GP surgery in Medway
St. Werburgh Med.practice
98 Bells Lane, Hoo, St Werburgh, Rochester, ME3 9HU
Scores 12 out of 100, poor for a GP surgery in England. 56% of patients say their experience is good and 35% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 16
- Easy to get through on the phone9
- Easy to contact online15
- Good experience of getting in touch6
- Did not wait too long for the appointment51
Quality of care 12
- Patients rate the surgery as good4
- Patients got what they needed33
- Doctors and nurses listen5
- Patients trust the staff18
- Inspection rating (Good)50
- Health checks and screening done22
- Meets NHS clinical targets81
- Children vaccinated on time66
What patients say
102 patients answered the 2026 NHS survey about this surgery.
35%
find the phone easy
well below the England average (57%)
56%
say their experience is good
well below the England average (77%)
+4
change since last year
2025: 51% · 2026: 56%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 35% | 57% | 27% |
| Easy to contact via website | 41% | 58% | 41% |
| Easy to contact via NHS App | 29% | 54% | 39% |
| Reception staff helpful | 80% | 85% | 74% |
| Seeing the same person | |||
| Has a preferred clinician | 24% | 31% | 15% |
| Sees preferred clinician | 48% | 42% | 28% |
| What happened when they got in touch | |||
| Knew what would happen next | 78% | 84% | 53% |
| Next steps within 2 days | 97% | 93% | 94% |
| Good experience of contacting | 53% | 73% | 39% |
| The appointment | |||
| Offered a choice of time or day | 32% | 57% | 19% |
| Waiting time was about right | 72% | 69% | 53% |
| Remote appointment | 12% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 75% | 87% | 79% |
| Treated with care and concern | 70% | 86% | 78% |
| Considered mental wellbeing | 61% | 75% | 61% |
| Had all the information needed | 83% | 92% | 87% |
| Confidence and trust | 89% | 93% | 82% |
| Involved in decisions | 94% | 92% | 86% |
| Needs were met | 89% | 90% | 82% |
| Overall | |||
| Overall experience good | 56% | 77% | 51% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 70% |
| Supported by local services | 69% | 70% | 52% |
| Discussed managing condition | 25% | 43% | 28% |
| Agreed a care plan | 47% | 46% | 40% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 14 October 2024. Bank holidays may differ.
- Address
- 98 Bells Lane, Hoo, St Werburgh, Rochester, ME3 9HU
- Phone
- 01634 250523
- Website
- www.stwerburgh.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Aspire Medical PCN (a group of local surgeries that share services)
- NHS code
- G82233 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Healthy Living Centre
- Yellow Suite, Balmoral Gardens, Gillingham, ME7 4PN
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.7% | 15.2% |
| Diabetes | 8.0% | 7.9% |
| Asthma | 7.1% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 19.1% | 14.3% |
| Obesity | 11.7% | 13.9% |
| Smoking | 16.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 57% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 84% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| St. Werburgh Med.practicethis surgery | – | 12 | 35% | 56% | Yes |
| The Elms Medical CentreRochester, ME3 9AE | 0.3 miles | 11 | 23% | 69% | Yes |
| Maritime Health PartnershipChatham, ME4 3EP | 1.6 miles | 22 | 35% | 73% | Yes |
| Princes Park Medical CentreGillingham, ME7 1LX | 2.1 miles | 1 | 32% | 54% | Yes |
| The Glebe Family PracticeGillingham, ME7 5UA | 2.9 miles | 88 | 86% | 90% | Yes |
| Highparks Medical PracticeRochester, ME3 8HX | 2.9 miles | 1 | 17% | 54% | Yes |
| Napier Road SurgeryGillingham, ME7 4HH | 3.0 miles | 73 | 81% | 85% | No |
| Woodlands Family PracticeGillingham, ME7 2BU | 3.1 miles | 1 | 24% | 46% | Yes |
| Bryant Street Medical PracticeChatham, ME4 4HY | 3.2 miles | 26 | 69% | 74% | Yes |
| The Kings Family PracticeChatham, ME4 5JY | 3.4 miles | 24 | 54% | 73% | Yes |
The Glebe Family Practice is 2.9 miles away, scores 88 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is St. Werburgh Med.practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), St. Werburgh Med.practice was taking on new patients. You can register online through the NHS website or call the surgery on 01634 250523.
How do patients rate St. Werburgh Med.practice?
In the 2026 NHS GP Patient Survey, 56% of patients at St. Werburgh Med.practice said their overall experience was good. The England average is 77%. 35% found it easy to get through by phone (England 57%). Its GPScore is 12 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for St. Werburgh Med.practice?
The Care Quality Commission, which inspects GP surgeries in England, rated St. Werburgh Med.practice as Good at its last published inspection (report published 1 March 2022).
What are the opening times of St. Werburgh Med.practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 14 October 2024. Bank holidays may differ.
How do I contact St. Werburgh Med.practice?
Call 01634 250523 or visit its website, www.stwerburgh.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 98 Bells Lane, Hoo, St Werburgh, Rochester, ME3 9HU.
Does St. Werburgh Med.practice have a branch surgery?
Yes. St. Werburgh Med.practice also runs Healthy Living Centre (Yellow Suite, Balmoral Gardens, Gillingham, ME7 4PN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at St. Werburgh Med.practice?
Around 9,288 patients are registered (January 2025). The surgery is part of Aspire Medical PCN, a group of local surgeries that share staff and services, in the Kent and Medway NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.