GP surgery in Southampton
University Health Service Southampton
Building 48, University of Southampton, Southampton, SO17 1BJ
Scores 77 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 90% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 81
- Easy to get through on the phone94
- Easy to contact online95
- Good experience of getting in touch88
- Did not wait too long for the appointment38
Quality of care 67
- Patients rate the surgery as good68
- Patients got what they needed82
- Doctors and nurses listen53
- Patients trust the staff80
- Inspection rating (Good)50
- Health checks and screening done18
- Meets NHS clinical targets51
- Children vaccinated on time56
What patients say
142 patients answered the 2026 NHS survey about this surgery.
90%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
+2
change since last year
2025: 82% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 90% | 57% | 87% |
| Easy to contact via website | 83% | 58% | 69% |
| Easy to contact via NHS App | 80% | 54% | 64% |
| Reception staff helpful | 94% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 39% | 31% | 32% |
| Sees preferred clinician | 55% | 42% | 83% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 86% |
| Next steps within 2 days | 97% | 93% | 96% |
| Good experience of contacting | 89% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 84% | 57% | 74% |
| Waiting time was about right | 67% | 69% | 68% |
| Remote appointment | 26% | 26% | 25% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 88% |
| Treated with care and concern | 90% | 86% | 86% |
| Considered mental wellbeing | 76% | 75% | 72% |
| Had all the information needed | 97% | 92% | 90% |
| Confidence and trust | 97% | 93% | 94% |
| Involved in decisions | 93% | 92% | 97% |
| Needs were met | 96% | 90% | 96% |
| Overall | |||
| Overall experience good | 84% | 77% | 82% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 76% |
| Supported by local services | 76% | 70% | 78% |
| Discussed managing condition | 51% | 43% | 47% |
| Agreed a care plan | 52% | 46% | 60% |
Green means at least 2 points better than England, red at least 2 points worse. With about 142 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 5:30pm |
| Tuesday | 8am to 5:30pm |
| Wednesday | 8am to 5:30pm |
| Thursday | 8am to 5:30pm |
| Friday | 8am to 5:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 24 October 2022. Bank holidays may differ.
- Address
- Building 48, University of Southampton, Southampton, SO17 1BJ
- Phone
- 023 8055 7531
- [email protected]
- Website
- www.unidocs.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Southampton North PCN (a group of local surgeries that share services)
- NHS code
- J82080 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Highfield Health
- 38 Highfield Road, Southampton, SO17 1PJ
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Step-free access at entrances and exits
- Toilets
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 24 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 2.4% | 15.2% |
| Diabetes | 1.0% | 7.9% |
| Asthma | 2.3% | 6.6% |
| COPD | 0.2% | 1.9% |
| Coronary heart disease | 0.3% | 3.0% |
| Depression | 6.6% | 14.3% |
| Obesity | 4.0% | 13.9% |
| Smoking | 5.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 22% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 79% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 72% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| University Health Service Southamptonthis surgery | – | 77 | 90% | 84% | Yes |
| Burgess Road SurgerySouthampton, SO16 3BD | 0.6 miles | 60 | 88% | 86% | Yes |
| Stoneham Lane SurgerySouthampton, SO16 2JA | 0.9 miles | 91 | 90% | 88% | Yes |
| Alma Road SurgerySouthampton, SO14 6UX | 1.0 miles | 6 | 35% | 59% | Yes |
| Aldermoor SurgerySouthampton, SO16 5ST | 1.3 miles | 58 | 70% | 81% | Yes |
| Raymond Road SurgerySouthampton, SO15 5AL | 1.4 miles | 57 | 73% | 80% | Yes |
| Walnut Tree SurgerySouthampton, SO15 2HQ | 1.5 miles | 76 | 78% | 84% | Yes |
| Homeless Healthcare TeamSouthampton, SO14 0LT | 1.5 miles | – | 96% | 100% | Yes |
| Hill Lane SurgerySouthampton, SO15 5DD | 1.5 miles | 89 | 91% | 92% | Yes |
| Victor Street SurgerySouthampton, SO15 5SY | 1.6 miles | – | – | – | – |
Stoneham Lane Surgery is 0.9 miles away, scores 91 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is University Health Service Southampton taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), University Health Service Southampton was taking on new patients. You can register online through the NHS website or call the surgery on 023 8055 7531.
How do patients rate University Health Service Southampton?
In the 2026 NHS GP Patient Survey, 84% of patients at University Health Service Southampton said their overall experience was good. The England average is 77%. 90% found it easy to get through by phone (England 57%). Its GPScore is 77 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for University Health Service Southampton?
The Care Quality Commission, which inspects GP surgeries in England, rated University Health Service Southampton as Good at its last published inspection (report published 24 January 2017).
What are the opening times of University Health Service Southampton?
Reception is open Monday 8am to 5:30pm, Tuesday 8am to 5:30pm, Wednesday 8am to 5:30pm, Thursday 8am to 5:30pm, Friday 8am to 5:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 24 October 2022. Bank holidays may differ.
How do I contact University Health Service Southampton?
Call 023 8055 7531 or visit its website, www.unidocs.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Building 48, University of Southampton, Southampton, SO17 1BJ.
Does University Health Service Southampton have a branch surgery?
Yes. University Health Service Southampton also runs Highfield Health (38 Highfield Road, Southampton, SO17 1PJ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at University Health Service Southampton?
Around 38,566 patients are registered (January 2025). The surgery is part of Southampton North PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.