GP surgery in Poole
Evergreen Oak Surgery
43 Commercial Road, Parkstone, Poole, BH14 0HU
Scores 64 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 73% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 62
- Easy to get through on the phone71
- Easy to contact online22
- Good experience of getting in touch71
- Did not wait too long for the appointment50
Quality of care 65
- Patients rate the surgery as good66
- Patients got what they needed33
- Doctors and nurses listen55
- Patients trust the staff65
- Inspection rating (Good)50
- Health checks and screening done73
- Meets NHS clinical targets95
- Children vaccinated on time59
What patients say
126 patients answered the 2026 NHS survey about this surgery.
73%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
+5
change since last year
2025: 78% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 73% | 57% | 72% |
| Easy to contact via website | 45% | 58% | 50% |
| Easy to contact via NHS App | 61% | 54% | 60% |
| Reception staff helpful | 92% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 33% | 31% | 30% |
| Sees preferred clinician | 19% | 42% | 26% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 89% |
| Next steps within 2 days | 96% | 93% | 89% |
| Good experience of contacting | 82% | 73% | 81% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 53% |
| Waiting time was about right | 71% | 69% | 57% |
| Remote appointment | 13% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 79% |
| Treated with care and concern | 85% | 86% | 76% |
| Considered mental wellbeing | 75% | 75% | 65% |
| Had all the information needed | 97% | 92% | 87% |
| Confidence and trust | 95% | 93% | 85% |
| Involved in decisions | 95% | 92% | 96% |
| Needs were met | 89% | 90% | 87% |
| Overall | |||
| Overall experience good | 84% | 77% | 78% |
| Living with a long-term condition | |||
| Confident managing conditions | 83% | 79% | 87% |
| Supported by local services | 77% | 70% | 64% |
| Discussed managing condition | 54% | 43% | 44% |
| Agreed a care plan | 49% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 126 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 February 2026. Bank holidays may differ.
- Address
- 43 Commercial Road, Parkstone, Poole, BH14 0HU
- Phone
- 01202 747496
- [email protected]
- Website
- www.evergreenoaksurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Poole Central PCN (a group of local surgeries that share services)
- NHS code
- J81086 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- The Creekmoor Surgery
- 1 Borley Road, Poole, BH17 7DT
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 12 January 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.7% | 15.2% |
| Diabetes | 6.4% | 7.9% |
| Asthma | 8.1% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 3.3% | 3.0% |
| Depression | 11.0% | 14.3% |
| Obesity | 14.3% | 13.9% |
| Smoking | 12.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 77% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 89% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 75% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Evergreen Oak Surgerythis surgery | – | 64 | 73% | 84% | Yes |
| Shore MedicalPoole, BH14 0DJ | 0.8 miles | 32 | 50% | 70% | Yes |
| Poole Town SurgeryPoole, BH15 2PG | 0.8 miles | 53 | 57% | 83% | Yes |
| The Newman Practice (Dr Newmans Surgery)Poole, BH15 2PG | 0.8 miles | 72 | 79% | 91% | Yes |
| The Rosemary Health CentrePoole, BH12 3HF | 1.2 miles | 36 | 48% | 82% | Yes |
| Canford Heath Group PracticePoole, BH17 8UE | 1.3 miles | 86 | 91% | 90% | Yes |
| The Birchwood PracticePoole, BH17 7XW | 2.1 miles | 81 | 82% | 89% | Yes |
| The Adam PracticePoole, BH15 4JQ | 2.3 miles | 20 | 33% | 71% | Yes |
| Westbourne Medical CentreBournemouth, BH4 9HJ | 2.4 miles | 30 | 57% | 73% | Yes |
| Talbot Medical CentreBournemouth, BH10 4BX | 2.8 miles | 21 | 51% | 70% | Yes |
Canford Heath Group Practice is 1.3 miles away, scores 86 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Evergreen Oak Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Evergreen Oak Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01202 747496.
How do patients rate Evergreen Oak Surgery?
In the 2026 NHS GP Patient Survey, 84% of patients at Evergreen Oak Surgery said their overall experience was good. The England average is 77%. 73% found it easy to get through by phone (England 57%). Its GPScore is 64 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Evergreen Oak Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Evergreen Oak Surgery as Good at its last published inspection (report published 12 January 2017).
What are the opening times of Evergreen Oak Surgery?
Reception is open Monday 8am to 8pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 February 2026. Bank holidays may differ.
How do I contact Evergreen Oak Surgery?
Call 01202 747496 or visit its website, www.evergreenoaksurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 43 Commercial Road, Parkstone, Poole, BH14 0HU.
Does Evergreen Oak Surgery have a branch surgery?
Yes. Evergreen Oak Surgery also runs The Creekmoor Surgery (1 Borley Road, Poole, BH17 7DT). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Evergreen Oak Surgery?
Around 7,766 patients are registered (January 2025). The surgery is part of Poole Central PCN, a group of local surgeries that share staff and services, in the Dorset NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.