GP surgery in Holgate
Dalton Terrace Surgery
Glentworth, Dalton Terrace, York, YO24 4DB
Scores 78 out of 100, good for a GP surgery in England. 89% of patients say their experience is good and 79% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Requires improvement in 2024. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 83
- Easy to get through on the phone81
- Easy to contact online54
- Good experience of getting in touch86
- Did not wait too long for the appointment74
Quality of care 68
- Patients rate the surgery as good85
- Patients got what they needed76
- Doctors and nurses listen69
- Patients trust the staff44
- Inspection rating (Requires improvement)2
- Health checks and screening done65
- Meets NHS clinical targets61
- Children vaccinated on time54
What patients say
116 patients answered the 2026 NHS survey about this surgery.
79%
find the phone easy
well above the England average (57%)
89%
say their experience is good
well above the England average (77%)
-3
change since last year
2025: 92% · 2026: 89%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 79% | 57% | 66% |
| Easy to contact via website | 60% | 58% | 41% |
| Easy to contact via NHS App | 61% | 54% | 41% |
| Reception staff helpful | 92% | 85% | 92% |
| Seeing the same person | |||
| Has a preferred clinician | 36% | 31% | 52% |
| Sees preferred clinician | 76% | 42% | 70% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 89% |
| Next steps within 2 days | 96% | 93% | 97% |
| Good experience of contacting | 88% | 73% | 83% |
| The appointment | |||
| Offered a choice of time or day | 77% | 57% | 68% |
| Waiting time was about right | 80% | 69% | 75% |
| Remote appointment | 10% | 26% | 12% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 95% |
| Treated with care and concern | 91% | 86% | 96% |
| Considered mental wellbeing | 84% | 75% | 90% |
| Had all the information needed | 99% | 92% | 96% |
| Confidence and trust | 93% | 93% | 98% |
| Involved in decisions | 95% | 92% | 100% |
| Needs were met | 95% | 90% | 96% |
| Overall | |||
| Overall experience good | 89% | 77% | 92% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 84% |
| Supported by local services | 80% | 70% | 80% |
| Discussed managing condition | 60% | 43% | 58% |
| Agreed a care plan | 47% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 116 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 October 2022. Bank holidays may differ.
- Address
- Glentworth, Dalton Terrace, York, YO24 4DB
- Phone
- 01904 658542
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- York City PCN (a group of local surgeries that share services)
- NHS code
- B82021 · NHS profile
Access and facilities
- Disabled parking
- Disabled toilet
- Step-free access
- Wheelchair access
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Requires improvement
overall, from the inspection published 4 January 2024
The five questions inspectors ask
| Is it safe? | Inadequate |
| Is it effective? | Requires improvement |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 16.7% | 15.2% |
| Diabetes | 5.0% | 7.9% |
| Asthma | 7.4% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 2.7% | 3.0% |
| Depression | 13.2% | 14.3% |
| Obesity | 19.4% | 13.9% |
| Smoking | 8.0% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 71% | 67% |
| Cervical screening, women 50-64 | 79% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 87% | 87% |
| Diabetes: blood pressure on target | 74% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 67% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Dalton Terrace Surgerythis surgery | – | 78 | 79% | 89% | Yes |
| Jorvik Gillygate PracticeYork, YO1 7NP | 0.9 miles | 71 | 59% | 92% | Yes |
| York Medical GroupYork, YO24 4HD | 1.0 miles | 26 | 35% | 74% | Yes |
| Front Street SurgeryYork, YO24 3BZ | 1.2 miles | 87 | 81% | 93% | Yes |
| Staycity York (Nimbuscare)York, YO24 4LJ | 1.3 miles | – | – | – | No |
| York GP Extended Access (Nimbuscare)York, YO24 4LJ | 1.3 miles | – | – | – | – |
| Priory Medical GroupYork, YO24 3WX | 1.3 miles | 17 | 31% | 70% | Yes |
| Unity HealthYork, YO10 5LA | 2.7 miles | 49 | 74% | 74% | Yes |
| The Old School Medical PracticeYork, YO23 3UA | 3.1 miles | 70 | 71% | 86% | Yes |
| Haxby Group PracticeYork, YO32 2LL | 4.7 miles | 25 | 33% | 68% | Yes |
Common questions
Is Dalton Terrace Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Dalton Terrace Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01904 658542.
How do patients rate Dalton Terrace Surgery?
In the 2026 NHS GP Patient Survey, 89% of patients at Dalton Terrace Surgery said their overall experience was good. The England average is 77%. 79% found it easy to get through by phone (England 57%). Its GPScore is 78 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Dalton Terrace Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Dalton Terrace Surgery as Requires improvement at its last published inspection (report published 4 January 2024).
What are the opening times of Dalton Terrace Surgery?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 October 2022. Bank holidays may differ.
How do I contact Dalton Terrace Surgery?
Call 01904 658542. You can also book and order repeat prescriptions in the NHS App. The address is Glentworth, Dalton Terrace, York, YO24 4DB.
How many patients are registered at Dalton Terrace Surgery?
Around 9,924 patients are registered (January 2025). The surgery is part of York City PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.