GP surgery in Poole
The Rosemary Health Centre
2 Rosemary Gardens, Poole, BH12 3HF
Scores 36 out of 100, below average for a GP surgery in England. 82% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 23
- Easy to get through on the phone25
- Easy to contact online38
- Good experience of getting in touch35
- Did not wait too long for the appointment20
Quality of care 58
- Patients rate the surgery as good61
- Patients got what they needed41
- Doctors and nurses listen83
- Patients trust the staff63
- Inspection rating (Good)50
- Health checks and screening done19
- Meets NHS clinical targets66
- Children vaccinated on time60
What patients say
100 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
82%
say their experience is good
above the England average (77%)
-1
change since last year
2025: 84% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 57% |
| Easy to contact via website | 53% | 58% | 62% |
| Easy to contact via NHS App | 34% | 54% | 48% |
| Reception staff helpful | 86% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 40% | 31% | 35% |
| Sees preferred clinician | 28% | 42% | 41% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 88% |
| Next steps within 2 days | 97% | 93% | 93% |
| Good experience of contacting | 70% | 73% | 73% |
| The appointment | |||
| Offered a choice of time or day | 54% | 57% | 75% |
| Waiting time was about right | 60% | 69% | 67% |
| Remote appointment | 28% | 26% | 21% |
| The doctor or nurse | |||
| Good at listening | 94% | 87% | 94% |
| Treated with care and concern | 92% | 86% | 90% |
| Considered mental wellbeing | 81% | 75% | 86% |
| Had all the information needed | 91% | 92% | 97% |
| Confidence and trust | 95% | 93% | 95% |
| Involved in decisions | 91% | 92% | 97% |
| Needs were met | 90% | 90% | 96% |
| Overall | |||
| Overall experience good | 82% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 77% | 79% | 76% |
| Supported by local services | 59% | 70% | 80% |
| Discussed managing condition | 53% | 43% | 46% |
| Agreed a care plan | 33% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to noon |
| Sunday | Closed |
Confirmed by the surgery on 11 November 2025. Bank holidays may differ.
- Address
- 2 Rosemary Gardens, Poole, BH12 3HF
- Phone
- 01202 723372
- Website
- www.rosemarymedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Poole Central PCN (a group of local surgeries that share services)
- NHS code
- J81036 · NHS profile
Access and facilities
- Accessible toilets
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Lift
- Step-free access at entrances and exits
- Step-free access throughout
- Toilets
- Translation services
- Wheelchair access at entrances and exits
- Wheelchair access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 12 April 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.6% | 15.2% |
| Diabetes | 8.4% | 7.9% |
| Asthma | 8.4% | 6.6% |
| COPD | 2.4% | 1.9% |
| Coronary heart disease | 3.8% | 3.0% |
| Depression | 14.8% | 14.3% |
| Obesity | 15.3% | 13.9% |
| Smoking | 16.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 75% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 46% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Rosemary Health Centrethis surgery | – | 36 | 48% | 82% | Yes |
| Canford Heath Group PracticePoole, BH17 8UE | 0.8 miles | 86 | 91% | 90% | Yes |
| Shore MedicalPoole, BH14 0DJ | 0.8 miles | 32 | 50% | 70% | Yes |
| Evergreen Oak SurgeryPoole, BH14 0HU | 1.2 miles | 64 | 73% | 84% | Yes |
| Talbot Medical CentreBournemouth, BH10 4BX | 1.8 miles | 21 | 51% | 70% | Yes |
| The Newman Practice (Dr Newmans Surgery)Poole, BH15 2PG | 1.9 miles | 72 | 79% | 91% | Yes |
| Poole Town SurgeryPoole, BH15 2PG | 1.9 miles | 53 | 57% | 83% | Yes |
| Village SurgeryPoole, BH12 5BF | 2.2 miles | 8 | 50% | 61% | Yes |
| Westbourne Medical CentreBournemouth, BH4 9HJ | 2.2 miles | 30 | 57% | 73% | Yes |
| The Birchwood PracticePoole, BH17 7XW | 2.2 miles | 81 | 82% | 89% | Yes |
Canford Heath Group Practice is 0.8 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Rosemary Health Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Rosemary Health Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01202 723372.
How do patients rate The Rosemary Health Centre?
In the 2026 NHS GP Patient Survey, 82% of patients at The Rosemary Health Centre said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 36 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Rosemary Health Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated The Rosemary Health Centre as Good at its last published inspection (report published 12 April 2016).
What are the opening times of The Rosemary Health Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8am to noon, Sunday closed. The surgery last confirmed these times on 11 November 2025. Bank holidays may differ.
How do I contact The Rosemary Health Centre?
Call 01202 723372 or visit its website, www.rosemarymedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 2 Rosemary Gardens, Poole, BH12 3HF.
How many patients are registered at The Rosemary Health Centre?
Around 9,471 patients are registered (January 2025). The surgery is part of Poole Central PCN, a group of local surgeries that share staff and services, in the Dorset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.