GP surgery in Hertsmere
The Red House Group
The Red House Surgery, 124 Watling Street, Radlett, WD7 7JQ
Scores 54 out of 100, average for a GP surgery in England. 81% of patients say their experience is good and 79% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 66
- Easy to get through on the phone81
- Easy to contact online79
- Good experience of getting in touch72
- Did not wait too long for the appointment33
Quality of care 34
- Patients rate the surgery as good56
- Patients got what they needed18
- Doctors and nurses listen21
- Patients trust the staff8
- Inspection rating (Good)50
- Health checks and screening done75
- Meets NHS clinical targets18
- Children vaccinated on time41
What patients say
111 patients answered the 2026 NHS survey about this surgery.
79%
find the phone easy
well above the England average (57%)
81%
say their experience is good
above the England average (77%)
-12
change since last year
2025: 93% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 79% | 57% | 84% |
| Easy to contact via website | 71% | 58% | 66% |
| Easy to contact via NHS App | 66% | 54% | 91% |
| Reception staff helpful | 87% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 51% |
| Sees preferred clinician | 73% | 42% | 69% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 92% |
| Next steps within 2 days | 84% | 93% | 94% |
| Good experience of contacting | 83% | 73% | 92% |
| The appointment | |||
| Offered a choice of time or day | 60% | 57% | 68% |
| Waiting time was about right | 66% | 69% | 77% |
| Remote appointment | 28% | 26% | 13% |
| The doctor or nurse | |||
| Good at listening | 82% | 87% | 93% |
| Treated with care and concern | 80% | 86% | 93% |
| Considered mental wellbeing | 69% | 75% | 77% |
| Had all the information needed | 96% | 92% | 91% |
| Confidence and trust | 85% | 93% | 93% |
| Involved in decisions | 88% | 92% | 97% |
| Needs were met | 85% | 90% | 90% |
| Overall | |||
| Overall experience good | 81% | 77% | 93% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 85% |
| Supported by local services | 66% | 70% | 69% |
| Discussed managing condition | 29% | 43% | 31% |
| Agreed a care plan | 32% | 46% | 36% |
Green means at least 2 points better than England, red at least 2 points worse. With about 111 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 1:30pm 2pm to 6pm |
| Tuesday | 8:30am to 1:30pm 2pm to 6pm |
| Wednesday | 8:30am to 1:30pm 2pm to 6pm |
| Thursday | 8:30am to 1:30pm 2pm to 6pm |
| Friday | 8:30am to 1:30pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 18 December 2018. Bank holidays may differ.
- Address
- The Red House Surgery, 124 Watling Street, Radlett, WD7 7JQ
- Phone
- 01923 855606
- [email protected]
- Website
- www.theredhousegroup.com
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Herts Five PCN (a group of local surgeries that share services)
- NHS code
- E82085 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Gateways GP Surgery
- Doctors Surgery, 17 Andrew Close, Shenley, Radlett, WD7 9LP
- Park Street Surgery
- 10 Withey Place, Park Street, AL2 2SN
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 7 August 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.1% | 15.2% |
| Diabetes | 6.5% | 7.9% |
| Asthma | 5.6% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 13.3% | 14.3% |
| Obesity | 9.3% | 13.9% |
| Smoking | 9.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 69% | 78% |
| Asthma: annual review | 70% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Red House Groupthis surgery | – | 54 | 79% | 81% | Yes |
| The Grove Medical CentreBorehamwood, WD6 4PR | 2.5 miles | 45 | 49% | 76% | Yes |
| Fairbrook Medical CentreBorehamwood, WD6 1PR | 2.5 miles | 58 | 58% | 81% | Yes |
| Schopwick SurgeryBorehamwood, WD6 3BJ | 2.7 miles | 58 | 55% | 78% | Yes |
| Summerfield Health CentreSt. Albans, AL2 1PU | 2.9 miles | 27 | 63% | 72% | Yes |
| Verulam Medical GroupSt. Albans, AL2 1ES | 3.0 miles | 81 | 84% | 88% | Yes |
| Garston Medical CentreWatford, WD25 9GP | 3.2 miles | 47 | 64% | 78% | Yes |
| Little Bushey SurgeryBushey, WD23 1EZ | 3.5 miles | 89 | 81% | 91% | Yes |
| Attenborough SurgeryBushey, WD23 2NN | 3.5 miles | 62 | 64% | 82% | Yes |
| Manor View PracticeBushey, WD23 2NN | 3.5 miles | 50 | 52% | 80% | Yes |
Verulam Medical Group is 3.0 miles away, scores 81 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Red House Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Red House Group was taking on new patients. You can register online through the NHS website or call the surgery on 01923 855606.
How do patients rate The Red House Group?
In the 2026 NHS GP Patient Survey, 81% of patients at The Red House Group said their overall experience was good. The England average is 77%. 79% found it easy to get through by phone (England 57%). Its GPScore is 54 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for The Red House Group?
The Care Quality Commission, which inspects GP surgeries in England, rated The Red House Group as Good at its last published inspection (report published 7 August 2017).
What are the opening times of The Red House Group?
Reception is open Monday 8:30am to 1:30pm 2pm to 6pm, Tuesday 8:30am to 1:30pm 2pm to 6pm, Wednesday 8:30am to 1:30pm 2pm to 6pm, Thursday 8:30am to 1:30pm 2pm to 6pm, Friday 8:30am to 1:30pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 18 December 2018. Bank holidays may differ.
How do I contact The Red House Group?
Call 01923 855606 or visit its website, www.theredhousegroup.com. You can also book and order repeat prescriptions in the NHS App. The address is The Red House Surgery, 124 Watling Street, Radlett, WD7 7JQ.
Does The Red House Group have a branch surgery?
Yes. The Red House Group also runs Gateways GP Surgery (Doctors Surgery, 17 Andrew Close, Shenley, Radlett, WD7 9LP) and Park Street Surgery (10 Withey Place, Park Street, AL2 2SN). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Red House Group?
Around 18,831 patients are registered (January 2025). The surgery is part of Herts Five PCN, a group of local surgeries that share staff and services, in the Central East NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.