GP surgery in Liskeard
Oak Tree Surgery
Clemo Road, Liskeard, PL14 3XA
Scores 33 out of 100, below average for a GP surgery in England. 72% of patients say their experience is good and 54% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 30
- Easy to get through on the phone35
- Easy to contact online76
- Good experience of getting in touch32
- Did not wait too long for the appointment21
Quality of care 41
- Patients rate the surgery as good25
- Patients got what they needed40
- Doctors and nurses listen62
- Patients trust the staff49
- Inspection rating (Good)50
- Health checks and screening done56
- Meets NHS clinical targets68
- Children vaccinated on time61
What patients say
101 patients answered the 2026 NHS survey about this surgery.
54%
find the phone easy
below the England average (57%)
72%
say their experience is good
below the England average (77%)
-4
change since last year
2025: 76% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 54% | 57% | 55% |
| Easy to contact via website | 69% | 58% | 67% |
| Easy to contact via NHS App | 77% | 54% | 54% |
| Reception staff helpful | 78% | 85% | 76% |
| Seeing the same person | |||
| Has a preferred clinician | 21% | 31% | 26% |
| Sees preferred clinician | 20% | 42% | 35% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 85% |
| Next steps within 2 days | 88% | 93% | 91% |
| Good experience of contacting | 69% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 43% | 57% | 41% |
| Waiting time was about right | 60% | 69% | 55% |
| Remote appointment | 30% | 26% | 36% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 92% |
| Treated with care and concern | 87% | 86% | 92% |
| Considered mental wellbeing | 70% | 75% | 82% |
| Had all the information needed | 94% | 92% | 91% |
| Confidence and trust | 93% | 93% | 96% |
| Involved in decisions | 94% | 92% | 94% |
| Needs were met | 90% | 90% | 92% |
| Overall | |||
| Overall experience good | 72% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 65% |
| Supported by local services | 75% | 70% | 64% |
| Discussed managing condition | 31% | 43% | 27% |
| Agreed a care plan | 42% | 46% | 15% |
Green means at least 2 points better than England, red at least 2 points worse. With about 101 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 7:30am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 7:30am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 25 January 2024. Bank holidays may differ.
- Address
- Clemo Road, Liskeard, PL14 3XA
- Phone
- 01579 324252
- Website
- oaktreesurgeryandpensilvahc.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- East Cornwall PCN (a group of local surgeries that share services)
- NHS code
- L82016 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Pensilva Health Centre
- School Road, Pensilva, Liskeard, PL14 5RP
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.4% | 15.2% |
| Diabetes | 8.9% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 2.7% | 1.9% |
| Coronary heart disease | 4.3% | 3.0% |
| Depression | 17.5% | 14.3% |
| Obesity | 16.2% | 13.9% |
| Smoking | 11.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 72% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 70% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 45% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Oak Tree Surgerythis surgery | – | 33 | 54% | 72% | Yes |
| Rosedean SurgeryLiskeard, PL14 4AQ | 0.8 miles | 2 | 15% | 52% | Yes |
| Tamar Valley HealthCallington, PL17 7AW | 6.5 miles | 50 | 56% | 81% | Yes |
| Old Bridge SurgeryLooe, PL13 1HA | 7.1 miles | 50 | 69% | 83% | Yes |
| Quay Lane SurgerySaltash, PL12 5LH | 7.8 miles | 99 | 98% | 98% | Yes |
| Lostwithiel SurgeryLostwithiel, PL22 0EF | 10.2 miles | 94 | 96% | 92% | Yes |
| Saltash Health CentreSaltash, PL12 6DL | 10.7 miles | 25 | 47% | 67% | Yes |
| Port View SurgerySaltash, PL12 4BU | 11.0 miles | 49 | 52% | 81% | Yes |
| Rame Group PracticeTorpoint, PL11 2TB | 11.6 miles | 38 | 55% | 78% | Yes |
| Fowey River PracticeFowey, PL23 1DT | 11.7 miles | 69 | 68% | 82% | Yes |
Tamar Valley Health is 6.5 miles away, scores 50 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Oak Tree Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Oak Tree Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01579 324252.
How do patients rate Oak Tree Surgery?
In the 2026 NHS GP Patient Survey, 72% of patients at Oak Tree Surgery said their overall experience was good. The England average is 77%. 54% found it easy to get through by phone (England 57%). Its GPScore is 33 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Oak Tree Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Oak Tree Surgery as Good at its last published inspection (report published 3 November 2025).
What are the opening times of Oak Tree Surgery?
Reception is open Monday 7:30am to 6pm, Tuesday 8am to 6pm, Wednesday 7:30am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 25 January 2024. Bank holidays may differ.
How do I contact Oak Tree Surgery?
Call 01579 324252 or visit its website, oaktreesurgeryandpensilvahc.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Clemo Road, Liskeard, PL14 3XA.
Does Oak Tree Surgery have a branch surgery?
Yes. Oak Tree Surgery also runs Pensilva Health Centre (School Road, Pensilva, Liskeard, PL14 5RP). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Oak Tree Surgery?
Around 17,099 patients are registered (January 2025). The surgery is part of East Cornwall PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.