GP surgery in Fleet
Hart Health Partnership
Church Road, Fleet, GU51 4PE
Scores 18 out of 100, poor for a GP surgery in England. 68% of patients say their experience is good and 43% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 19
- Easy to get through on the phone18
- Easy to contact online64
- Good experience of getting in touch20
- Did not wait too long for the appointment23
Quality of care 21
- Patients rate the surgery as good17
- Patients got what they needed20
- Doctors and nurses listen11
- Patients trust the staff12
- Inspection rating (Good)50
- Health checks and screening done58
- Meets NHS clinical targets88
- Children vaccinated on time88
What patients say
109 patients answered the 2026 NHS survey about this surgery.
43%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
-3
change since last year
2025: 71% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 43% | 57% | 33% |
| Easy to contact via website | 64% | 58% | 52% |
| Easy to contact via NHS App | 55% | 54% | 47% |
| Reception staff helpful | 80% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 32% |
| Sees preferred clinician | 36% | 42% | 62% |
| What happened when they got in touch | |||
| Knew what would happen next | 86% | 84% | 86% |
| Next steps within 2 days | 94% | 93% | 81% |
| Good experience of contacting | 64% | 73% | 71% |
| The appointment | |||
| Offered a choice of time or day | 42% | 57% | 47% |
| Waiting time was about right | 61% | 69% | 51% |
| Remote appointment | 31% | 26% | 40% |
| The doctor or nurse | |||
| Good at listening | 79% | 87% | 87% |
| Treated with care and concern | 72% | 86% | 83% |
| Considered mental wellbeing | 67% | 75% | 79% |
| Had all the information needed | 95% | 92% | 97% |
| Confidence and trust | 87% | 93% | 97% |
| Involved in decisions | 90% | 92% | 92% |
| Needs were met | 86% | 90% | 86% |
| Overall | |||
| Overall experience good | 68% | 77% | 71% |
| Living with a long-term condition | |||
| Confident managing conditions | 73% | 79% | 90% |
| Supported by local services | 71% | 70% | 72% |
| Discussed managing condition | 49% | 43% | 51% |
| Agreed a care plan | 32% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6:30pm |
| Tuesday | 8am to 6:30pm |
| Wednesday | 8am to 6:30pm |
| Thursday | 8am to 6:30pm |
| Friday | 8am to 6:30pm |
| Saturday | 8am to noon |
| Sunday | Closed |
Confirmed by the surgery on 3 February 2020. Bank holidays may differ.
- Address
- Church Road, Fleet, GU51 4PE
- Phone
- 01252 619000
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Fleet PCN (a group of local surgeries that share services)
- NHS code
- J82110 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Branksomewood H/Care Centre
- Branksomewood Road, Fleet, GU51 4JX
Access and facilities
- Disabled toilet
- Wheelchair access
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 4 February 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 15.4% | 15.2% |
| Diabetes | 5.8% | 7.9% |
| Asthma | 6.2% | 6.6% |
| COPD | 1.0% | 1.9% |
| Coronary heart disease | 2.8% | 3.0% |
| Depression | 12.5% | 14.3% |
| Obesity | 8.9% | 13.9% |
| Smoking | 8.4% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 85% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 82% | 78% |
| Asthma: annual review | 73% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Hart Health Partnershipthis surgery | – | 18 | 43% | 68% | Yes |
| Richmond SurgeryFleet, GU52 7US | 1.3 miles | 65 | 56% | 78% | Yes |
| Voyager Family HealthFarnborough, GU14 0NP | 2.6 miles | 47 | 60% | 76% | Yes |
| Whitewater HealthHook, RG27 8QJ | 2.6 miles | 12 | 26% | 62% | Yes |
| Jenner House SurgeryFarnborough, GU14 0HQ | 3.2 miles | 40 | 61% | 79% | Yes |
| Giffard Drive SurgeryFarnborough, GU14 8QB | 3.5 miles | 35 | 48% | 76% | Yes |
| Crondall New SurgeryFarnham, GU10 5RF | 3.5 miles | 38 | 67% | 73% | Yes |
| Mayfield Medical CentreFarnborough, GU14 8UE | 3.7 miles | 21 | 63% | 68% | Yes |
| The Oakley Health GroupCamberley, GU17 0DD | 3.9 miles | 26 | 37% | 77% | Yes |
| Alexander House SurgeryFarnborough, GU14 7AW | 4.2 miles | 93 | 83% | 92% | Yes |
Richmond Surgery is 1.3 miles away, scores 65 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Hart Health Partnership taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Hart Health Partnership was taking on new patients. You can register online through the NHS website or call the surgery on 01252 619000.
How do patients rate Hart Health Partnership?
In the 2026 NHS GP Patient Survey, 68% of patients at Hart Health Partnership said their overall experience was good. The England average is 77%. 43% found it easy to get through by phone (England 57%). Its GPScore is 18 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Hart Health Partnership?
The Care Quality Commission, which inspects GP surgeries in England, rated Hart Health Partnership as Good at its last published inspection (report published 4 February 2019).
What are the opening times of Hart Health Partnership?
Reception is open Monday 8am to 6:30pm, Tuesday 8am to 6:30pm, Wednesday 8am to 6:30pm, Thursday 8am to 6:30pm, Friday 8am to 6:30pm, Saturday 8am to noon, Sunday closed. The surgery last confirmed these times on 3 February 2020. Bank holidays may differ.
How do I contact Hart Health Partnership?
Call 01252 619000. You can also book and order repeat prescriptions in the NHS App. The address is Church Road, Fleet, GU51 4PE.
Does Hart Health Partnership have a branch surgery?
Yes. Hart Health Partnership also runs Branksomewood H/Care Centre (Branksomewood Road, Fleet, GU51 4JX). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Hart Health Partnership?
Around 28,316 patients are registered (January 2025). The surgery is part of Fleet PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.