GP surgery in York
Unity Health
Kimberlow Hill Surgery, Kimberlow Rise, York, YO10 5LA
Scores 49 out of 100, average for a GP surgery in England. 74% of patients say their experience is good and 74% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2020. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 47
- Easy to get through on the phone72
- Easy to contact online10
- Good experience of getting in touch62
- Did not wait too long for the appointment20
Quality of care 51
- Patients rate the surgery as good32
- Patients got what they needed76
- Doctors and nurses listen73
- Patients trust the staff45
- Inspection rating (Good)50
- Health checks and screening done49
- Meets NHS clinical targets43
- Children vaccinated on time62
What patients say
184 patients answered the 2026 NHS survey about this surgery.
74%
find the phone easy
well above the England average (57%)
74%
say their experience is good
below the England average (77%)
+4
change since last year
2025: 70% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 74% | 57% | 71% |
| Easy to contact via website | 37% | 58% | 34% |
| Easy to contact via NHS App | 41% | 54% | 43% |
| Reception staff helpful | 85% | 85% | 78% |
| Seeing the same person | |||
| Has a preferred clinician | 19% | 31% | 20% |
| Sees preferred clinician | 38% | 42% | 39% |
| What happened when they got in touch | |||
| Knew what would happen next | 92% | 84% | 86% |
| Next steps within 2 days | 96% | 93% | 89% |
| Good experience of contacting | 79% | 73% | 72% |
| The appointment | |||
| Offered a choice of time or day | 63% | 57% | 70% |
| Waiting time was about right | 60% | 69% | 55% |
| Remote appointment | 18% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 92% | 87% | 78% |
| Treated with care and concern | 91% | 86% | 77% |
| Considered mental wellbeing | 75% | 75% | 73% |
| Had all the information needed | 89% | 92% | 86% |
| Confidence and trust | 93% | 93% | 94% |
| Involved in decisions | 97% | 92% | 92% |
| Needs were met | 95% | 90% | 91% |
| Overall | |||
| Overall experience good | 74% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 83% |
| Supported by local services | 71% | 70% | 62% |
| Discussed managing condition | 48% | 43% | 50% |
| Agreed a care plan | 38% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 184 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 8pm |
| Wednesday | 8am to 8pm |
| Thursday | 8am to 8pm |
| Friday | 8am to 6pm |
| Saturday | 9am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 8 November 2024. Bank holidays may differ.
- Address
- Kimberlow Hill Surgery, Kimberlow Rise, York, YO10 5LA
- Phone
- 01904 754900
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Unity Health PCN (a group of local surgeries that share services)
- NHS code
- B82047 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Wenlock Terrace
- 18 Wenlock Terrace, York, YO10 4DU
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 25 September 2020
This rating is 5 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 5.2% | 15.2% |
| Diabetes | 1.9% | 7.9% |
| Asthma | 3.9% | 6.6% |
| COPD | 0.6% | 1.9% |
| Coronary heart disease | 1.1% | 3.0% |
| Depression | 7.2% | 14.3% |
| Obesity | 4.9% | 13.9% |
| Smoking | 4.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 83% | 75% |
| Blood pressure controlled (hypertension, under 80) | 75% | 68% |
| Blood pressure checked in last 5 years (45+) | 91% | 87% |
| Diabetes: blood pressure on target | 77% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 57% | 57% |
| Diabetes: annual foot check | 87% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Unity Healththis surgery | – | 49 | 74% | 74% | Yes |
| Jorvik Gillygate PracticeYork, YO1 7NP | 2.0 miles | 71 | 59% | 92% | Yes |
| Dalton Terrace SurgeryYork, YO24 4DB | 2.7 miles | 78 | 79% | 89% | Yes |
| York Medical GroupYork, YO24 4HD | 3.7 miles | 26 | 35% | 74% | Yes |
| Elvington Medical PracticeYork, YO41 4DY | 3.7 miles | 77 | 66% | 86% | Yes |
| Staycity York (Nimbuscare)York, YO24 4LJ | 4.0 miles | – | – | – | No |
| Front Street SurgeryYork, YO24 3BZ | 4.0 miles | 87 | 81% | 93% | Yes |
| York GP Extended Access (Nimbuscare)York, YO24 4LJ | 4.0 miles | – | – | – | – |
| Priory Medical GroupYork, YO24 3WX | 4.0 miles | 17 | 31% | 70% | Yes |
| Escrick SurgeryYork, YO19 6LE | 4.9 miles | 91 | 96% | 91% | Yes |
Jorvik Gillygate Practice is 2.0 miles away, scores 71 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Unity Health taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Unity Health was taking on new patients. You can register online through the NHS website or call the surgery on 01904 754900.
How do patients rate Unity Health?
In the 2026 NHS GP Patient Survey, 74% of patients at Unity Health said their overall experience was good. The England average is 77%. 74% found it easy to get through by phone (England 57%). Its GPScore is 49 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Unity Health?
The Care Quality Commission, which inspects GP surgeries in England, rated Unity Health as Good at its last published inspection (report published 25 September 2020).
What are the opening times of Unity Health?
Reception is open Monday 8am to 8pm, Tuesday 8am to 8pm, Wednesday 8am to 8pm, Thursday 8am to 8pm, Friday 8am to 6pm, Saturday 9am to 1pm, Sunday closed. The surgery last confirmed these times on 8 November 2024. Bank holidays may differ.
How do I contact Unity Health?
Call 01904 754900. You can also book and order repeat prescriptions in the NHS App. The address is Kimberlow Hill Surgery, Kimberlow Rise, York, YO10 5LA.
Does Unity Health have a branch surgery?
Yes. Unity Health also runs Wenlock Terrace (18 Wenlock Terrace, York, YO10 4DU). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Unity Health?
Around 18,587 patients are registered (January 2025). The surgery is part of Unity Health PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.