GP surgery in East Devon
Townsend House Medical Centre
49 Harepath Road, Seaton, EX12 2RY
Scores 53 out of 100, average for a GP surgery in England. 83% of patients say their experience is good and 52% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 36
- Easy to get through on the phone32
- Easy to contact online76
- Good experience of getting in touch39
- Did not wait too long for the appointment32
Quality of care 74
- Patients rate the surgery as good62
- Patients got what they needed54
- Doctors and nurses listen59
- Patients trust the staff71
- Inspection rating (Good)50
- Health checks and screening done91
- Meets NHS clinical targets79
- Children vaccinated on time77
What patients say
140 patients answered the 2026 NHS survey about this surgery.
52%
find the phone easy
below the England average (57%)
83%
say their experience is good
above the England average (77%)
-4
change since last year
2025: 86% · 2026: 83%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 52% | 57% | 75% |
| Easy to contact via website | 69% | 58% | 76% |
| Easy to contact via NHS App | 56% | 54% | 83% |
| Reception staff helpful | 80% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 49% | 31% | 42% |
| Sees preferred clinician | 37% | 42% | 57% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 91% |
| Next steps within 2 days | 86% | 93% | 94% |
| Good experience of contacting | 72% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 67% | 57% | 66% |
| Waiting time was about right | 65% | 69% | 81% |
| Remote appointment | 12% | 26% | 8% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 89% |
| Treated with care and concern | 88% | 86% | 90% |
| Considered mental wellbeing | 61% | 75% | 77% |
| Had all the information needed | 90% | 92% | 89% |
| Confidence and trust | 96% | 93% | 92% |
| Involved in decisions | 90% | 92% | 91% |
| Needs were met | 92% | 90% | 94% |
| Overall | |||
| Overall experience good | 83% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 84% | 79% | 82% |
| Supported by local services | 75% | 70% | 80% |
| Discussed managing condition | 43% | 43% | 44% |
| Agreed a care plan | 53% | 46% | 59% |
Green means at least 2 points better than England, red at least 2 points worse. With about 140 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 July 2023. Bank holidays may differ.
- Address
- 49 Harepath Road, Seaton, EX12 2RY
- Phone
- 01297 20616
- [email protected]
- Website
- www.townsendhousesurgery.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Tasc PCN (a group of local surgeries that share services)
- NHS code
- L83054 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Townsend House Medical Centre
- Seaton & District Community Ho, Valley View Road, Seaton, EX12 2UU
- Walrond Medical Centre
- Fore Street, Beer, EX12 3EE · 01297 625258
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 26 April 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 27.3% | 15.2% |
| Diabetes | 10.4% | 7.9% |
| Asthma | 8.9% | 6.6% |
| COPD | 3.1% | 1.9% |
| Coronary heart disease | 6.3% | 3.0% |
| Depression | 10.9% | 14.3% |
| Obesity | 15.5% | 13.9% |
| Smoking | 11.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 76% | 75% |
| Blood pressure controlled (hypertension, under 80) | 86% | 68% |
| Blood pressure checked in last 5 years (45+) | 93% | 87% |
| Diabetes: blood pressure on target | 87% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 74% | 57% |
| Diabetes: annual foot check | 85% | 78% |
| Asthma: annual review | 74% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Townsend House Medical Centrethis surgery | – | 53 | 52% | 83% | Yes |
| Seaton & Colyton Medical PracticeSeaton, EX12 2DU | 0.3 miles | 94 | 79% | 91% | Yes |
| Lyme Bay Medical PracticeLyme Regis, DT7 3LS | 5.7 miles | 71 | 82% | 85% | Yes |
| Axminster Medical PracticeAxminster, EX13 5AG | 6.0 miles | 97 | 85% | 92% | Yes |
| Sid Valley PracticeSidmouth, EX10 9YA | 7.7 miles | 59 | 50% | 82% | Yes |
| Honiton SurgeryHoniton, EX14 2NY | 7.8 miles | 52 | 40% | 77% | Yes |
| Coleridge Medical CentreOttery St. Mary, EX11 1EQ | 9.7 miles | 36 | 46% | 81% | Yes |
| Ariel HealthcareChard, TA20 2EW | 12.0 miles | 16 | 32% | 68% | Yes |
| Budleigh Salterton Medical PracticeBudleigh Salterton, EX9 6LS | 12.4 miles | 74 | 70% | 86% | Yes |
| Ammonite Health PartnershipBridport, DT6 5BN | 13.5 miles | 12 | 32% | 65% | Yes |
Seaton & Colyton Medical Practice is 0.3 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Townsend House Medical Centre taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Townsend House Medical Centre was taking on new patients. You can register online through the NHS website or call the surgery on 01297 20616.
How do patients rate Townsend House Medical Centre?
In the 2026 NHS GP Patient Survey, 83% of patients at Townsend House Medical Centre said their overall experience was good. The England average is 77%. 52% found it easy to get through by phone (England 57%). Its GPScore is 53 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Townsend House Medical Centre?
The Care Quality Commission, which inspects GP surgeries in England, rated Townsend House Medical Centre as Good at its last published inspection (report published 26 April 2019).
What are the opening times of Townsend House Medical Centre?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 July 2023. Bank holidays may differ.
How do I contact Townsend House Medical Centre?
Call 01297 20616 or visit its website, www.townsendhousesurgery.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 49 Harepath Road, Seaton, EX12 2RY.
Does Townsend House Medical Centre have a branch surgery?
Yes. Townsend House Medical Centre also runs Townsend House Medical Centre (Seaton & District Community Ho, Valley View Road, Seaton, EX12 2UU) and Walrond Medical Centre (Fore Street, Beer, EX12 3EE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Townsend House Medical Centre?
Around 5,638 patients are registered (January 2025). The surgery is part of Tasc PCN, a group of local surgeries that share staff and services, in the Devon NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.