GP surgery in Hart
The Oakley Health Group
51 Frogmore Road, Blackwater, Camberley, GU17 0DD
Scores 26 out of 100, below average for a GP surgery in England. 77% of patients say their experience is good and 37% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 12
- Easy to get through on the phone11
- Easy to contact online40
- Good experience of getting in touch29
- Did not wait too long for the appointment6
Quality of care 50
- Patients rate the surgery as good41
- Patients got what they needed24
- Doctors and nurses listen53
- Patients trust the staff43
- Inspection rating (Good)50
- Health checks and screening done76
- Meets NHS clinical targets93
- Children vaccinated on time90
What patients say
178 patients answered the 2026 NHS survey about this surgery.
37%
find the phone easy
well below the England average (57%)
77%
say their experience is good
about the England average (77%)
+6
change since last year
2025: 70% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 37% | 57% | 35% |
| Easy to contact via website | 54% | 58% | 54% |
| Easy to contact via NHS App | 58% | 54% | 57% |
| Reception staff helpful | 78% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 31% | 31% | 37% |
| Sees preferred clinician | 57% | 42% | 49% |
| What happened when they got in touch | |||
| Knew what would happen next | 80% | 84% | 88% |
| Next steps within 2 days | 90% | 93% | 88% |
| Good experience of contacting | 68% | 73% | 62% |
| The appointment | |||
| Offered a choice of time or day | 34% | 57% | 41% |
| Waiting time was about right | 49% | 69% | 61% |
| Remote appointment | 33% | 26% | 31% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 88% |
| Treated with care and concern | 90% | 86% | 88% |
| Considered mental wellbeing | 73% | 75% | 70% |
| Had all the information needed | 94% | 92% | 93% |
| Confidence and trust | 93% | 93% | 95% |
| Involved in decisions | 94% | 92% | 96% |
| Needs were met | 87% | 90% | 93% |
| Overall | |||
| Overall experience good | 77% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 86% |
| Supported by local services | 76% | 70% | 71% |
| Discussed managing condition | 36% | 43% | 40% |
| Agreed a care plan | 50% | 46% | 59% |
Green means at least 2 points better than England, red at least 2 points worse. With about 178 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 12 April 2023. Bank holidays may differ.
- Address
- 51 Frogmore Road, Blackwater, Camberley, GU17 0DD
- Phone
- 01252 872333
- [email protected]
- Website
- www.oakleyhealth.org
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Yateley PCN (a group of local surgeries that share services)
- NHS code
- J82049 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Citizens Advice Hart
- Royal Oak Close, Yateley, GU46 7UD
- Monteagle Surgery
- Tesimond Drive, Yateley, GU46 6FE
- Yateley Medical Centre
- Oaklands, Yateley, GU46 7LS
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 17.4% | 15.2% |
| Diabetes | 7.9% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 3.4% | 3.0% |
| Depression | 15.3% | 14.3% |
| Obesity | 18.6% | 13.9% |
| Smoking | 10.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 78% | 67% |
| Cervical screening, women 50-64 | 80% | 75% |
| Blood pressure controlled (hypertension, under 80) | 72% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 68% | 57% |
| Diabetes: annual foot check | 75% | 78% |
| Asthma: annual review | 66% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| The Oakley Health Groupthis surgery | – | 26 | 37% | 77% | Yes |
| Camberley Health CentreCamberley, GU15 2QA | 2.0 miles | 46 | 61% | 81% | Yes |
| Park Road Group PracticeCamberley, GU15 2NN | 2.3 miles | 58 | 56% | 79% | Yes |
| New Wokingham Road SurgeryCrowthorne, RG45 6JL | 2.4 miles | 88 | 89% | 81% | Yes |
| Mayfield Medical CentreFarnborough, GU14 8UE | 2.4 miles | 21 | 63% | 68% | Yes |
| Upper Gordon Road SurgeryCamberley, GU15 2HJ | 2.5 miles | 13 | 41% | 65% | Yes |
| Giffard Drive SurgeryFarnborough, GU14 8QB | 2.7 miles | 35 | 48% | 76% | Yes |
| Station Road SurgeryCamberley, GU16 7HG | 2.7 miles | 82 | 81% | 91% | Yes |
| Voyager Family HealthFarnborough, GU14 0NP | 2.9 miles | 47 | 60% | 76% | Yes |
| Jenner House SurgeryFarnborough, GU14 0HQ | 3.0 miles | 40 | 61% | 79% | Yes |
Camberley Health Centre is 2.0 miles away, scores 46 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is The Oakley Health Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), The Oakley Health Group was taking on new patients. You can register online through the NHS website or call the surgery on 01252 872333.
How do patients rate The Oakley Health Group?
In the 2026 NHS GP Patient Survey, 77% of patients at The Oakley Health Group said their overall experience was good. The England average is 77%. 37% found it easy to get through by phone (England 57%). Its GPScore is 26 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for The Oakley Health Group?
The Care Quality Commission, which inspects GP surgeries in England, rated The Oakley Health Group as Good at its last published inspection (report published 20 March 2017).
What are the opening times of The Oakley Health Group?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 12 April 2023. Bank holidays may differ.
How do I contact The Oakley Health Group?
Call 01252 872333 or visit its website, www.oakleyhealth.org. You can also book and order repeat prescriptions in the NHS App. The address is 51 Frogmore Road, Blackwater, Camberley, GU17 0DD.
Does The Oakley Health Group have a branch surgery?
Yes. The Oakley Health Group also runs Citizens Advice Hart (Royal Oak Close, Yateley, GU46 7UD) and Monteagle Surgery (Tesimond Drive, Yateley, GU46 6FE) and Yateley Medical Centre (Oaklands, Yateley, GU46 7LS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at The Oakley Health Group?
Around 29,791 patients are registered (January 2025). The surgery is part of Yateley PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.