GP surgery in York
Priory Medical Group
Priory Medical Centre, Cornlands Road, Acomb, York, YO24 3WX
Scores 17 out of 100, poor for a GP surgery in England. 70% of patients say their experience is good and 31% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2018. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 10
- Easy to get through on the phone6
- Easy to contact online39
- Good experience of getting in touch18
- Did not wait too long for the appointment16
Quality of care 33
- Patients rate the surgery as good23
- Patients got what they needed44
- Doctors and nurses listen44
- Patients trust the staff46
- Inspection rating (Good)50
- Health checks and screening done29
- Meets NHS clinical targets89
- Children vaccinated on time51
What patients say
166 patients answered the 2026 NHS survey about this surgery.
31%
find the phone easy
well below the England average (57%)
70%
say their experience is good
below the England average (77%)
+11
change since last year
2025: 60% · 2026: 70%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 31% | 57% | 18% |
| Easy to contact via website | 54% | 58% | 50% |
| Easy to contact via NHS App | 49% | 54% | 33% |
| Reception staff helpful | 79% | 85% | 70% |
| Seeing the same person | |||
| Has a preferred clinician | 20% | 31% | 26% |
| Sees preferred clinician | 30% | 42% | 14% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 76% |
| Next steps within 2 days | 87% | 93% | 85% |
| Good experience of contacting | 63% | 73% | 42% |
| The appointment | |||
| Offered a choice of time or day | 41% | 57% | 31% |
| Waiting time was about right | 57% | 69% | 49% |
| Remote appointment | 42% | 26% | 45% |
| The doctor or nurse | |||
| Good at listening | 87% | 87% | 80% |
| Treated with care and concern | 83% | 86% | 79% |
| Considered mental wellbeing | 68% | 75% | 65% |
| Had all the information needed | 94% | 92% | 88% |
| Confidence and trust | 93% | 93% | 87% |
| Involved in decisions | 92% | 92% | 88% |
| Needs were met | 90% | 90% | 87% |
| Overall | |||
| Overall experience good | 70% | 77% | 59% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 74% |
| Supported by local services | 78% | 70% | 60% |
| Discussed managing condition | 40% | 43% | 39% |
| Agreed a care plan | 43% | 46% | 28% |
Green means at least 2 points better than England, red at least 2 points worse. With about 166 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 12:15pm 1pm to 8pm |
| Tuesday | 8am to 12:15pm 1pm to 8pm |
| Wednesday | 8am to 12:15pm 1pm to 8pm |
| Thursday | 8am to 12:15pm 1pm to 8pm |
| Friday | 8am to 12:15pm 1pm to 6:30pm |
| Saturday | 8am to noon |
| Sunday | Closed |
Confirmed by the surgery on 17 November 2025. Bank holidays may differ.
- Address
- Priory Medical Centre, Cornlands Road, Acomb, York, YO24 3WX
- Phone
- 01904 404100
- Website
- www.priorymedical.net
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Priory Medical Group York PCN (a group of local surgeries that share services)
- NHS code
- B82005 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Clementhorpe Surgery
- Clementhorpe Health Centre, Cherry Street, York, YO23 1AP
- Fulford Surgery
- Fulford Surgery, 2 Fulford Park, Fulford, York, YO10 4QE
- Heworth Green Surgery
- Heworth Green Surgery, Heworth Green, Heworth, York, YO31 7SX
- Lavender Grove Surgery
- Lavender Grove Surgery, Lavender Grove, Boroughbridge Road, York, YO26 5RX
- Park View Surgery
- 28 Millfield Avenue, Hull Road, York, YO10 3AB
- Rawcliffe Surgery
- Rawcliffe Surgery, Belcombe Way, Water Lane, York, YO30 6ND
- Tang Hall Lane Surgery
- 190 Tang Hall Lane, York, YO10 3RL
- Victoria Way Surgery
- 2 Victoria Way, Huntington, York, YO32 9GE
Access and facilities
- Braille translation service
- Disabled parking
- Disabled toilet
- Induction loop
- Signing service
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 2 November 2018
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.7% | 15.2% |
| Diabetes | 6.0% | 7.9% |
| Asthma | 6.7% | 6.6% |
| COPD | 1.5% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 17.0% | 14.3% |
| Obesity | 10.6% | 13.9% |
| Smoking | 13.8% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 81% | 87% |
| Diabetes: blood pressure on target | 68% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 54% | 57% |
| Diabetes: annual foot check | 74% | 78% |
| Asthma: annual review | 65% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Priory Medical Groupthis surgery | – | 17 | 31% | 70% | Yes |
| Front Street SurgeryYork, YO24 3BZ | 0.4 miles | 87 | 81% | 93% | Yes |
| Staycity York (Nimbuscare)York, YO24 4LJ | 0.5 miles | – | – | – | No |
| York GP Extended Access (Nimbuscare)York, YO24 4LJ | 0.5 miles | – | – | – | – |
| York Medical GroupYork, YO24 4HD | 0.6 miles | 26 | 35% | 74% | Yes |
| Dalton Terrace SurgeryYork, YO24 4DB | 1.3 miles | 78 | 79% | 89% | Yes |
| Jorvik Gillygate PracticeYork, YO1 7NP | 2.2 miles | 71 | 59% | 92% | Yes |
| The Old School Medical PracticeYork, YO23 3UA | 2.4 miles | 70 | 71% | 86% | Yes |
| Unity HealthYork, YO10 5LA | 4.0 miles | 49 | 74% | 74% | Yes |
| Haxby Group PracticeYork, YO32 2LL | 5.2 miles | 25 | 33% | 68% | Yes |
Front Street Surgery is 0.4 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Priory Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Priory Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01904 404100.
How do patients rate Priory Medical Group?
In the 2026 NHS GP Patient Survey, 70% of patients at Priory Medical Group said their overall experience was good. The England average is 77%. 31% found it easy to get through by phone (England 57%). Its GPScore is 17 out of 100, grade E, which puts it in the bottom 20% of GP surgeries in England.
What is the inspection rating for Priory Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated Priory Medical Group as Good at its last published inspection (report published 2 November 2018).
What are the opening times of Priory Medical Group?
Reception is open Monday 8am to 12:15pm 1pm to 8pm, Tuesday 8am to 12:15pm 1pm to 8pm, Wednesday 8am to 12:15pm 1pm to 8pm, Thursday 8am to 12:15pm 1pm to 8pm, Friday 8am to 12:15pm 1pm to 6:30pm, Saturday 8am to noon, Sunday closed. The surgery last confirmed these times on 17 November 2025. Bank holidays may differ.
How do I contact Priory Medical Group?
Call 01904 404100 or visit its website, www.priorymedical.net. You can also book and order repeat prescriptions in the NHS App. The address is Priory Medical Centre, Cornlands Road, Acomb, York, YO24 3WX.
Does Priory Medical Group have a branch surgery?
Yes. Priory Medical Group also runs Clementhorpe Surgery (Clementhorpe Health Centre, Cherry Street, York, YO23 1AP) and Fulford Surgery (Fulford Surgery, 2 Fulford Park, Fulford, York, YO10 4QE) and Heworth Green Surgery (Heworth Green Surgery, Heworth Green, Heworth, York, YO31 7SX) and Lavender Grove Surgery (Lavender Grove Surgery, Lavender Grove, Boroughbridge Road, York, YO26 5RX) and Park View Surgery (28 Millfield Avenue, Hull Road, York, YO10 3AB) and Rawcliffe Surgery (Rawcliffe Surgery, Belcombe Way, Water Lane, York, YO30 6ND) and Tang Hall Lane Surgery (190 Tang Hall Lane, York, YO10 3RL) and Victoria Way Surgery (2 Victoria Way, Huntington, York, YO32 9GE). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Priory Medical Group?
Around 58,481 patients are registered (January 2025). The surgery is part of Priory Medical Group York PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.