2
Quality of care 10
- Patients rate the surgery as good2
- Patients got what they needed28
- Doctors and nurses listen8
- Patients trust the staff25
- Inspection rating (Good)50
- Health checks and screening done41
- Meets NHS clinical targets31
- Children vaccinated on time48
What patients say
104 patients answered the 2026 NHS survey about this surgery.
21%
find the phone easy
well below the England average (57%)
51%
say their experience is good
well below the England average (77%)
-14
change since last year
2025: 65% · 2026: 51%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 21% | 57% | 22% |
| Easy to contact via website | 51% | 58% | 38% |
| Easy to contact via NHS App | 35% | 54% | 38% |
| Reception staff helpful | 59% | 85% | 69% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 21% |
| Sees preferred clinician | 24% | 42% | 15% |
| What happened when they got in touch | |||
| Knew what would happen next | 75% | 84% | 78% |
| Next steps within 2 days | 89% | 93% | 95% |
| Good experience of contacting | 44% | 73% | 55% |
| The appointment | |||
| Offered a choice of time or day | 37% | 57% | 34% |
| Waiting time was about right | 41% | 69% | 68% |
| Remote appointment | 30% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 77% | 87% | 89% |
| Treated with care and concern | 80% | 86% | 83% |
| Considered mental wellbeing | 66% | 75% | 70% |
| Had all the information needed | 80% | 92% | 89% |
| Confidence and trust | 90% | 93% | 92% |
| Involved in decisions | 90% | 92% | 87% |
| Needs were met | 88% | 90% | 89% |
| Overall | |||
| Overall experience good | 51% | 77% | 65% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 80% |
| Supported by local services | 55% | 70% | 67% |
| Discussed managing condition | 35% | 43% | 22% |
| Agreed a care plan | 46% | 46% | 65% |
Green means at least 2 points better than England, red at least 2 points worse. With about 104 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6:30pm |
| Tuesday | 8:30am to 1pm 2pm to 6:30pm |
| Wednesday | 8:30am to 1pm 2pm to 6:30pm |
| Thursday | 8:30am to 1pm 2pm to 6:30pm |
| Friday | 8:30am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 October 2024. Bank holidays may differ.
- Address
- Crawley Down Health Centre, Bowers Place, Crawley Down, Crawley, RH10 4HY
- Phone
- 01342 713031
- [email protected]
- Website
- www.modalitymidsussex.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Grinstead PCN (a group of local surgeries that share services)
- NHS code
- H82040 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Judges Close Surgery
- Judges Terrace, High Street, East Grinstead, RH19 3AA
- Park View Health Partnership
- Sidney West Primary Care Centre, Leylands Road, Burgess Hill, RH15 8HS
- Ship Street Surgery
- Ship Street, East Grinstead, RH19 4EE
- St Dunstan's Chapel, West Hoathley
- North Lane, West Hoathley, East Grinstead, RH19 4QF
- Turner's Hill
- The Ark, Mount Lane, Turners Hill, Crawley, RH10 4RA
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.4% | 15.2% |
| Diabetes | 7.4% | 7.9% |
| Asthma | 6.8% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 15.4% | 14.3% |
| Obesity | 9.5% | 13.9% |
| Smoking | 10.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 60% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Modality Mid Sussexthis surgery | – | 4 | 21% | 51% | Yes |
| Moatfield SurgeryEast Grinstead, RH19 3GW | 2.9 miles | 51 | 52% | 80% | Yes |
| Pound Hill Medical GroupCrawley, RH10 7DX | 3.4 miles | 60 | 64% | 84% | Yes |
| Saxonbrook Medical CentreCrawley, RH10 7QH | 3.5 miles | 9 | 42% | 63% | Yes |
| Modality East Surrey Medical PracticeHorley, RH6 9PT | 3.8 miles | 53 | 63% | 76% | Yes |
| Bridge Medical CentreCrawley, RH10 1LL | 3.9 miles | 55 | 68% | 78% | Yes |
| Furnace Green SurgeryCrawley, RH10 6JN | 4.3 miles | 28 | 70% | 74% | Yes |
| Lingfield SurgeryLingfield, RH7 6ER | 4.4 miles | 36 | 46% | 68% | Yes |
| Woodlands&clerklands PartnershipCrawley, RH10 5BW | 4.8 miles | 77 | 66% | 85% | Yes |
| Ashdown Forest Health CentreForest Row, RH18 5AQ | 5.1 miles | 66 | 60% | 83% | Yes |
Moatfield Surgery is 2.9 miles away, scores 51 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Modality Mid Sussex taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Modality Mid Sussex was taking on new patients. You can register online through the NHS website or call the surgery on 01342 713031.
How do patients rate Modality Mid Sussex?
In the 2026 NHS GP Patient Survey, 51% of patients at Modality Mid Sussex said their overall experience was good. The England average is 77%. 21% found it easy to get through by phone (England 57%). Its GPScore is 4 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Modality Mid Sussex?
The Care Quality Commission, which inspects GP surgeries in England, rated Modality Mid Sussex as Good at its last published inspection (report published 10 September 2025).
What are the opening times of Modality Mid Sussex?
Reception is open Monday 8:30am to 1pm 2pm to 6:30pm, Tuesday 8:30am to 1pm 2pm to 6:30pm, Wednesday 8:30am to 1pm 2pm to 6:30pm, Thursday 8:30am to 1pm 2pm to 6:30pm, Friday 8:30am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 October 2024. Bank holidays may differ.
How do I contact Modality Mid Sussex?
Call 01342 713031 or visit its website, www.modalitymidsussex.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Crawley Down Health Centre, Bowers Place, Crawley Down, Crawley, RH10 4HY.
Does Modality Mid Sussex have a branch surgery?
Yes. Modality Mid Sussex also runs Judges Close Surgery (Judges Terrace, High Street, East Grinstead, RH19 3AA) and Park View Health Partnership (Sidney West Primary Care Centre, Leylands Road, Burgess Hill, RH15 8HS) and Ship Street Surgery (Ship Street, East Grinstead, RH19 4EE) and St Dunstan's Chapel, West Hoathley (North Lane, West Hoathley, East Grinstead, RH19 4QF) and Turner's Hill (The Ark, Mount Lane, Turners Hill, Crawley, RH10 4RA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Modality Mid Sussex?
Around 29,314 patients are registered (January 2025). The surgery is part of East Grinstead PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.