GP surgery in New Forest
Lyndhurst Surgery
2 Church Lane, Lyndhurst, SO43 7EW
Scores 90 out of 100, excellent for a GP surgery in England. 92% of patients say their experience is good and 77% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 83
- Easy to get through on the phone77
- Easy to contact online83
- Good experience of getting in touch87
- Did not wait too long for the appointment67
Quality of care 93
- Patients rate the surgery as good91
- Patients got what they needed97
- Doctors and nurses listen94
- Patients trust the staff82
- Inspection rating (Good)50
- Health checks and screening done38
- Meets NHS clinical targets86
- Children vaccinated on time82
What patients say
119 patients answered the 2026 NHS survey about this surgery.
77%
find the phone easy
well above the England average (57%)
92%
say their experience is good
well above the England average (77%)
+12
change since last year
2025: 80% · 2026: 92%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 77% | 57% | 66% |
| Easy to contact via website | 73% | 58% | 55% |
| Easy to contact via NHS App | 70% | 54% | 52% |
| Reception staff helpful | 96% | 85% | 86% |
| Seeing the same person | |||
| Has a preferred clinician | 30% | 31% | 46% |
| Sees preferred clinician | 59% | 42% | 50% |
| What happened when they got in touch | |||
| Knew what would happen next | 96% | 84% | 88% |
| Next steps within 2 days | 97% | 93% | 95% |
| Good experience of contacting | 88% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 75% | 57% | 72% |
| Waiting time was about right | 77% | 69% | 85% |
| Remote appointment | 9% | 26% | 19% |
| The doctor or nurse | |||
| Good at listening | 96% | 87% | 86% |
| Treated with care and concern | 98% | 86% | 87% |
| Considered mental wellbeing | 82% | 75% | 75% |
| Had all the information needed | 98% | 92% | 91% |
| Confidence and trust | 97% | 93% | 95% |
| Involved in decisions | 99% | 92% | 95% |
| Needs were met | 99% | 90% | 91% |
| Overall | |||
| Overall experience good | 92% | 77% | 80% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 87% |
| Supported by local services | 75% | 70% | 81% |
| Discussed managing condition | 52% | 43% | 46% |
| Agreed a care plan | 37% | 46% | 50% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Opening times and contact
| Monday | 8:15am to 1pm 2pm to 6:30pm |
| Tuesday | 8:15am to 1pm 2pm to 6:30pm |
| Wednesday | 8:15am to 1pm 2pm to 6:30pm |
| Thursday | 8:15am to 1pm 2pm to 6:30pm |
| Friday | 8:15am to 1pm 2pm to 6:30pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 26 February 2019. Bank holidays may differ.
- Address
- 2 Church Lane, Lyndhurst, SO43 7EW
- Phone
- 023 8028 2689
- [email protected]
- Website
- www.lyndhurstsurgery.org.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- New Forest PCN (a group of local surgeries that share services)
- NHS code
- J82146 · NHS profile
Access and facilities
- Braille translation service
- Disabled toilet
- Induction loop
- Step-free access
- Wheelchair access
- Baby changing facility
- Parent and child parking
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 20 December 2016
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 19.1% | 15.2% |
| Diabetes | 5.9% | 7.9% |
| Asthma | 7.5% | 6.6% |
| COPD | 1.9% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 14.2% | 14.3% |
| Obesity | 8.7% | 13.9% |
| Smoking | 7.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 74% | 67% |
| Cervical screening, women 50-64 | 81% | 75% |
| Blood pressure controlled (hypertension, under 80) | 65% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 68% | 78% |
| Asthma: annual review | 60% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Lyndhurst Surgerythis surgery | – | 90 | 77% | 92% | Yes |
| New Forest Medical GroupBrockenhurst, SO42 7RY | 4.0 miles | 54 | 75% | 73% | Yes |
| New Horizons Medical PartnershipSouthampton, SO40 8WU | 4.1 miles | 12 | 33% | 60% | Yes |
| Testvale SurgerySouthampton, SO40 3PY | 5.0 miles | 22 | 49% | 69% | Yes |
| Brook House SurgerySouthampton, SO16 4NZ | 6.6 miles | 15 | 50% | 68% | Yes |
| Solent GP SurgerySouthampton, SO16 4XE | 6.7 miles | 17 | 40% | 71% | Yes |
| Forestside Medical PracticeSouthampton, SO45 4JA | 7.1 miles | 3 | 31% | 54% | Yes |
| The Shirley Health PartnershipSouthampton, SO15 3JD | 7.2 miles | 10 | 44% | 71% | Yes |
| Cheviot Road SurgerySouthampton, SO15 5RP | 7.2 miles | 71 | 69% | 90% | Yes |
| Victor Street SurgerySouthampton, SO15 5SY | 7.2 miles | – | – | – | – |
Common questions
Is Lyndhurst Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Lyndhurst Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 023 8028 2689.
How do patients rate Lyndhurst Surgery?
In the 2026 NHS GP Patient Survey, 92% of patients at Lyndhurst Surgery said their overall experience was good. The England average is 77%. 77% found it easy to get through by phone (England 57%). Its GPScore is 90 out of 100, grade A, which puts it in the top 20% of GP surgeries in England.
What is the inspection rating for Lyndhurst Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Lyndhurst Surgery as Good at its last published inspection (report published 20 December 2016).
What are the opening times of Lyndhurst Surgery?
Reception is open Monday 8:15am to 1pm 2pm to 6:30pm, Tuesday 8:15am to 1pm 2pm to 6:30pm, Wednesday 8:15am to 1pm 2pm to 6:30pm, Thursday 8:15am to 1pm 2pm to 6:30pm, Friday 8:15am to 1pm 2pm to 6:30pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 26 February 2019. Bank holidays may differ.
How do I contact Lyndhurst Surgery?
Call 023 8028 2689 or visit its website, www.lyndhurstsurgery.org.uk. You can also book and order repeat prescriptions in the NHS App. The address is 2 Church Lane, Lyndhurst, SO43 7EW.
How many patients are registered at Lyndhurst Surgery?
Around 5,658 patients are registered (January 2025). The surgery is part of New Forest PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.