GP surgery in Buckinghamshire
Westongrove Partnership
The Health Centre, Aylesbury Road, Wendover, Aylesbury, HP22 6LD
Scores 13 out of 100, poor for a GP surgery in England. 67% of patients say their experience is good and 30% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 12
- Easy to get through on the phone5
- Easy to contact online49
- Good experience of getting in touch22
- Did not wait too long for the appointment16
Quality of care 18
- Patients rate the surgery as good14
- Patients got what they needed25
- Doctors and nurses listen38
- Patients trust the staff51
- Inspection rating (Good)50
- Health checks and screening done18
- Meets NHS clinical targets28
- Children vaccinated on time51
What patients say
185 patients answered the 2026 NHS survey about this surgery.
30%
find the phone easy
well below the England average (57%)
67%
say their experience is good
well below the England average (77%)
-5
change since last year
2025: 71% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 30% | 57% | 38% |
| Easy to contact via website | 58% | 58% | 40% |
| Easy to contact via NHS App | 42% | 54% | 40% |
| Reception staff helpful | 75% | 85% | 84% |
| Seeing the same person | |||
| Has a preferred clinician | 32% | 31% | 30% |
| Sees preferred clinician | 43% | 42% | 55% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 85% |
| Next steps within 2 days | 91% | 93% | 93% |
| Good experience of contacting | 65% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 38% | 57% | 42% |
| Waiting time was about right | 57% | 69% | 54% |
| Remote appointment | 37% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 87% |
| Treated with care and concern | 88% | 86% | 87% |
| Considered mental wellbeing | 70% | 75% | 70% |
| Had all the information needed | 92% | 92% | 93% |
| Confidence and trust | 94% | 93% | 94% |
| Involved in decisions | 89% | 92% | 95% |
| Needs were met | 87% | 90% | 90% |
| Overall | |||
| Overall experience good | 67% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 81% | 79% | 79% |
| Supported by local services | 65% | 70% | 63% |
| Discussed managing condition | 27% | 43% | 35% |
| Agreed a care plan | 34% | 46% | 29% |
Green means at least 2 points better than England, red at least 2 points worse. With about 185 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to noon |
| Sunday | Closed |
Confirmed by the surgery on 14 November 2023. Bank holidays may differ.
- Address
- The Health Centre, Aylesbury Road, Wendover, Aylesbury, HP22 6LD
- Phone
- 01296 320384
- Website
- www.westongrove.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Westongrove PCN (a group of local surgeries that share services)
- NHS code
- K82073 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Aston Clinton Surgery
- 136 London Road, Aston Clinton, Aylesbury, HP22 5LB
- Bedgrove Surgery
- Brentwood Way, Aylesbury, HP21 7TL
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bus stop nearby
- Children’s play area
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Off-site car parking nearby
- Sign language interpreter available online
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 June 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.5% | 15.2% |
| Diabetes | 6.4% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 12.6% | 14.3% |
| Obesity | 9.7% | 13.9% |
| Smoking | 8.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 67% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 52% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Westongrove Partnershipthis surgery | – | 13 | 30% | 67% | Yes |
| Rothschild House GroupTring, HP23 6PU | 3.6 miles | 87 | 60% | 94% | Yes |
| Oakfield SurgeryAylesbury, HP20 1LJ | 4.1 miles | 83 | 76% | 87% | Yes |
| The Mandeville PracticeAylesbury, HP21 8TR | 4.2 miles | 2 | 28% | 55% | Yes |
| Poplar Grove PracticeAylesbury, HP20 1XB | 4.5 miles | 1 | 12% | 45% | Yes |
| The John Hampden SurgeryGreat Missenden, HP16 9EU | 4.6 miles | 52 | 68% | 73% | Yes |
| The Cross Keys PracticePrinces Risborough, HP27 0AX | 4.7 miles | 55 | 51% | 79% | Yes |
| Prospect House SurgeryGreat Missenden, HP16 0BG | 4.8 miles | 73 | 77% | 81% | Yes |
| Whitehill SurgeryAylesbury, HP19 8EN | 4.9 miles | 17 | 31% | 71% | Yes |
| Unity HealthPrinces Risborough, HP27 9AX | 5.0 miles | 60 | 59% | 73% | Yes |
Rothschild House Group is 3.6 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Westongrove Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Westongrove Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 01296 320384.
How do patients rate Westongrove Partnership?
In the 2026 NHS GP Patient Survey, 67% of patients at Westongrove Partnership said their overall experience was good. The England average is 77%. 30% found it easy to get through by phone (England 57%). Its GPScore is 13 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Westongrove Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Westongrove Partnership as Good at its last published inspection (report published 11 June 2018).
What are the opening times of Westongrove Partnership?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8am to noon, Sunday closed. The surgery last confirmed these times on 14 November 2023. Bank holidays may differ.
How do I contact Westongrove Partnership?
Call 01296 320384 or visit its website, www.westongrove.com. You can also book and order repeat prescriptions in the NHS App. The address is The Health Centre, Aylesbury Road, Wendover, Aylesbury, HP22 6LD.
Does Westongrove Partnership have a branch surgery?
Yes. Westongrove Partnership also runs Aston Clinton Surgery (136 London Road, Aston Clinton, Aylesbury, HP22 5LB) and Bedgrove Surgery (Brentwood Way, Aylesbury, HP21 7TL). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Westongrove Partnership?
Around 33,297 patients are registered (January 2025). The surgery is part of Westongrove PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.