GP surgery in Whitby
Whitby Group Practice
Spring Vale Medical Centre, Rievaulx Road, Whitby, YO21 1SD
Scores 43 out of 100, average for a GP surgery in England. 82% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2017. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 28
- Easy to get through on the phone69
- Easy to contact online39
- Good experience of getting in touch20
- Did not wait too long for the appointment7
Quality of care 63
- Patients rate the surgery as good60
- Patients got what they needed67
- Doctors and nurses listen70
- Patients trust the staff72
- Inspection rating (Good)50
- Health checks and screening done25
- Meets NHS clinical targets59
- Children vaccinated on time51
What patients say
119 patients answered the 2026 NHS survey about this surgery.
72%
find the phone easy
well above the England average (57%)
82%
say their experience is good
above the England average (77%)
-1
change since last year
2025: 83% · 2026: 82%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 72% | 57% | 74% |
| Easy to contact via website | 53% | 58% | 61% |
| Easy to contact via NHS App | 73% | 54% | 63% |
| Reception staff helpful | 92% | 85% | 90% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 44% |
| Sees preferred clinician | 61% | 42% | 56% |
| What happened when they got in touch | |||
| Knew what would happen next | 89% | 84% | 88% |
| Next steps within 2 days | 94% | 93% | 94% |
| Good experience of contacting | 64% | 73% | 80% |
| The appointment | |||
| Offered a choice of time or day | 68% | 57% | 69% |
| Waiting time was about right | 50% | 69% | 72% |
| Remote appointment | 12% | 26% | 18% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 88% |
| Treated with care and concern | 92% | 86% | 87% |
| Considered mental wellbeing | 83% | 75% | 86% |
| Had all the information needed | 97% | 92% | 96% |
| Confidence and trust | 96% | 93% | 91% |
| Involved in decisions | 97% | 92% | 90% |
| Needs were met | 93% | 90% | 90% |
| Overall | |||
| Overall experience good | 82% | 77% | 83% |
| Living with a long-term condition | |||
| Confident managing conditions | 85% | 79% | 92% |
| Supported by local services | 87% | 70% | 80% |
| Discussed managing condition | 61% | 43% | 35% |
| Agreed a care plan | 27% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 119 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 6pm |
| Tuesday | 8am to 6pm |
| Wednesday | 8am to 6pm |
| Thursday | 8am to 6pm |
| Friday | 8am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 16 March 2023. Bank holidays may differ.
- Address
- Spring Vale Medical Centre, Rievaulx Road, Whitby, YO21 1SD
- Phone
- 01947 820888
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Whitby Coast & Moors PCN (a group of local surgeries that share services)
- NHS code
- B82017 · NHS profile
Branch surgery
Run by this practice from another building. Patients register with the practice, not the branch.
- Robin Hoods Bay
- The Surgery, Station Road, Robin Hoods Bay, Whitby, YO22 4RA
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in large print
- Free NHS WiFi
- Free on-site car parking
- Hearing loop or induction loop: helps to improve sound for hearing aid users
- Sign language interpreter available online
- Step-free access at entrances and exits
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 28 June 2017
This rating is 9 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 23.0% | 15.2% |
| Diabetes | 8.8% | 7.9% |
| Asthma | 8.4% | 6.6% |
| COPD | 3.3% | 1.9% |
| Coronary heart disease | 5.1% | 3.0% |
| Depression | 14.6% | 14.3% |
| Obesity | 17.3% | 13.9% |
| Smoking | 14.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 70% | 67% |
| Cervical screening, women 50-64 | 73% | 75% |
| Blood pressure controlled (hypertension, under 80) | 68% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 75% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 65% | 57% |
| Diabetes: annual foot check | 80% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Whitby Group Practicethis surgery | – | 43 | 72% | 82% | Yes |
| Sleights and Sandsend Medical PracticeWhitby, YO22 5DP | 2.8 miles | 68 | 67% | 84% | Yes |
| Staithes SurgerySaltburn-by-the-Sea, TS13 5AY | 8.3 miles | 90 | 91% | 93% | Yes |
| Esk Valley Medical PracticeWhitby, YO21 2PA | 11.5 miles | 96 | 92% | 96% | Yes |
| Woodside SurgerySaltburn-by-the-Sea, TS13 4HW | 11.6 miles | 38 | 69% | 77% | Yes |
| Brotton SurgerySaltburn-by-the-Sea, TS12 2FF | 13.7 miles | 79 | 83% | 87% | Yes |
| Scarborough Medical GroupScarborough, YO12 6UA | 15.0 miles | 56 | 56% | 88% | Yes |
| Hackness Road SurgeryScarborough, YO12 5SD | 15.0 miles | 77 | 81% | 87% | Yes |
| Hillside PracticeSaltburn by the Sea, TS12 2TG | 15.3 miles | 20 | 38% | 73% | Yes |
| Huntcliff SurgerySaltburn-by-the-Sea, TS12 1BJ | 15.6 miles | 77 | 68% | 91% | Yes |
Sleights and Sandsend Medical Practice is 2.8 miles away, scores 68 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Whitby Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Whitby Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01947 820888.
How do patients rate Whitby Group Practice?
In the 2026 NHS GP Patient Survey, 82% of patients at Whitby Group Practice said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 43 out of 100, grade C, which puts it in the middle 20% of GP surgeries in England.
What is the inspection rating for Whitby Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Whitby Group Practice as Good at its last published inspection (report published 28 June 2017).
What are the opening times of Whitby Group Practice?
Reception is open Monday 8am to 6pm, Tuesday 8am to 6pm, Wednesday 8am to 6pm, Thursday 8am to 6pm, Friday 8am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 16 March 2023. Bank holidays may differ.
How do I contact Whitby Group Practice?
Call 01947 820888. You can also book and order repeat prescriptions in the NHS App. The address is Spring Vale Medical Centre, Rievaulx Road, Whitby, YO21 1SD.
Does Whitby Group Practice have a branch surgery?
Yes. Whitby Group Practice also runs Robin Hoods Bay (The Surgery, Station Road, Robin Hoods Bay, Whitby, YO22 4RA). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Whitby Group Practice?
Around 13,496 patients are registered (January 2025). The surgery is part of Whitby Coast & Moors PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.