GP surgery in Coventry
The Gables Medicentre
268 Holbrook Lane, Coventry, CV6 4DD
Scores 21 out of 100, below average for a GP surgery in England. 67% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 37
- Easy to get through on the phone32
- Easy to contact online20
- Good experience of getting in touch14
- Did not wait too long for the appointment79
Quality of care 8
- Patients rate the surgery as good15
- Patients got what they needed35
- Doctors and nurses listen10
- Patients trust the staff25
- Inspection rating (Good)50
- Health checks and screening done0
- Meets NHS clinical targets0
- Children vaccinated on time15
What patients say
94 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
67%
say their experience is good
well below the England average (77%)
-1
change since last year
2025: 68% · 2026: 67%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 32% |
| Easy to contact via website | 44% | 58% | 32% |
| Easy to contact via NHS App | 60% | 54% | 36% |
| Reception staff helpful | 86% | 85% | 82% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 30% |
| Sees preferred clinician | 40% | 42% | 33% |
| What happened when they got in touch | |||
| Knew what would happen next | 74% | 84% | 68% |
| Next steps within 2 days | 90% | 93% | 96% |
| Good experience of contacting | 60% | 73% | 53% |
| The appointment | |||
| Offered a choice of time or day | 40% | 57% | 42% |
| Waiting time was about right | 81% | 69% | 78% |
| Remote appointment | 33% | 26% | 43% |
| The doctor or nurse | |||
| Good at listening | 78% | 87% | 88% |
| Treated with care and concern | 78% | 86% | 87% |
| Considered mental wellbeing | 64% | 75% | 75% |
| Had all the information needed | 86% | 92% | 90% |
| Confidence and trust | 90% | 93% | 96% |
| Involved in decisions | 86% | 92% | 90% |
| Needs were met | 89% | 90% | 91% |
| Overall | |||
| Overall experience good | 67% | 77% | 67% |
| Living with a long-term condition | |||
| Confident managing conditions | 75% | 79% | 90% |
| Supported by local services | 51% | 70% | 62% |
| Discussed managing condition | 31% | 43% | 31% |
| Agreed a care plan | 40% | 46% | 42% |
Green means at least 2 points better than England, red at least 2 points worse. With about 94 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 1pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 November 2024. Bank holidays may differ.
- Address
- 268 Holbrook Lane, Coventry, CV6 4DD
- Phone
- 024 7668 8340
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Coventry North PCN (a group of local surgeries that share services)
- NHS code
- M86008 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Choudree (Goodyers End)
- The Surgery, 158 Goodyers End Lane, Bedworth, CV12 0HU · 02476362240
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 21 August 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.6% | 15.2% |
| Diabetes | 9.8% | 7.9% |
| Asthma | 6.3% | 6.6% |
| COPD | 3.4% | 1.9% |
| Coronary heart disease | 4.7% | 3.0% |
| Depression | 18.3% | 14.3% |
| Obesity | 17.3% | 13.9% |
| Smoking | 15.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 67% | 67% |
| Cervical screening, women 50-64 | 72% | 75% |
| Blood pressure controlled (hypertension, under 80) | 50% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 51% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 46% | 57% |
| Diabetes: annual foot check | 31% | 78% |
| Asthma: annual review | 31% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Gables Medicentrethis surgery | – | 21 | 52% | 67% | Yes |
| Holbrooks Health TeamCoventry, CV6 4HN | 0.6 miles | 17 | 55% | 61% | Yes |
| Edgwick Medical CentreCoventry, CV6 5LL | 0.7 miles | 8 | 52% | 59% | Yes |
| Coventry GP Group of PracticesCoventry, CV6 3FA | 0.8 miles | 6 | 55% | 64% | Yes |
| Alliance Teaching PracticesCoventry, CV6 5AR | 0.9 miles | 9 | 40% | 61% | Yes |
| Springfield Medical PracticeCoventry, CV6 2FL | 1.0 miles | 30 | 45% | 76% | Yes |
| Park Leys Medical PracticeCoventry, CV6 2FL | 1.0 miles | 69 | 74% | 78% | Yes |
| Paradise Medical CentreCoventry, CV6 5BG | 1.1 miles | 4 | 40% | 59% | Yes |
| Longford Primary Care CentreCoventry, CV6 6DR | 1.1 miles | 18 | 62% | 69% | Yes |
| Windmill SurgeryCoventry, CV6 6DR | 1.1 miles | 12 | 61% | 62% | Yes |
Park Leys Medical Practice is 1.0 miles away, scores 69 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Gables Medicentre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Gables Medicentre was taking on new patients. You can register online through the NHS website or call the surgery on 024 7668 8340.
How do patients rate The Gables Medicentre?
In the 2026 NHS GP Patient Survey, 67% of patients at The Gables Medicentre said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 21 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Gables Medicentre?
The Care Quality Commission, which inspects GP surgeries in England, rated The Gables Medicentre as Good at its last published inspection (report published 21 August 2017).
What are the opening times of The Gables Medicentre?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 6:30pm, Thursday 8am to 1pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 November 2024. Bank holidays may differ.
How do I contact The Gables Medicentre?
Call 024 7668 8340. You can also book and order repeat prescriptions in the NHS App. The address is 268 Holbrook Lane, Coventry, CV6 4DD.
Does The Gables Medicentre have a branch surgery?
Yes. The Gables Medicentre also runs Dr Choudree (Goodyers End) (The Surgery, 158 Goodyers End Lane, Bedworth, CV12 0HU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Gables Medicentre?
Around 10,360 patients are registered (January 2025). The surgery is part of Coventry North PCN, a group of local surgeries that share staff and services, in the Coventry and Warwickshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.