GP surgery in Gillingham
Princes Park Medical Centre
Sunlight Surgery, Sunlight Centre, Gillingham, ME7 1LX
Scores 1 out of 100, poor for a GP surgery in England. 54% of patients say their experience is good and 32% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 1
- Easy to get through on the phone6
- Easy to contact online2
- Good experience of getting in touch1
- Did not wait too long for the appointment1
Quality of care 2
- Patients rate the surgery as good2
- Patients got what they needed7
- Doctors and nurses listen5
- Patients trust the staff5
- Inspection rating (Good)50
- Health checks and screening done8
- Meets NHS clinical targets29
- Children vaccinated on time14
What patients say
136 patients answered the 2026 NHS survey about this surgery.
32%
find the phone easy
well below the England average (57%)
54%
say their experience is good
well below the England average (77%)
+7
change since last year
2025: 47% · 2026: 54%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 32% | 57% | 29% |
| Easy to contact via website | 25% | 58% | 29% |
| Easy to contact via NHS App | 23% | 54% | 38% |
| Reception staff helpful | 67% | 85% | 68% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 20% |
| Sees preferred clinician | 32% | 42% | 18% |
| What happened when they got in touch | |||
| Knew what would happen next | 67% | 84% | 66% |
| Next steps within 2 days | 84% | 93% | 69% |
| Good experience of contacting | 40% | 73% | 39% |
| The appointment | |||
| Offered a choice of time or day | 22% | 57% | 23% |
| Waiting time was about right | 37% | 69% | 32% |
| Remote appointment | 36% | 26% | 35% |
| The doctor or nurse | |||
| Good at listening | 75% | 87% | 71% |
| Treated with care and concern | 74% | 86% | 63% |
| Considered mental wellbeing | 55% | 75% | 57% |
| Had all the information needed | 84% | 92% | 83% |
| Confidence and trust | 84% | 93% | 85% |
| Involved in decisions | 82% | 92% | 78% |
| Needs were met | 81% | 90% | 69% |
| Overall | |||
| Overall experience good | 54% | 77% | 47% |
| Living with a long-term condition | |||
| Confident managing conditions | 61% | 79% | 76% |
| Supported by local services | 54% | 70% | 50% |
| Discussed managing condition | 27% | 43% | 27% |
| Agreed a care plan | 43% | 46% | 25% |
Green means at least 2 points better than England, red at least 2 points worse. With about 136 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 7 June 2023. Bank holidays may differ.
- Address
- Sunlight Surgery, Sunlight Centre, Gillingham, ME7 1LX
- Phone
- 01634 557878
- [email protected]
- Website
- www.mpagrouppractices.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Mpa PCN (a group of local surgeries that share services)
- NHS code
- G82741 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Balmoral Gardens
- Green Suite, Balmoral Gardens, Gillingham, ME7 4PN
- Iwade Medical Centre
- Iwade Health Centre, 1 Monins Road, Iwade, Sittingbourne, ME9 8TY
- Twydall Green Surgery
- Twydall Green, Gillingham, ME8 6JY
Access and facilities
- Accessible toilets
- Bus stop nearby
- Disabled car parking
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Step-free access at entrances and exits
- Step-free access throughout
- Translation services
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.2% | 15.2% |
| Diabetes | 7.2% | 7.9% |
| Asthma | 5.1% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 1.6% | 3.0% |
| Depression | 19.0% | 14.3% |
| Obesity | 14.2% | 13.9% |
| Smoking | 16.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 61% | 67% |
| Cervical screening, women 50-64 | 68% | 75% |
| Blood pressure controlled (hypertension, under 80) | 60% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 65% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 47% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 58% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Princes Park Medical Centrethis surgery | – | 1 | 32% | 54% | Yes |
| The Glebe Family PracticeGillingham, ME7 5UA | 0.8 miles | 88 | 86% | 90% | Yes |
| Napier Road SurgeryGillingham, ME7 4HH | 0.9 miles | 73 | 81% | 85% | No |
| Maritime Health PartnershipChatham, ME4 3EP | 1.0 miles | 22 | 35% | 73% | Yes |
| Woodlands Family PracticeGillingham, ME7 2BU | 1.3 miles | 1 | 24% | 46% | Yes |
| Bryant Street Medical PracticeChatham, ME4 4HY | 1.3 miles | 26 | 69% | 74% | Yes |
| The Kings Family PracticeChatham, ME4 5JY | 1.3 miles | 24 | 54% | 73% | Yes |
| Matrix Medical PracticeChatham, ME5 7JX | 1.7 miles | 39 | 41% | 78% | Yes |
| Stonecross and West Drive SurgeryChatham, ME5 0AA | 1.8 miles | 7 | 29% | 63% | Yes |
| The Elms Medical CentreRochester, ME3 9AE | 1.8 miles | 11 | 23% | 69% | Yes |
The Glebe Family Practice is 0.8 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Princes Park Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Princes Park Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01634 557878.
How do patients rate Princes Park Medical Centre?
In the 2026 NHS GP Patient Survey, 54% of patients at Princes Park Medical Centre said their overall experience was good. The England average is 77%. 32% found it easy to get through by phone (England 57%). Its GPScore is 1 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Princes Park Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Princes Park Medical Centre as Good at its last published inspection (report published 24 August 2023).
What are the opening times of Princes Park Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 7 June 2023. Bank holidays may differ.
How do I contact Princes Park Medical Centre?
Call 01634 557878 or visit its website, www.mpagrouppractices.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Sunlight Surgery, Sunlight Centre, Gillingham, ME7 1LX.
Does Princes Park Medical Centre have a branch surgery?
Yes. Princes Park Medical Centre also runs Balmoral Gardens (Green Suite, Balmoral Gardens, Gillingham, ME7 4PN) and Iwade Medical Centre (Iwade Health Centre, 1 Monins Road, Iwade, Sittingbourne, ME9 8TY) and Twydall Green Surgery (Twydall Green, Gillingham, ME8 6JY). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Princes Park Medical Centre?
Around 30,187 patients are registered (January 2025). The surgery is part of Mpa PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.