GP surgery in Stopsley
Stopsley Village Practice
26 Ashcroft Road, Luton, LU2 9AU
Scores 30 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 54% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2025. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 46
- Easy to get through on the phone35
- Easy to contact online53
- Good experience of getting in touch36
- Did not wait too long for the appointment67
Quality of care 15
- Patients rate the surgery as good31
- Patients got what they needed9
- Doctors and nurses listen15
- Patients trust the staff33
- Inspection rating (Requires improvement)2
- Health checks and screening done48
- Meets NHS clinical targets90
- Children vaccinated on time51
What patients say
103 patients answered the 2026 NHS survey about this surgery.
54%
find the phone easy
below the England average (57%)
73%
say their experience is good
below the England average (77%)
+7
change since last year
2025: 67% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 54% | 57% | 40% |
| Easy to contact via website | 59% | 58% | 34% |
| Easy to contact via NHS App | 53% | 54% | 35% |
| Reception staff helpful | 88% | 85% | 74% |
| Seeing the same person | |||
| Has a preferred clinician | 26% | 31% | 26% |
| Sees preferred clinician | 53% | 42% | 56% |
| What happened when they got in touch | |||
| Knew what would happen next | 83% | 84% | 80% |
| Next steps within 2 days | 95% | 93% | 98% |
| Good experience of contacting | 71% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 43% |
| Waiting time was about right | 77% | 69% | 66% |
| Remote appointment | 35% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 85% |
| Treated with care and concern | 82% | 86% | 81% |
| Considered mental wellbeing | 63% | 75% | 74% |
| Had all the information needed | 87% | 92% | 90% |
| Confidence and trust | 91% | 93% | 92% |
| Involved in decisions | 89% | 92% | 88% |
| Needs were met | 83% | 90% | 93% |
| Overall | |||
| Overall experience good | 73% | 77% | 67% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 80% |
| Supported by local services | 73% | 70% | 80% |
| Discussed managing condition | 36% | 43% | 40% |
| Agreed a care plan | 57% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 103 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 5 February 2026. Bank holidays may differ.
- Address
- 26 Ashcroft Road, Luton, LU2 9AU
- Phone
- 01582 722555
- [email protected]
- Website
- www.stopsleyvillagepractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Equality PCN (a group of local surgeries that share services)
- NHS code
- E81006 · NHS profile
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.3% | 15.2% |
| Diabetes | 10.1% | 7.9% |
| Asthma | 5.4% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 9.2% | 14.3% |
| Obesity | 12.1% | 13.9% |
| Smoking | 14.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 76% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 62% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 71% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Stopsley Village Practicethis surgery | – | 30 | 54% | 74% | Yes |
| Dr PS Bath's PracticeLuton, LU2 9AU | under 0.1 miles | 68 | 81% | 87% | Yes |
| Larkside PracticeLuton, LU2 9SB | 1.2 miles | 49 | 48% | 81% | Yes |
| The Blenheim Medical CentreLuton, LU3 1HA | 1.6 miles | 23 | 44% | 71% | Yes |
| Malzeard Road PracticeLuton, LU3 1BD | 1.6 miles | 34 | 48% | 75% | Yes |
| Lea Vale Medical PracticeLuton, LU1 1HH | 1.8 miles | 28 | 41% | 73% | Yes |
| Bell House Medical CentreLuton, LU1 1BW | 1.8 miles | 33 | 54% | 80% | Yes |
| Woodland Avenue PracticeLuton, LU3 1RW | 1.9 miles | 33 | 38% | 73% | Yes |
| The Town Centre PracticeLuton, LU1 2SE | 1.9 miles | 27 | 45% | 76% | Yes |
| Bute House Medical CentreLuton, LU1 1RW | 1.9 miles | 60 | 55% | 85% | Yes |
Dr PS Bath's Practice is under 0.1 miles away, scores 68 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Stopsley Village Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Stopsley Village Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01582 722555.
How do patients rate Stopsley Village Practice?
In the 2026 NHS GP Patient Survey, 74% of patients at Stopsley Village Practice said their overall experience was good. The England average is 77%. 54% found it easy to get through by phone (England 57%). Its GPScore is 30 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Stopsley Village Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Stopsley Village Practice as Requires improvement at its last published inspection (report published 3 March 2025).
What are the opening times of Stopsley Village Practice?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 5 February 2026. Bank holidays may differ.
How do I contact Stopsley Village Practice?
Call 01582 722555 or visit its website, www.stopsleyvillagepractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 26 Ashcroft Road, Luton, LU2 9AU.
How many patients are registered at Stopsley Village Practice?
Around 9,532 patients are registered (January 2025). The surgery is part of Equality PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.