GP surgery in South Hayling
The Elms Practice
Elm Grove, Mengham, Hayling Island, PO11 9AP
Scores 40 out of 100, average for a GP surgery in England. 72% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 57
- Easy to get through on the phone69
- Easy to contact online94
- Good experience of getting in touch45
- Did not wait too long for the appointment39
Quality of care 20
- Patients rate the surgery as good25
- Patients got what they needed14
- Doctors and nurses listen11
- Patients trust the staff7
- Inspection rating (Good)50
- Health checks and screening done42
- Meets NHS clinical targets91
- Children vaccinated on time83
What patients say
117 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
71%
say their experience is good
below the England average (77%)
-20
change since last year
2025: 91% · 2026: 72%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 81% |
| Easy to contact via website | 81% | 58% | 77% |
| Easy to contact via NHS App | 58% | 54% | 65% |
| Reception staff helpful | 80% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 58% | 31% | 55% |
| Sees preferred clinician | 61% | 42% | 53% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 95% |
| Next steps within 2 days | 90% | 93% | 96% |
| Good experience of contacting | 74% | 73% | 85% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 57% |
| Waiting time was about right | 68% | 69% | 69% |
| Remote appointment | 34% | 26% | 34% |
| The doctor or nurse | |||
| Good at listening | 79% | 87% | 90% |
| Treated with care and concern | 77% | 86% | 91% |
| Considered mental wellbeing | 73% | 75% | 74% |
| Had all the information needed | 95% | 92% | 94% |
| Confidence and trust | 85% | 93% | 97% |
| Involved in decisions | 85% | 92% | 96% |
| Needs were met | 84% | 90% | 96% |
| Overall | |||
| Overall experience good | 71% | 77% | 91% |
| Living with a long-term condition | |||
| Confident managing conditions | 78% | 79% | 87% |
| Supported by local services | 64% | 70% | 80% |
| Discussed managing condition | 44% | 43% | 33% |
| Agreed a care plan | 53% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 117 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 August 2024. Bank holidays may differ.
- Address
- Elm Grove, Mengham, Hayling Island, PO11 9AP
- Phone
- 023 9246 6216
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Hayling Island & Emsworth PCN (a group of local surgeries that share services)
- NHS code
- J82210 · NHS profile
Access and facilities
- Accessible toilets
- Bus stop nearby
- Cycle parking
- Disabled car parking
- Documents available in large print
- Free on-site car parking
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 11 July 2018
This rating is 8 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 25.5% | 15.2% |
| Diabetes | 10.7% | 7.9% |
| Asthma | 8.6% | 6.6% |
| COPD | 3.0% | 1.9% |
| Coronary heart disease | 4.9% | 3.0% |
| Depression | 17.0% | 14.3% |
| Obesity | 16.2% | 13.9% |
| Smoking | 12.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Elms Practicethis surgery | – | 40 | 72% | 72% | Yes |
| Waterside Medical PracticeHayling Island, PO11 9AP | under 0.1 miles | 75 | 65% | 88% | Yes |
| East Shore PartnershipPortsmouth, PO3 6DW | 3.8 miles | 11 | 51% | 69% | Yes |
| Kirklands SurgeryPortsmouth, PO3 5AF | 4.2 miles | 23 | 49% | 76% | Yes |
| The Bosmere Medical PracticeHavant, PO9 1DQ | 4.2 miles | 56 | 52% | 83% | Yes |
| Emsworth SurgeryEmsworth, PO10 7DD | 4.4 miles | 70 | 56% | 89% | Yes |
| Craneswater Group PracticeSouthsea, PO5 2PW | 4.5 miles | 18 | 38% | 72% | Yes |
| The Lighthouse Group PracticeSouthsea, PO5 1AT | 4.6 miles | 1 | 22% | 47% | Yes |
| Island City PracticePortsmouth, PO1 4JT | 4.6 miles | 18 | 39% | 73% | Yes |
| Witterings Medical CentreChichester, PO20 8BH | 4.7 miles | 43 | 44% | 77% | Yes |
Waterside Medical Practice is under 0.1 miles away, scores 75 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Elms Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Elms Practice was taking on new patients. You can register online through the NHS website or call the surgery on 023 9246 6216.
How do patients rate The Elms Practice?
In the 2026 NHS GP Patient Survey, 72% of patients at The Elms Practice said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 40 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Elms Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated The Elms Practice as Good at its last published inspection (report published 11 July 2018).
What are the opening times of The Elms Practice?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 August 2024. Bank holidays may differ.
How do I contact The Elms Practice?
Call 023 9246 6216. You can also book and order repeat prescriptions in the NHS App. The address is Elm Grove, Mengham, Hayling Island, PO11 9AP.
How many patients are registered at The Elms Practice?
Around 9,357 patients are registered (January 2025). The surgery is part of Hayling Island & Emsworth PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.