GP surgery in Horley
Wayside Medical Practice
Kings Road, Horley, RH6 7AD
Scores 56 out of 100, average for a GP surgery in England. 81% of patients say their experience is good and 58% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 67
- Easy to get through on the phone43
- Easy to contact online74
- Good experience of getting in touch65
- Did not wait too long for the appointment81
Quality of care 38
- Patients rate the surgery as good58
- Patients got what they needed17
- Doctors and nurses listen65
- Patients trust the staff49
- Inspection rating (Good)50
- Health checks and screening done9
- Meets NHS clinical targets10
- Children vaccinated on time46
What patients say
85 patients answered the 2026 NHS survey about this surgery.
58%
find the phone easy
about the England average (57%)
81%
say their experience is good
above the England average (77%)
-9
change since last year
2025: 90% · 2026: 81%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 58% | 57% | 57% |
| Easy to contact via website | 68% | 58% | 54% |
| Easy to contact via NHS App | 59% | 54% | 61% |
| Reception staff helpful | 90% | 85% | 89% |
| Seeing the same person | |||
| Has a preferred clinician | 52% | 31% | 47% |
| Sees preferred clinician | 58% | 42% | 53% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 88% |
| Next steps within 2 days | 88% | 93% | 98% |
| Good experience of contacting | 80% | 73% | 84% |
| The appointment | |||
| Offered a choice of time or day | 73% | 57% | 59% |
| Waiting time was about right | 82% | 69% | 80% |
| Remote appointment | 12% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 90% | 87% | 94% |
| Treated with care and concern | 84% | 86% | 92% |
| Considered mental wellbeing | 69% | 75% | 88% |
| Had all the information needed | 95% | 92% | 95% |
| Confidence and trust | 93% | 93% | 95% |
| Involved in decisions | 95% | 92% | 94% |
| Needs were met | 85% | 90% | 95% |
| Overall | |||
| Overall experience good | 81% | 77% | 90% |
| Living with a long-term condition | |||
| Confident managing conditions | 92% | 79% | 84% |
| Supported by local services | 88% | 70% | 72% |
| Discussed managing condition | 40% | 43% | 48% |
| Agreed a care plan | 44% | 46% | 67% |
Green means at least 2 points better than England, red at least 2 points worse. With about 85 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
Opening times not collected yet.
- Address
- Kings Road, Horley, RH6 7AD
- Phone
- 01293 782057
- Works with
- Healthy Horley PCN (a group of local surgeries that share services)
- NHS code
- H81046
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 11.0% | 15.2% |
| Diabetes | 7.2% | 7.9% |
| Asthma | 5.6% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 1.7% | 3.0% |
| Depression | 8.3% | 14.3% |
| Obesity | 7.7% | 13.9% |
| Smoking | 11.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 74% | 75% |
| Blood pressure controlled (hypertension, under 80) | 48% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 51% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 49% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 72% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Wayside Medical Practicethis surgery | – | 56 | 58% | 81% | – |
| Modality East Surrey Medical PracticeHorley, RH6 9PT | 2.1 miles | 53 | 63% | 76% | Yes |
| Leacroft Medical PracticeCrawley, RH11 7TF | 3.4 miles | 75 | 76% | 84% | Yes |
| Pound Hill Medical GroupCrawley, RH10 7DX | 3.8 miles | 60 | 64% | 84% | Yes |
| Langley Corner SurgeryCrawley, RH11 0NF | 3.9 miles | 39 | 53% | 79% | Yes |
| Bridge Medical CentreCrawley, RH10 1LL | 3.9 miles | 55 | 68% | 78% | Yes |
| Woodlands Road Medical CentreRedhill, RH1 6EY | 4.0 miles | 71 | 80% | 84% | Yes |
| Ifield Medical PracticeCrawley, RH11 0BF | 4.1 miles | 68 | 74% | 85% | Yes |
| Furnace Green SurgeryCrawley, RH10 6JN | 4.6 miles | 28 | 70% | 74% | Yes |
| Saxonbrook Medical CentreCrawley, RH10 7QH | 4.6 miles | 9 | 42% | 63% | Yes |
Leacroft Medical Practice is 3.4 miles away, scores 75 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
How do patients rate Wayside Medical Practice?
In the 2026 NHS GP Patient Survey, 81% of patients at Wayside Medical Practice said their overall experience was good. The England average is 77%. 58% found it easy to get through by phone (England 57%). Its GPScore is 56 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Wayside Medical Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Wayside Medical Practice as Good at its last published inspection (report published 22 December 2022).
How do I contact Wayside Medical Practice?
Call 01293 782057. The address is Kings Road, Horley, RH6 7AD.
How many patients are registered at Wayside Medical Practice?
Around 6,949 patients are registered (January 2025). The surgery is part of Healthy Horley PCN, a group of local surgeries that share staff and services, in the Surrey and Sussex NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.