GP surgery in Newcastle upon Tyne
Parkway Medical Group
Chapel House Primary Care Centre, Hillhead Parkway, Newcastle Upon Tyne, NE5 1LJ
Scores 34 out of 100, below average for a GP surgery in England. 69% of patients say their experience is good and 48% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 36
- Easy to get through on the phone25
- Easy to contact online16
- Good experience of getting in touch27
- Did not wait too long for the appointment72
Quality of care 35
- Patients rate the surgery as good20
- Patients got what they needed30
- Doctors and nurses listen25
- Patients trust the staff49
- Inspection rating (Good)50
- Health checks and screening done71
- Meets NHS clinical targets82
- Children vaccinated on time87
What patients say
128 patients answered the 2026 NHS survey about this surgery.
48%
find the phone easy
well below the England average (57%)
69%
say their experience is good
below the England average (77%)
-16
change since last year
2025: 85% · 2026: 69%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 48% | 57% | 54% |
| Easy to contact via website | 42% | 58% | 48% |
| Easy to contact via NHS App | 31% | 54% | 34% |
| Reception staff helpful | 84% | 85% | 93% |
| Seeing the same person | |||
| Has a preferred clinician | 27% | 31% | 23% |
| Sees preferred clinician | 15% | 42% | 23% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 81% |
| Next steps within 2 days | 97% | 93% | 93% |
| Good experience of contacting | 67% | 73% | 63% |
| The appointment | |||
| Offered a choice of time or day | 52% | 57% | 67% |
| Waiting time was about right | 79% | 69% | 74% |
| Remote appointment | 17% | 26% | 15% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 93% |
| Treated with care and concern | 83% | 86% | 94% |
| Considered mental wellbeing | 72% | 75% | 81% |
| Had all the information needed | 92% | 92% | 96% |
| Confidence and trust | 93% | 93% | 97% |
| Involved in decisions | 87% | 92% | 98% |
| Needs were met | 88% | 90% | 95% |
| Overall | |||
| Overall experience good | 69% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 82% | 79% | 81% |
| Supported by local services | 76% | 70% | 79% |
| Discussed managing condition | 33% | 43% | 47% |
| Agreed a care plan | 36% | 46% | 57% |
Green means at least 2 points better than England, red at least 2 points worse. With about 128 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:30am to 8pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 7:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 4 April 2025. Bank holidays may differ.
- Address
- Chapel House Primary Care Centre, Hillhead Parkway, Newcastle Upon Tyne, NE5 1LJ
- Phone
- 0191 267 1773
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Newcastle Outer West PCN (a group of local surgeries that share services)
- NHS code
- A86022 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.4% | 15.2% |
| Diabetes | 8.3% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 2.1% | 1.9% |
| Coronary heart disease | 3.9% | 3.0% |
| Depression | 10.5% | 14.3% |
| Obesity | 16.8% | 13.9% |
| Smoking | 11.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 92% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 61% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 69% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Parkway Medical Groupthis surgery | – | 34 | 48% | 69% | Yes |
| Denton Park Medical GroupNewcastle Upon Tyne, NE5 2QW | 0.7 miles | 41 | 57% | 79% | Yes |
| Westerhope Medical GroupNewcastle Upon Tyne, NE5 2LH | 1.1 miles | 3 | 38% | 56% | Yes |
| Newburn SurgeryNewcastle Upon Tyne, NE15 8LX | 1.4 miles | 39 | 73% | 77% | Yes |
| Denton Turret Medical CentreNewcastle Upon Tyne, NE5 2UY | 1.4 miles | 35 | 35% | 77% | Yes |
| Throckley Primary Care CentreNewcastle Upon Tyne, NE15 9PA | 1.8 miles | 49 | 68% | 75% | Yes |
| Betts Avenue Medical GroupNewcastle Upon Tyne, NE15 6TQ | 2.3 miles | 60 | 77% | 81% | Yes |
| Chainbridge Medical PartnershipBlaydon-on-Tyne, NE21 5AE | 2.3 miles | 63 | 62% | 78% | Yes |
| Fenham Hall SurgeryNewcastle Upon Tyne, NE4 9XD | 2.3 miles | 51 | 53% | 83% | Yes |
| West Road Medical CentreNewcastle Upon Tyne, NE4 9QB | 2.7 miles | 34 | 56% | 74% | Yes |
Throckley Primary Care Centre is 1.8 miles away, scores 49 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Parkway Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Parkway Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 0191 267 1773.
How do patients rate Parkway Medical Group?
In the 2026 NHS GP Patient Survey, 69% of patients at Parkway Medical Group said their overall experience was good. The England average is 77%. 48% found it easy to get through by phone (England 57%). Its GPScore is 34 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Parkway Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Parkway Medical Group as Good at its last published inspection (report published 10 August 2023).
What are the opening times of Parkway Medical Group?
Reception is open Monday 8:30am to 8pm, Tuesday 8:30am to 6pm, Wednesday 7:30am to 1pm 2pm to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 4 April 2025. Bank holidays may differ.
How do I contact Parkway Medical Group?
Call 0191 267 1773. You can also book and order repeat prescriptions in the NHS App. The address is Chapel House Primary Care Centre, Hillhead Parkway, Newcastle Upon Tyne, NE5 1LJ.
How many patients are registered at Parkway Medical Group?
Around 8,430 patients are registered (January 2025). The surgery is part of Newcastle Outer West PCN, a group of local surgeries that share staff and services, in the North East and North Cumbria NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.