GP surgery in Buckinghamshire
Unity Health
Wades Field, Stratton Road, Princes Risborough, HP27 9AX
Scores 60 out of 100, average for a GP surgery in England. 73% of patients say their experience is good and 59% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 56
- Easy to get through on the phone45
- Easy to contact online74
- Good experience of getting in touch63
- Did not wait too long for the appointment51
Quality of care 62
- Patients rate the surgery as good30
- Patients got what they needed82
- Doctors and nurses listen69
- Patients trust the staff39
- Inspection rating (Good)50
- Health checks and screening done85
- Meets NHS clinical targets90
- Children vaccinated on time91
What patients say
121 patients answered the 2026 NHS survey about this surgery.
59%
find the phone easy
above the England average (57%)
73%
say their experience is good
below the England average (77%)
+2
change since last year
2025: 71% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 59% | 57% | 47% |
| Easy to contact via website | 68% | 58% | 58% |
| Easy to contact via NHS App | 67% | 54% | 36% |
| Reception staff helpful | 92% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 33% |
| Sees preferred clinician | 60% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 95% | 84% | 80% |
| Next steps within 2 days | 95% | 93% | 91% |
| Good experience of contacting | 79% | 73% | 68% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 58% |
| Waiting time was about right | 72% | 69% | 65% |
| Remote appointment | 21% | 26% | 36% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 88% |
| Treated with care and concern | 88% | 86% | 87% |
| Considered mental wellbeing | 80% | 75% | 73% |
| Had all the information needed | 95% | 92% | 91% |
| Confidence and trust | 92% | 93% | 93% |
| Involved in decisions | 95% | 92% | 90% |
| Needs were met | 96% | 90% | 90% |
| Overall | |||
| Overall experience good | 73% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 78% |
| Supported by local services | 80% | 70% | 70% |
| Discussed managing condition | 49% | 43% | 31% |
| Agreed a care plan | 49% | 46% | 35% |
Green means at least 2 points better than England, red at least 2 points worse. With about 121 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm 6:30pm to 7:50pm |
| Wednesday | 8:30am to 1pm |
| Thursday | 8:30am to 1pm 2pm to 6pm 6:30pm to 7:50pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 June 2019. Bank holidays may differ.
- Address
- Wades Field, Stratton Road, Princes Risborough, HP27 9AX
- Phone
- 01844 344281
- Website
- www.unity-health.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Phoenix Health PCN (a group of local surgeries that share services)
- NHS code
- K82047 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Brill Surgery
- 22 Thame Road, Brill, Aylesbury, HP18 9SA
- Chinnor Surgery
- 5 Station Road, Chinnor, OX39 4PX
- Long Crendon Surgery
- New Chapel, High Street, Long Crendon, Aylesbury, HP18 9AF
- Thame Health Centre
- East Street, Thame, OX9 3JS
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Wheelchair access
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 1 January 2020
This rating is 6 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.5% | 15.2% |
| Diabetes | 6.3% | 7.9% |
| Asthma | 7.2% | 6.6% |
| COPD | 1.4% | 1.9% |
| Coronary heart disease | 3.2% | 3.0% |
| Depression | 13.7% | 14.3% |
| Obesity | 7.7% | 13.9% |
| Smoking | 9.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 79% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 78% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 63% | 57% |
| Diabetes: annual foot check | 81% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Unity Healththis surgery | – | 60 | 59% | 73% | Yes |
| The Cross Keys PracticePrinces Risborough, HP27 0AX | 0.3 miles | 55 | 51% | 79% | Yes |
| The John Hampden SurgeryGreat Missenden, HP16 9EU | 4.5 miles | 52 | 68% | 73% | Yes |
| Haddenham Medical CentreAylesbury, HP17 8JX | 4.9 miles | 28 | 42% | 73% | Yes |
| Westongrove PartnershipAylesbury, HP22 6LD | 5.0 miles | 13 | 30% | 67% | Yes |
| Stokenchurch Medical CentreHigh Wycombe, HP14 3SX | 5.3 miles | 53 | 48% | 78% | Yes |
| The Mandeville PracticeAylesbury, HP21 8TR | 5.5 miles | 2 | 28% | 55% | Yes |
| Hughenden Valley SurgeryHigh Wycombe, HP14 4LG | 5.8 miles | 41 | 46% | 77% | Yes |
| The Rycote GroupThame, OX9 3JZ | 5.8 miles | 89 | 81% | 90% | Yes |
| Prospect House SurgeryGreat Missenden, HP16 0BG | 5.9 miles | 73 | 77% | 81% | Yes |
The Rycote Group is 5.8 miles away, scores 89 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Unity Health taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Unity Health was taking on new patients. You can register online through the NHS website or call the surgery on 01844 344281.
How do patients rate Unity Health?
In the 2026 NHS GP Patient Survey, 73% of patients at Unity Health said their overall experience was good. The England average is 77%. 59% found it easy to get through by phone (England 57%). Its GPScore is 60 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Unity Health?
The Care Quality Commission, which inspects GP surgeries in England, rated Unity Health as Good at its last published inspection (report published 1 January 2020).
What are the opening times of Unity Health?
Reception is open Monday 8:30am to 1pm 2pm to 6pm, Tuesday 8:30am to 1pm 2pm to 6pm 6:30pm to 7:50pm, Wednesday 8:30am to 1pm, Thursday 8:30am to 1pm 2pm to 6pm 6:30pm to 7:50pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 June 2019. Bank holidays may differ.
How do I contact Unity Health?
Call 01844 344281 or visit its website, www.unity-health.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Wades Field, Stratton Road, Princes Risborough, HP27 9AX.
Does Unity Health have a branch surgery?
Yes. Unity Health also runs Brill Surgery (22 Thame Road, Brill, Aylesbury, HP18 9SA) and Chinnor Surgery (5 Station Road, Chinnor, OX39 4PX) and Long Crendon Surgery (New Chapel, High Street, Long Crendon, Aylesbury, HP18 9AF) and Thame Health Centre (East Street, Thame, OX9 3JS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Unity Health?
Around 22,816 patients are registered (January 2025). The surgery is part of Phoenix Health PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.