GP surgery in Bodmin
Bosvena Health
Bell Lane, Bodmin, PL31 2JJ
Scores 10 out of 100, poor for a GP surgery in England. 63% of patients say their experience is good and 49% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 17
- Easy to get through on the phone26
- Easy to contact online32
- Good experience of getting in touch12
- Did not wait too long for the appointment26
Quality of care 6
- Patients rate the surgery as good10
- Patients got what they needed6
- Doctors and nurses listen14
- Patients trust the staff14
- Inspection rating (Good)50
- Health checks and screening done19
- Meets NHS clinical targets34
- Children vaccinated on time30
What patients say
100 patients answered the 2026 NHS survey about this surgery.
49%
find the phone easy
below the England average (57%)
63%
say their experience is good
well below the England average (77%)
-13
change since last year
2025: 76% · 2026: 63%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 49% | 57% | 43% |
| Easy to contact via website | 50% | 58% | 51% |
| Easy to contact via NHS App | 51% | 54% | 38% |
| Reception staff helpful | 76% | 85% | 87% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 18% |
| Sees preferred clinician | 17% | 42% | 30% |
| What happened when they got in touch | |||
| Knew what would happen next | 81% | 84% | 88% |
| Next steps within 2 days | 90% | 93% | 97% |
| Good experience of contacting | 59% | 73% | 70% |
| The appointment | |||
| Offered a choice of time or day | 46% | 57% | 53% |
| Waiting time was about right | 63% | 69% | 75% |
| Remote appointment | 21% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 80% | 87% | 82% |
| Treated with care and concern | 81% | 86% | 77% |
| Considered mental wellbeing | 79% | 75% | 62% |
| Had all the information needed | 95% | 92% | 93% |
| Confidence and trust | 88% | 93% | 92% |
| Involved in decisions | 87% | 92% | 92% |
| Needs were met | 81% | 90% | 92% |
| Overall | |||
| Overall experience good | 63% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 76% | 79% | 71% |
| Supported by local services | 65% | 70% | 82% |
| Discussed managing condition | 41% | 43% | 48% |
| Agreed a care plan | 42% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 100 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 31 July 2025. Bank holidays may differ.
- Address
- Bell Lane, Bodmin, PL31 2JJ
- Phone
- 01208 72488
- [email protected]
- Website
- www.bosvenahealth.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Three Harbours and Bosvena PCN (a group of local surgeries that share services)
- NHS code
- L82010 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Carnewater
- Dennison Road, Bodmin, PL31 2LB
- Polyphant House
- Polyphant House, Bowden-Derra Park, Polyphant, Launceston, PL15 7PU
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Off-site car parking nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.3% | 15.2% |
| Diabetes | 8.1% | 7.9% |
| Asthma | 8.5% | 6.6% |
| COPD | 2.3% | 1.9% |
| Coronary heart disease | 4.2% | 3.0% |
| Depression | 16.3% | 14.3% |
| Obesity | 13.9% | 13.9% |
| Smoking | 18.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 63% | 67% |
| Cervical screening, women 50-64 | 67% | 75% |
| Blood pressure controlled (hypertension, under 80) | 61% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 61% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Bosvena Healththis surgery | – | 10 | 49% | 63% | Yes |
| Lostwithiel SurgeryLostwithiel, PL22 0EF | 5.0 miles | 94 | 96% | 92% | Yes |
| Wadebridge & Camel Estuary PracticeWadebridge, PL27 7BS | 5.9 miles | 42 | 46% | 77% | Yes |
| Clays PracticeSt. Austell, PL26 8JF | 6.6 miles | 80 | 84% | 88% | Yes |
| Middleway SurgeryPar, PL24 2JL | 8.0 miles | 43 | 66% | 74% | Yes |
| St Austell Health GroupSt. Austell, PL25 3EF | 9.0 miles | 36 | 45% | 70% | Yes |
| Port Isaac SurgeryPort Isaac, PL29 3TR | 9.4 miles | 68 | 66% | 84% | Yes |
| Fowey River PracticeFowey, PL23 1DT | 10.0 miles | 69 | 68% | 82% | Yes |
| Petroc Group PracticeSt. Columb, TR9 6RS | 10.3 miles | 6 | 17% | 59% | Yes |
| Camelford Medical CentreCamelford, PL32 9YT | 10.7 miles | 19 | 29% | 70% | Yes |
Lostwithiel Surgery is 5.0 miles away, scores 94 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Bosvena Health taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Bosvena Health was taking on new patients. You can register online through the NHS website or call the surgery on 01208 72488.
How do patients rate Bosvena Health?
In the 2026 NHS GP Patient Survey, 63% of patients at Bosvena Health said their overall experience was good. The England average is 77%. 49% found it easy to get through by phone (England 57%). Its GPScore is 10 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Bosvena Health?
The Care Quality Commission, which inspects GP surgeries in England, rated Bosvena Health as Good at its last published inspection (report published 22 April 2022).
What are the opening times of Bosvena Health?
Reception is open Monday 8:30am to 1pm 2pm to 6pm, Tuesday 8:30am to 1pm 2pm to 6pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 31 July 2025. Bank holidays may differ.
How do I contact Bosvena Health?
Call 01208 72488 or visit its website, www.bosvenahealth.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Bell Lane, Bodmin, PL31 2JJ.
Does Bosvena Health have a branch surgery?
Yes. Bosvena Health also runs Carnewater (Dennison Road, Bodmin, PL31 2LB) and Polyphant House (Polyphant House, Bowden-Derra Park, Polyphant, Launceston, PL15 7PU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Bosvena Health?
Around 23,946 patients are registered (January 2025). The surgery is part of Three Harbours and Bosvena PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.