GP surgery in Southampton
Walnut Tree Surgery
14 Carlton Road, Southampton, SO15 2HQ
Scores 76 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 78% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 84
- Easy to get through on the phone79
- Easy to contact online98
- Good experience of getting in touch91
- Did not wait too long for the appointment59
Quality of care 63
- Patients rate the surgery as good67
- Patients got what they needed24
- Doctors and nurses listen80
- Patients trust the staff53
- Inspection rating (Good)50
- Health checks and screening done76
- Meets NHS clinical targets78
- Children vaccinated on time32
What patients say
96 patients answered the 2026 NHS survey about this surgery.
78%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
+18
change since last year
2025: 66% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 78% | 57% | 74% |
| Easy to contact via website | 87% | 58% | 72% |
| Easy to contact via NHS App | 78% | 54% | 65% |
| Reception staff helpful | 95% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 28% |
| Sees preferred clinician | 40% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 96% | 84% | 92% |
| Next steps within 2 days | 95% | 93% | 92% |
| Good experience of contacting | 90% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 61% | 57% | 68% |
| Waiting time was about right | 74% | 69% | 74% |
| Remote appointment | 28% | 26% | 40% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 82% |
| Treated with care and concern | 92% | 86% | 78% |
| Considered mental wellbeing | 86% | 75% | 72% |
| Had all the information needed | 94% | 92% | 94% |
| Confidence and trust | 94% | 93% | 91% |
| Involved in decisions | 94% | 92% | 94% |
| Needs were met | 87% | 90% | 87% |
| Overall | |||
| Overall experience good | 84% | 77% | 66% |
| Living with a long-term condition | |||
| Confident managing conditions | 74% | 79% | 71% |
| Supported by local services | 78% | 70% | 75% |
| Discussed managing condition | 54% | 43% | 51% |
| Agreed a care plan | 39% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 96 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | Unknown |
| Tuesday | Unknown |
| Wednesday | Unknown |
| Thursday | Unknown |
| Friday | Unknown |
| Saturday | Unknown |
| Sunday | Unknown |
Bank holidays may differ.
- Address
- 14 Carlton Road, Southampton, SO15 2HQ
- Phone
- 023 8033 3326
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Southampton West PCN (a group of local surgeries that share services)
- NHS code
- J82605 · NHS profile
Access and facilities
- Disabled toilet
- Wheelchair access
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 26 June 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 7.7% | 15.2% |
| Diabetes | 3.4% | 7.9% |
| Asthma | 3.2% | 6.6% |
| COPD | 0.9% | 1.9% |
| Coronary heart disease | 1.3% | 3.0% |
| Depression | 9.9% | 14.3% |
| Obesity | 12.0% | 13.9% |
| Smoking | 15.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 58% | 67% |
| Cervical screening, women 50-64 | 69% | 75% |
| Blood pressure controlled (hypertension, under 80) | 79% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 89% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 74% | 57% |
| Diabetes: annual foot check | 95% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Walnut Tree Surgerythis surgery | – | 76 | 78% | 84% | Yes |
| Hill Lane SurgerySouthampton, SO15 5DD | 0.4 miles | 89 | 91% | 92% | Yes |
| Homeless Healthcare TeamSouthampton, SO14 0LT | 0.5 miles | – | 96% | 100% | Yes |
| Alma Road SurgerySouthampton, SO14 6UX | 0.5 miles | 6 | 35% | 59% | Yes |
| Raymond Road SurgerySouthampton, SO15 5AL | 0.6 miles | 57 | 73% | 80% | Yes |
| Atherley House SurgerySouthampton, SO15 3FH | 0.7 miles | 88 | 82% | 92% | Yes |
| Southampton Sea City PartnershipSouthampton, SO14 1LT | 0.8 miles | 10 | 44% | 73% | Yes |
| The Shirley Health PartnershipSouthampton, SO15 3JD | 1.0 miles | 10 | 44% | 71% | Yes |
| Cheviot Road SurgerySouthampton, SO15 5RP | 1.1 miles | 71 | 69% | 90% | Yes |
| Victor Street SurgerySouthampton, SO15 5SY | 1.3 miles | – | – | – | – |
Hill Lane Surgery is 0.4 miles away, scores 89 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Walnut Tree Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Walnut Tree Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 023 8033 3326.
How do patients rate Walnut Tree Surgery?
In the 2026 NHS GP Patient Survey, 84% of patients at Walnut Tree Surgery said their overall experience was good. The England average is 77%. 78% found it easy to get through by phone (England 57%). Its GPScore is 76 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Walnut Tree Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Walnut Tree Surgery as Good at its last published inspection (report published 26 June 2017).
What are the opening times of Walnut Tree Surgery?
Reception is open Monday Unknown, Tuesday Unknown, Wednesday Unknown, Thursday Unknown, Friday Unknown, Saturday Unknown, Sunday Unknown. Bank holidays may differ.
How do I contact Walnut Tree Surgery?
Call 023 8033 3326. You can also book and order repeat prescriptions in the NHS App. The address is 14 Carlton Road, Southampton, SO15 2HQ.
How many patients are registered at Walnut Tree Surgery?
Around 4,753 patients are registered (January 2025). The surgery is part of Southampton West PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.