GP surgery in Cornwall
Bottreaux Surgery
Doctors Surgery, Bottreaux Surgery, Boscastle, PL35 0BG
Scores 71 out of 100, good for a GP surgery in England. 88% of patients say their experience is good and 68% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 72
- Easy to get through on the phone62
- Easy to contact online3
- Good experience of getting in touch87
- Did not wait too long for the appointment78
Quality of care 66
- Patients rate the surgery as good80
- Patients got what they needed82
- Doctors and nurses listen50
- Patients trust the staff93
- Inspection rating (Good)50
- Health checks and screening done8
- Meets NHS clinical targets6
- Children vaccinated on time11
What patients say
116 patients answered the 2026 NHS survey about this surgery.
68%
find the phone easy
well above the England average (57%)
88%
say their experience is good
well above the England average (77%)
+5
change since last year
2025: 83% · 2026: 88%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 68% | 57% | 66% |
| Easy to contact via website | 27% | 58% | 67% |
| Easy to contact via NHS App | 55% | 54% | 58% |
| Reception staff helpful | 93% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 35% |
| Sees preferred clinician | 59% | 42% | 56% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 74% |
| Next steps within 2 days | 96% | 93% | 94% |
| Good experience of contacting | 88% | 73% | 75% |
| The appointment | |||
| Offered a choice of time or day | 70% | 57% | 63% |
| Waiting time was about right | 81% | 69% | 68% |
| Remote appointment | 10% | 26% | 17% |
| The doctor or nurse | |||
| Good at listening | 88% | 87% | 95% |
| Treated with care and concern | 90% | 86% | 97% |
| Considered mental wellbeing | 80% | 75% | 89% |
| Had all the information needed | 98% | 92% | 99% |
| Confidence and trust | 99% | 93% | 99% |
| Involved in decisions | 96% | 92% | 99% |
| Needs were met | 96% | 90% | 98% |
| Overall | |||
| Overall experience good | 88% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 81% |
| Supported by local services | 79% | 70% | 80% |
| Discussed managing condition | 52% | 43% | 47% |
| Agreed a care plan | 52% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 September 2024. Bank holidays may differ.
- Address
- Doctors Surgery, Bottreaux Surgery, Boscastle, PL35 0BG
- Phone
- 01840 250209
- [email protected]
- Website
- www.bottreauxsurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Cornwall Coast PCN (a group of local surgeries that share services)
- NHS code
- L82058 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Tintagel
- Medical Centre, Bossiney RD, Tintagel, PL34 0AE
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Disabled car parking
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Step-free access at entrances and exits
- Step-free access throughout
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 27 December 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 24.3% | 15.2% |
| Diabetes | 7.6% | 7.9% |
| Asthma | 9.0% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 4.5% | 3.0% |
| Depression | 15.7% | 14.3% |
| Obesity | 9.8% | 13.9% |
| Smoking | 12.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 64% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 56% | 68% |
| Blood pressure checked in last 5 years (45+) | 82% | 87% |
| Diabetes: blood pressure on target | 65% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 45% | 57% |
| Diabetes: annual foot check | 62% | 78% |
| Asthma: annual review | 59% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bottreaux Surgerythis surgery | – | 71 | 68% | 88% | Yes |
| Camelford Medical CentreCamelford, PL32 9YT | 4.2 miles | 19 | 29% | 70% | Yes |
| Port Isaac SurgeryPort Isaac, PL29 3TR | 8.7 miles | 68 | 66% | 84% | Yes |
| Neetside SurgeryBude, EX23 8LA | 11.9 miles | 61 | 62% | 82% | Yes |
| Stratton Medical CentreBude, EX23 9BP | 12.7 miles | 61 | 63% | 79% | Yes |
| Wadebridge & Camel Estuary PracticeWadebridge, PL27 7BS | 13.3 miles | 42 | 46% | 77% | Yes |
| Bosvena HealthBodmin, PL31 2JJ | 14.7 miles | 10 | 49% | 63% | Yes |
| Launceston Medical CentreLaunceston, PL15 9HH | 15.0 miles | 62 | 42% | 84% | Yes |
| Ruby Country Medical GroupHolsworthy, EX22 6GH | 17.6 miles | 13 | 40% | 72% | Yes |
| Oak Tree SurgeryLiskeard, PL14 3XA | 18.7 miles | 33 | 54% | 72% | Yes |
Common questions
Is Bottreaux Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bottreaux Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01840 250209.
How do patients rate Bottreaux Surgery?
In the 2026 NHS GP Patient Survey, 88% of patients at Bottreaux Surgery said their overall experience was good. The England average is 77%. 68% found it easy to get through by phone (England 57%). Its GPScore is 71 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Bottreaux Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Bottreaux Surgery as Good at its last published inspection (report published 27 December 2018).
What are the opening times of Bottreaux Surgery?
Reception is open Monday 8:30am to 1pm 2pm to 6pm, Tuesday 8:30am to 1pm 2pm to 6pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 September 2024. Bank holidays may differ.
How do I contact Bottreaux Surgery?
Call 01840 250209 or visit its website, www.bottreauxsurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Doctors Surgery, Bottreaux Surgery, Boscastle, PL35 0BG.
Does Bottreaux Surgery have a branch surgery?
Yes. Bottreaux Surgery also runs Tintagel (Medical Centre, Bossiney RD, Tintagel, PL34 0AE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Bottreaux Surgery?
Around 4,794 patients are registered (January 2025). The surgery is part of North Cornwall Coast PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.