GP surgery in Buckinghamshire
The Cross Keys Practice
60 High Street, Princes Risborough, HP27 0AX
Scores 55 out of 100, average for a GP surgery in England. 79% of patients say their experience is good and 51% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 50
- Easy to get through on the phone30
- Easy to contact online38
- Good experience of getting in touch59
- Did not wait too long for the appointment65
Quality of care 60
- Patients rate the surgery as good48
- Patients got what they needed41
- Doctors and nurses listen66
- Patients trust the staff81
- Inspection rating (Good)50
- Health checks and screening done70
- Meets NHS clinical targets64
- Children vaccinated on time59
What patients say
105 patients answered the 2026 NHS survey about this surgery.
51%
find the phone easy
below the England average (57%)
79%
say their experience is good
about the England average (77%)
0
change since last year
2025: 79% · 2026: 79%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 51% | 57% | 53% |
| Easy to contact via website | 53% | 58% | 26% |
| Easy to contact via NHS App | 45% | 54% | 30% |
| Reception staff helpful | 87% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 23% |
| Sees preferred clinician | 31% | 42% | 49% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 77% |
| Next steps within 2 days | 89% | 93% | 98% |
| Good experience of contacting | 78% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 51% | 57% | 60% |
| Waiting time was about right | 77% | 69% | 62% |
| Remote appointment | 30% | 26% | 37% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 85% |
| Treated with care and concern | 93% | 86% | 87% |
| Considered mental wellbeing | 84% | 75% | 75% |
| Had all the information needed | 95% | 92% | 95% |
| Confidence and trust | 97% | 93% | 97% |
| Involved in decisions | 99% | 92% | 94% |
| Needs were met | 90% | 90% | 94% |
| Overall | |||
| Overall experience good | 79% | 77% | 79% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 80% |
| Supported by local services | 82% | 70% | 69% |
| Discussed managing condition | 38% | 43% | 41% |
| Agreed a care plan | 56% | 46% | 52% |
Green means at least 2 points better than England, red at least 2 points worse. With about 105 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 1:59pm 2pm to 6:30pm |
| Tuesday | 8am to 1:59pm 2pm to 6:30pm |
| Wednesday | 8am to 1:59pm 2pm to 6:30pm |
| Thursday | 8am to 1:59pm 2pm to 6:30pm |
| Friday | 8am to 1:59pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 2 January 2024. Bank holidays may differ.
- Address
- 60 High Street, Princes Risborough, HP27 0AX
- Phone
- 01844 344488
- Website
- www.crosskeyspractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Phoenix Health PCN (a group of local surgeries that share services)
- NHS code
- K82021 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Cross Keys Practice (Chinnor)
- Church Road, Chinnor, OX39 4PG
- Lincoln House
- New Road, Princes Risborough, HP27 0JN
Access and facilities
- Disabled parking
- Disabled toilet
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 2 July 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.0% | 15.2% |
| Diabetes | 6.8% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 4.4% | 3.0% |
| Depression | 16.5% | 14.3% |
| Obesity | 10.2% | 13.9% |
| Smoking | 8.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 66% | 57% |
| Diabetes: annual foot check | 78% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Cross Keys Practicethis surgery | – | 55 | 51% | 79% | Yes |
| Unity HealthPrinces Risborough, HP27 9AX | 0.3 miles | 60 | 59% | 73% | Yes |
| The John Hampden SurgeryGreat Missenden, HP16 9EU | 4.2 miles | 52 | 68% | 73% | Yes |
| Westongrove PartnershipAylesbury, HP22 6LD | 4.7 miles | 13 | 30% | 67% | Yes |
| Haddenham Medical CentreAylesbury, HP17 8JX | 5.1 miles | 28 | 42% | 73% | Yes |
| Stokenchurch Medical CentreHigh Wycombe, HP14 3SX | 5.4 miles | 53 | 48% | 78% | Yes |
| The Mandeville PracticeAylesbury, HP21 8TR | 5.5 miles | 2 | 28% | 55% | Yes |
| Hughenden Valley SurgeryHigh Wycombe, HP14 4LG | 5.6 miles | 41 | 46% | 77% | Yes |
| Prospect House SurgeryGreat Missenden, HP16 0BG | 5.6 miles | 73 | 77% | 81% | Yes |
| The Rycote GroupThame, OX9 3JZ | 6.1 miles | 89 | 81% | 90% | Yes |
Prospect House Surgery is 5.6 miles away, scores 73 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Cross Keys Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Cross Keys Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01844 344488.
How do patients rate The Cross Keys Practice?
In the 2026 NHS GP Patient Survey, 79% of patients at The Cross Keys Practice said their overall experience was good. The England average is 77%. 51% found it easy to get through by phone (England 57%). Its GPScore is 55 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Cross Keys Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Cross Keys Practice as Good at its last published inspection (report published 2 July 2018).
What are the opening times of The Cross Keys Practice?
Reception is open Monday 8am to 1:59pm 2pm to 6:30pm, Tuesday 8am to 1:59pm 2pm to 6:30pm, Wednesday 8am to 1:59pm 2pm to 6:30pm, Thursday 8am to 1:59pm 2pm to 6:30pm, Friday 8am to 1:59pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 2 January 2024. Bank holidays may differ.
How do I contact The Cross Keys Practice?
Call 01844 344488 or visit its website, www.crosskeyspractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 60 High Street, Princes Risborough, HP27 0AX.
Does The Cross Keys Practice have a branch surgery?
Yes. The Cross Keys Practice also runs Cross Keys Practice (Chinnor) (Church Road, Chinnor, OX39 4PG) and Lincoln House (New Road, Princes Risborough, HP27 0JN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Cross Keys Practice?
Around 15,152 patients are registered (January 2025). The surgery is part of Phoenix Health PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.