GP surgery in North Norfolk
Ludham and Stalham Green Surgeries
Staithe Road, Ludham, Great Yarmouth, NR29 5AB
Scores 32 out of 100, below average for a GP surgery in England. 75% of patients say their experience is good and 63% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 30
- Easy to get through on the phone52
- Easy to contact online80
- Good experience of getting in touch33
- Did not wait too long for the appointment4
Quality of care 38
- Patients rate the surgery as good35
- Patients got what they needed22
- Doctors and nurses listen22
- Patients trust the staff12
- Inspection rating (Outstanding)98
- Health checks and screening done49
- Meets NHS clinical targets49
- Children vaccinated on time64
What patients say
102 patients answered the 2026 NHS survey about this surgery.
63%
find the phone easy
above the England average (57%)
75%
say their experience is good
below the England average (77%)
-9
change since last year
2025: 83% · 2026: 75%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 63% | 57% | 63% |
| Easy to contact via website | 71% | 58% | 63% |
| Easy to contact via NHS App | 50% | 54% | 57% |
| Reception staff helpful | 92% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 38% | 31% | 45% |
| Sees preferred clinician | 34% | 42% | 50% |
| What happened when they got in touch | |||
| Knew what would happen next | 88% | 84% | 87% |
| Next steps within 2 days | 78% | 93% | 86% |
| Good experience of contacting | 70% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 47% | 57% | 63% |
| Waiting time was about right | 46% | 69% | 69% |
| Remote appointment | 13% | 26% | 8% |
| The doctor or nurse | |||
| Good at listening | 83% | 87% | 92% |
| Treated with care and concern | 86% | 86% | 88% |
| Considered mental wellbeing | 71% | 75% | 80% |
| Had all the information needed | 93% | 92% | 93% |
| Confidence and trust | 87% | 93% | 95% |
| Involved in decisions | 94% | 92% | 97% |
| Needs were met | 86% | 90% | 97% |
| Overall | |||
| Overall experience good | 75% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 71% | 79% | 85% |
| Supported by local services | 60% | 70% | 71% |
| Discussed managing condition | 29% | 43% | 59% |
| Agreed a care plan | 22% | 46% | 51% |
Green means at least 2 points better than England, red at least 2 points worse. With about 102 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm 6:30pm to 7:30pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 1pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 3 July 2019. Bank holidays may differ.
- Address
- Staithe Road, Ludham, Great Yarmouth, NR29 5AB
- Phone
- 01692 678611
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Norfolk 4 PCN (a group of local surgeries that share services)
- NHS code
- D82028 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Stalham Green Surgery
- Yarmouth Road, Stalham, Norwich, NR12 9PS · 01692 580880
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 29 March 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 24.3% | 15.2% |
| Diabetes | 10.7% | 7.9% |
| Asthma | 8.1% | 6.6% |
| COPD | 2.8% | 1.9% |
| Coronary heart disease | 5.8% | 3.0% |
| Depression | 17.2% | 14.3% |
| Obesity | 18.6% | 13.9% |
| Smoking | 11.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 81% | 67% |
| Cervical screening, women 50-64 | 82% | 75% |
| Blood pressure controlled (hypertension, under 80) | 63% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 72% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 57% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Ludham and Stalham Green Surgeriesthis surgery | – | 32 | 63% | 75% | Yes |
| Fleggburgh SurgeryGreat Yarmouth, NR29 3AW | 4.2 miles | 98 | 94% | 96% | Yes |
| Stalham Staithe SurgeryNorwich, NR12 9BU | 4.3 miles | 48 | 61% | 69% | Yes |
| Acle Medical PartnershipNorwich, NR13 3RA | 4.8 miles | 36 | 56% | 75% | Yes |
| Hoveton & Wroxham Medical CentreNorwich, NR12 8DU | 4.8 miles | 87 | 79% | 87% | Yes |
| Blofield SurgeryNorwich, NR13 4PL | 6.0 miles | 76 | 71% | 88% | Yes |
| Coastal Villages PracticeGreat Yarmouth, NR29 3RW | 6.8 miles | 83 | 80% | 85% | Yes |
| Brundall Medical PartnershipNorwich, NR13 5RP | 7.2 miles | 97 | 87% | 90% | Yes |
| Coltishall Medical PracticeNorwich, NR12 7HA | 7.3 miles | 90 | 88% | 86% | Yes |
| Thorpewood Medical GroupNorwich, NR7 9QL | 9.3 miles | 21 | 39% | 72% | Yes |
Fleggburgh Surgery is 4.2 miles away, scores 98 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Ludham and Stalham Green Surgeries taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Ludham and Stalham Green Surgeries was taking on new patients. You can register online through the NHS website or call the surgery on 01692 678611.
How do patients rate Ludham and Stalham Green Surgeries?
In the 2026 NHS GP Patient Survey, 75% of patients at Ludham and Stalham Green Surgeries said their overall experience was good. The England average is 77%. 63% found it easy to get through by phone (England 57%). Its GPScore is 32 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Ludham and Stalham Green Surgeries?
The Care Quality Commission, which inspects GP surgeries in England, rated Ludham and Stalham Green Surgeries as Outstanding at its last published inspection (report published 29 March 2017).
What are the opening times of Ludham and Stalham Green Surgeries?
Reception is open Monday 8:30am to 6pm 6:30pm to 7:30pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 1pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 3 July 2019. Bank holidays may differ.
How do I contact Ludham and Stalham Green Surgeries?
Call 01692 678611. You can also book and order repeat prescriptions in the NHS App. The address is Staithe Road, Ludham, Great Yarmouth, NR29 5AB.
Does Ludham and Stalham Green Surgeries have a branch surgery?
Yes. Ludham and Stalham Green Surgeries also runs Stalham Green Surgery (Yarmouth Road, Stalham, Norwich, NR12 9PS). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Ludham and Stalham Green Surgeries?
Around 5,885 patients are registered (January 2025). The surgery is part of North Norfolk 4 PCN, a group of local surgeries that share staff and services, in the Norfolk and Suffolk NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.