GP surgery in Tilehurst
Westwood Road Surgery
66 Westwood Road, Tilehurst, Reading, RG31 5PR
Scores 16 out of 100, poor for a GP surgery in England. 65% of patients say their experience is good and 57% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 24
- Easy to get through on the phone41
- Easy to contact online66
- Good experience of getting in touch23
- Did not wait too long for the appointment9
Quality of care 11
- Patients rate the surgery as good12
- Patients got what they needed2
- Doctors and nurses listen1
- Patients trust the staff12
- Inspection rating (Good)50
- Health checks and screening done67
- Meets NHS clinical targets60
- Children vaccinated on time35
What patients say
84 patients answered the 2026 NHS survey about this surgery.
57%
find the phone easy
about the England average (57%)
65%
say their experience is good
well below the England average (77%)
-19
change since last year
2025: 84% · 2026: 65%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 57% | 57% | 63% |
| Easy to contact via website | 65% | 58% | 85% |
| Easy to contact via NHS App | 53% | 54% | 66% |
| Reception staff helpful | 81% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 23% |
| Sees preferred clinician | 33% | 42% | 24% |
| What happened when they got in touch | |||
| Knew what would happen next | 73% | 84% | 85% |
| Next steps within 2 days | 99% | 93% | 91% |
| Good experience of contacting | 66% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 58% | 57% | 68% |
| Waiting time was about right | 53% | 69% | 75% |
| Remote appointment | 44% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 68% | 87% | 88% |
| Treated with care and concern | 64% | 86% | 87% |
| Considered mental wellbeing | 52% | 75% | 73% |
| Had all the information needed | 91% | 92% | 95% |
| Confidence and trust | 87% | 93% | 93% |
| Involved in decisions | 90% | 92% | 92% |
| Needs were met | 77% | 90% | 92% |
| Overall | |||
| Overall experience good | 65% | 77% | 84% |
| Living with a long-term condition | |||
| Confident managing conditions | 72% | 79% | 82% |
| Supported by local services | 63% | 70% | 76% |
| Discussed managing condition | 22% | 43% | 36% |
| Agreed a care plan | 48% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 84 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 7:30am to 6:30pm |
| Tuesday | 7:30am to 6:30pm |
| Wednesday | 7:30am to 6:30pm |
| Thursday | 7:30am to 8pm |
| Friday | 7:30am to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 22 May 2023. Bank holidays may differ.
- Address
- 66 Westwood Road, Tilehurst, Reading, RG31 5PR
- Phone
- 0118 942 7421
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Reading Central PCN (a group of local surgeries that share services)
- NHS code
- K81056 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Dr Gargav
- Overdown Road Surgery, 6 the Colonnade, Overdown Road, Tilehurst, Reading, RG31 6PR
Access and facilities
- Car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.6% | 15.2% |
| Diabetes | 7.7% | 7.9% |
| Asthma | 5.3% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.1% | 3.0% |
| Depression | 11.2% | 14.3% |
| Obesity | 20.5% | 13.9% |
| Smoking | 11.7% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 69% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 74% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 92% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Westwood Road Surgerythis surgery | – | 16 | 57% | 65% | Yes |
| Tilehurst Village SurgeryReading, RG31 5PP | 0.1 mile | 44 | 63% | 74% | Yes |
| The PotteriesReading, RG30 6BW | 0.7 miles | 14 | 33% | 71% | Yes |
| Grovelands Medical CentreReading, RG30 1HG | 1.4 miles | 16 | 45% | 73% | Yes |
| Western Elms & Circuit Lane SurgeriesReading, RG30 1AT | 2.2 miles | 20 | 52% | 68% | Yes |
| Theale Medical CentreReading, RG7 5AS | 2.3 miles | 41 | 53% | 82% | Yes |
| The Boat House SurgeryReading, RG8 7DP | 2.6 miles | 86 | 74% | 92% | Yes |
| Chatham Street SurgeryReading, RG1 7JE | 2.6 miles | 54 | 64% | 78% | Yes |
| Coley Park SurgeryReading, RG1 6DN | 2.6 miles | 16 | 57% | 68% | Yes |
| Broad Street Health CentreReading, RG1 7QA | 2.9 miles | 33 | 49% | 78% | Yes |
Tilehurst Village Surgery is 0.1 mile away, scores 44 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Westwood Road Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Westwood Road Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 0118 942 7421.
How do patients rate Westwood Road Surgery?
In the 2026 NHS GP Patient Survey, 65% of patients at Westwood Road Surgery said their overall experience was good. The England average is 77%. 57% found it easy to get through by phone (England 57%). Its GPScore is 16 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Westwood Road Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Westwood Road Surgery as Good at its last published inspection (report published 16 October 2023).
What are the opening times of Westwood Road Surgery?
Reception is open Monday 7:30am to 6:30pm, Tuesday 7:30am to 6:30pm, Wednesday 7:30am to 6:30pm, Thursday 7:30am to 8pm, Friday 7:30am to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 22 May 2023. Bank holidays may differ.
How do I contact Westwood Road Surgery?
Call 0118 942 7421. You can also book and order repeat prescriptions in the NHS App. The address is 66 Westwood Road, Tilehurst, Reading, RG31 5PR.
Does Westwood Road Surgery have a branch surgery?
Yes. Westwood Road Surgery also runs Dr Gargav (Overdown Road Surgery, 6 the Colonnade, Overdown Road, Tilehurst, Reading, RG31 6PR). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Westwood Road Surgery?
Around 6,092 patients are registered (January 2025). The surgery is part of Reading Central PCN, a group of local surgeries that share staff and services, in the Thames Valley NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.