GP surgery in York
Jorvik Gillygate Practice
Woolpack House, The Stonebow, York, YO1 7NP
Scores 71 out of 100, good for a GP surgery in England. 92% of patients say their experience is good and 59% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2026. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 62
- Easy to get through on the phone44
- Easy to contact online14
- Good experience of getting in touch65
- Did not wait too long for the appointment87
Quality of care 79
- Patients rate the surgery as good92
- Patients got what they needed31
- Doctors and nurses listen95
- Patients trust the staff96
- Inspection rating (Good)50
- Health checks and screening done30
- Meets NHS clinical targets68
- Children vaccinated on time55
What patients say
121 patients answered the 2026 NHS survey about this surgery.
59%
find the phone easy
about the England average (57%)
92%
say their experience is good
well above the England average (77%)
+16
change since last year
2025: 76% · 2026: 92%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 59% | 57% | 58% |
| Easy to contact via website | 40% | 58% | 40% |
| Easy to contact via NHS App | 38% | 54% | 60% |
| Reception staff helpful | 92% | 85% | 91% |
| Seeing the same person | |||
| Has a preferred clinician | 17% | 31% | 26% |
| Sees preferred clinician | 30% | 42% | 61% |
| What happened when they got in touch | |||
| Knew what would happen next | 90% | 84% | 83% |
| Next steps within 2 days | 91% | 93% | 95% |
| Good experience of contacting | 80% | 73% | 78% |
| The appointment | |||
| Offered a choice of time or day | 66% | 57% | 61% |
| Waiting time was about right | 85% | 69% | 81% |
| Remote appointment | 15% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 97% | 87% | 85% |
| Treated with care and concern | 91% | 86% | 88% |
| Considered mental wellbeing | 85% | 75% | 81% |
| Had all the information needed | 97% | 92% | 91% |
| Confidence and trust | 99% | 93% | 92% |
| Involved in decisions | 99% | 92% | 93% |
| Needs were met | 88% | 90% | 86% |
| Overall | |||
| Overall experience good | 92% | 77% | 76% |
| Living with a long-term condition | |||
| Confident managing conditions | 90% | 79% | 92% |
| Supported by local services | 82% | 70% | 70% |
| Discussed managing condition | 57% | 43% | 43% |
| Agreed a care plan | 54% | 46% | 46% |
Green means at least 2 points better than England, red at least 2 points worse. With about 121 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 8pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | 8:45am to 1pm |
| Sunday | Closed |
Confirmed by the surgery on 15 December 2023. Bank holidays may differ.
- Address
- Woolpack House, The Stonebow, York, YO1 7NP
- Phone
- 01904 405487
- Website
- www.jorvikgillygatepractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- York City PCN (a group of local surgeries that share services)
- NHS code
- B82098 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- East Parade Medical Practice
- 89 East Parade, York, YO31 7YD
- South Bank Medical Centre
- 175 Bishopthorpe Road, Bishopthorpe, York, YO23 1PD
Access and facilities
- Accessible toilets
- Baby-changing facilities
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Enhanced lighting
- Free NHS WiFi
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- High-back waiting room chairs
- Lift
- Off-site car parking nearby
- Sign language interpreter available online
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 12.8% | 15.2% |
| Diabetes | 4.8% | 7.9% |
| Asthma | 6.4% | 6.6% |
| COPD | 1.3% | 1.9% |
| Coronary heart disease | 2.4% | 3.0% |
| Depression | 14.2% | 14.3% |
| Obesity | 12.0% | 13.9% |
| Smoking | 10.6% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 66% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 64% | 68% |
| Blood pressure checked in last 5 years (45+) | 83% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 59% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Jorvik Gillygate Practicethis surgery | – | 71 | 59% | 92% | Yes |
| Dalton Terrace SurgeryYork, YO24 4DB | 0.9 miles | 78 | 79% | 89% | Yes |
| York Medical GroupYork, YO24 4HD | 1.7 miles | 26 | 35% | 74% | Yes |
| Staycity York (Nimbuscare)York, YO24 4LJ | 2.0 miles | – | – | – | No |
| York GP Extended Access (Nimbuscare)York, YO24 4LJ | 2.0 miles | – | – | – | – |
| Front Street SurgeryYork, YO24 3BZ | 2.0 miles | 87 | 81% | 93% | Yes |
| Unity HealthYork, YO10 5LA | 2.0 miles | 49 | 74% | 74% | Yes |
| Priory Medical GroupYork, YO24 3WX | 2.2 miles | 17 | 31% | 70% | Yes |
| The Old School Medical PracticeYork, YO23 3UA | 4.0 miles | 70 | 71% | 86% | Yes |
| Haxby Group PracticeYork, YO32 2LL | 4.2 miles | 25 | 33% | 68% | Yes |
Front Street Surgery is 2.0 miles away, scores 87 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Jorvik Gillygate Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Jorvik Gillygate Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01904 405487.
How do patients rate Jorvik Gillygate Practice?
In the 2026 NHS GP Patient Survey, 92% of patients at Jorvik Gillygate Practice said their overall experience was good. The England average is 77%. 59% found it easy to get through by phone (England 57%). Its GPScore is 71 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Jorvik Gillygate Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Jorvik Gillygate Practice as Good at its last published inspection (report published 5 May 2026).
What are the opening times of Jorvik Gillygate Practice?
Reception is open Monday 8am to 8pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday 8:45am to 1pm, Sunday closed. The surgery last confirmed these times on 15 December 2023. Bank holidays may differ.
How do I contact Jorvik Gillygate Practice?
Call 01904 405487 or visit its website, www.jorvikgillygatepractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Woolpack House, The Stonebow, York, YO1 7NP.
Does Jorvik Gillygate Practice have a branch surgery?
Yes. Jorvik Gillygate Practice also runs East Parade Medical Practice (89 East Parade, York, YO31 7YD) and South Bank Medical Centre (175 Bishopthorpe Road, Bishopthorpe, York, YO23 1PD). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Jorvik Gillygate Practice?
Around 26,661 patients are registered (January 2025). The surgery is part of York City PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.