GP surgery in Holgate
York Medical Group
199 Acomb Road, York, YO24 4HD
Scores 26 out of 100, below average for a GP surgery in England. 74% of patients say their experience is good and 35% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 14
- Easy to get through on the phone9
- Easy to contact online67
- Good experience of getting in touch20
- Did not wait too long for the appointment12
Quality of care 49
- Patients rate the surgery as good32
- Patients got what they needed56
- Doctors and nurses listen81
- Patients trust the staff63
- Inspection rating (Good)50
- Health checks and screening done10
- Meets NHS clinical targets76
- Children vaccinated on time84
What patients say
175 patients answered the 2026 NHS survey about this surgery.
35%
find the phone easy
well below the England average (57%)
74%
say their experience is good
below the England average (77%)
+7
change since last year
2025: 67% · 2026: 74%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 35% | 57% | 36% |
| Easy to contact via website | 65% | 58% | 63% |
| Easy to contact via NHS App | 40% | 54% | 29% |
| Reception staff helpful | 87% | 85% | 75% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 13% |
| Sees preferred clinician | 32% | 42% | 29% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 79% |
| Next steps within 2 days | 74% | 93% | 87% |
| Good experience of contacting | 64% | 73% | 60% |
| The appointment | |||
| Offered a choice of time or day | 36% | 57% | 35% |
| Waiting time was about right | 55% | 69% | 61% |
| Remote appointment | 21% | 26% | 23% |
| The doctor or nurse | |||
| Good at listening | 93% | 87% | 88% |
| Treated with care and concern | 85% | 86% | 87% |
| Considered mental wellbeing | 69% | 75% | 70% |
| Had all the information needed | 96% | 92% | 90% |
| Confidence and trust | 95% | 93% | 93% |
| Involved in decisions | 93% | 92% | 88% |
| Needs were met | 92% | 90% | 84% |
| Overall | |||
| Overall experience good | 74% | 77% | 67% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 73% |
| Supported by local services | 69% | 70% | 66% |
| Discussed managing condition | 52% | 43% | 43% |
| Agreed a care plan | 46% | 46% | 38% |
Green means at least 2 points better than England, red at least 2 points worse. With about 175 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 21 October 2022. Bank holidays may differ.
- Address
- 199 Acomb Road, York, YO24 4HD
- Phone
- 01904 439100
- Website
- www.yorkmedicalgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- York Medical Group PCN (a group of local surgeries that share services)
- NHS code
- B82083 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Campus Medical Practice
- St John's College, Lord Mayor's Walk, York, YO31 7EX
- Clifton Medical Practice
- Clifton Health Centre, Water Lane, York, YO30 6PS
- Monkgate Medical Practice
- 35 Monkgate, York, YO31 7PB
- Now Tower Court Surgery (York Medical Group)
- Tower Court Health Centre, Oakdale Road, Clifton Moor, York, YO30 4RZ
- Skelton (Formerly B82003001)
- The Surgery, Sy Giles Road, Skelton, York, YO30 1XX
- The Surgery
- 32 Clifton, York, YO30 6AE
- Woodthorpe
- 40 Moorcroft Road, Woodthorpe, York, YO24 2RQ
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Off-site car parking nearby
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 14 January 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 13.3% | 15.2% |
| Diabetes | 5.6% | 7.9% |
| Asthma | 6.6% | 6.6% |
| COPD | 1.8% | 1.9% |
| Coronary heart disease | 2.6% | 3.0% |
| Depression | 12.5% | 14.3% |
| Obesity | 12.1% | 13.9% |
| Smoking | 13.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 65% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 62% | 68% |
| Blood pressure checked in last 5 years (45+) | 79% | 87% |
| Diabetes: blood pressure on target | 66% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 70% | 78% |
| Asthma: annual review | 48% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| York Medical Groupthis surgery | – | 26 | 35% | 74% | Yes |
| Staycity York (Nimbuscare)York, YO24 4LJ | 0.3 miles | – | – | – | No |
| York GP Extended Access (Nimbuscare)York, YO24 4LJ | 0.3 miles | – | – | – | – |
| Front Street SurgeryYork, YO24 3BZ | 0.3 miles | 87 | 81% | 93% | Yes |
| Priory Medical GroupYork, YO24 3WX | 0.6 miles | 17 | 31% | 70% | Yes |
| Dalton Terrace SurgeryYork, YO24 4DB | 1.0 miles | 78 | 79% | 89% | Yes |
| Jorvik Gillygate PracticeYork, YO1 7NP | 1.7 miles | 71 | 59% | 92% | Yes |
| The Old School Medical PracticeYork, YO23 3UA | 2.9 miles | 70 | 71% | 86% | Yes |
| Unity HealthYork, YO10 5LA | 3.7 miles | 49 | 74% | 74% | Yes |
| Haxby Group PracticeYork, YO32 2LL | 4.6 miles | 25 | 33% | 68% | Yes |
Front Street Surgery is 0.3 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is York Medical Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), York Medical Group was taking on new patients. You can register online through the NHS website or call the surgery on 01904 439100.
How do patients rate York Medical Group?
In the 2026 NHS GP Patient Survey, 74% of patients at York Medical Group said their overall experience was good. The England average is 77%. 35% found it easy to get through by phone (England 57%). Its GPScore is 26 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for York Medical Group?
The Care Quality Commission, which inspects GP surgeries in England, rated York Medical Group as Good at its last published inspection (report published 14 January 2016).
What are the opening times of York Medical Group?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 21 October 2022. Bank holidays may differ.
How do I contact York Medical Group?
Call 01904 439100 or visit its website, www.yorkmedicalgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is 199 Acomb Road, York, YO24 4HD.
Does York Medical Group have a branch surgery?
Yes. York Medical Group also runs Campus Medical Practice (St John's College, Lord Mayor's Walk, York, YO31 7EX) and Clifton Medical Practice (Clifton Health Centre, Water Lane, York, YO30 6PS) and Monkgate Medical Practice (35 Monkgate, York, YO31 7PB) and Now Tower Court Surgery (York Medical Group) (Tower Court Health Centre, Oakdale Road, Clifton Moor, York, YO30 4RZ) and Skelton (Formerly B82003001) (The Surgery, Sy Giles Road, Skelton, York, YO30 1XX) and The Surgery (32 Clifton, York, YO30 6AE) and Woodthorpe (40 Moorcroft Road, Woodthorpe, York, YO24 2RQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at York Medical Group?
Around 44,877 patients are registered (January 2025). The surgery is part of York Medical Group PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.