GP surgery in Norcot
Grovelands Medical Centre
701 Oxford Road, Reading, RG30 1HG
Scores 16 out of 100, poor for a GP surgery in England. 73% of patients say their experience is good and 45% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 8
- Easy to get through on the phone20
- Easy to contact online15
- Good experience of getting in touch16
- Did not wait too long for the appointment2
Quality of care 34
- Patients rate the surgery as good28
- Patients got what they needed48
- Doctors and nurses listen36
- Patients trust the staff43
- Inspection rating (Good)50
- Health checks and screening done50
- Meets NHS clinical targets45
- Children vaccinated on time38
What patients say
107 patients answered the 2026 NHS survey about this surgery.
45%
find the phone easy
well below the England average (57%)
73%
say their experience is good
below the England average (77%)
-5
change since last year
2025: 78% · 2026: 73%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 45% | 57% | 36% |
| Easy to contact via website | 41% | 58% | 32% |
| Easy to contact via NHS App | 39% | 54% | 23% |
| Reception staff helpful | 86% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 59% | 31% | 54% |
| Sees preferred clinician | 47% | 42% | 46% |
| What happened when they got in touch | |||
| Knew what would happen next | 72% | 84% | 76% |
| Next steps within 2 days | 99% | 93% | 91% |
| Good experience of contacting | 62% | 73% | 59% |
| The appointment | |||
| Offered a choice of time or day | 57% | 57% | 52% |
| Waiting time was about right | 43% | 69% | 38% |
| Remote appointment | 19% | 26% | 8% |
| The doctor or nurse | |||
| Good at listening | 86% | 87% | 93% |
| Treated with care and concern | 86% | 86% | 87% |
| Considered mental wellbeing | 75% | 75% | 79% |
| Had all the information needed | 94% | 92% | 94% |
| Confidence and trust | 93% | 93% | 95% |
| Involved in decisions | 96% | 92% | 95% |
| Needs were met | 91% | 90% | 94% |
| Overall | |||
| Overall experience good | 73% | 77% | 77% |
| Living with a long-term condition | |||
| Confident managing conditions | 63% | 79% | 86% |
| Supported by local services | 66% | 70% | 66% |
| Discussed managing condition | 41% | 43% | 46% |
| Agreed a care plan | 47% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 107 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 7:30am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 8 October 2025. Bank holidays may differ.
- Address
- 701 Oxford Road, Reading, RG30 1HG
- Phone
- 0118 958 2525
- Website
- grovelandsmedicalcentre.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Reading Central PCN (a group of local surgeries that share services)
- NHS code
- K81078 · NHS profile
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Sign language interpreter available in-person
- Sign language interpreter available online
- Step-free access at entrances and exits
- Step-free access throughout
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 14.8% | 15.2% |
| Diabetes | 9.0% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.2% | 3.0% |
| Depression | 14.1% | 14.3% |
| Obesity | 13.8% | 13.9% |
| Smoking | 13.9% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 78% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 79% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 77% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Grovelands Medical Centrethis surgery | – | 16 | 45% | 73% | Yes |
| The PotteriesReading, RG30 6BW | 0.7 miles | 14 | 33% | 71% | Yes |
| Western Elms & Circuit Lane SurgeriesReading, RG30 1AT | 0.8 miles | 20 | 52% | 68% | Yes |
| Chatham Street SurgeryReading, RG1 7JE | 1.2 miles | 54 | 64% | 78% | Yes |
| Westwood Road SurgeryReading, RG31 5PR | 1.4 miles | 16 | 57% | 65% | Yes |
| Tilehurst Village SurgeryReading, RG31 5PP | 1.4 miles | 44 | 63% | 74% | Yes |
| Coley Park SurgeryReading, RG1 6DN | 1.4 miles | 16 | 57% | 68% | Yes |
| Broad Street Health CentreReading, RG1 7QA | 1.5 miles | 33 | 49% | 78% | Yes |
| Abbey Medical CentreReading, RG1 7QA | 1.5 miles | 75 | 86% | 81% | Yes |
| Balmore Park SurgeryReading, RG4 7SS | 1.7 miles | 60 | 57% | 85% | Yes |
Chatham Street Surgery is 1.2 miles away, scores 54 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Grovelands Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Grovelands Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 0118 958 2525.
How do patients rate Grovelands Medical Centre?
In the 2026 NHS GP Patient Survey, 73% of patients at Grovelands Medical Centre said their overall experience was good. The England average is 77%. 45% found it easy to get through by phone (England 57%). Its GPScore is 16 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Grovelands Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Grovelands Medical Centre as Good at its last published inspection (report published 29 May 2026).
What are the opening times of Grovelands Medical Centre?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 7:30am to 6:30pm, Friday 8am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 8 October 2025. Bank holidays may differ.
How do I contact Grovelands Medical Centre?
Call 0118 958 2525 or visit its website, grovelandsmedicalcentre.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 701 Oxford Road, Reading, RG30 1HG.
How many patients are registered at Grovelands Medical Centre?
Around 13,903 patients are registered (January 2025). The surgery is part of Reading Central PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.