GP surgery in Isle of Wight
Wight Primary Partnerships Ltd
Brookside Health Centre, Queens Road, Freshwater, PO40 9DT
Scores 75 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 72% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2023. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 82
- Easy to get through on the phone68
- Easy to contact online92
- Good experience of getting in touch80
- Did not wait too long for the appointment74
Quality of care 64
- Patients rate the surgery as good67
- Patients got what they needed72
- Doctors and nurses listen65
- Patients trust the staff40
- Inspection rating (Good)50
- Health checks and screening done38
- Meets NHS clinical targets52
- Children vaccinated on time57
What patients say
109 patients answered the 2026 NHS survey about this surgery.
71%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
-1
change since last year
2025: 85% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 71% | 57% | 66% |
| Easy to contact via website | 79% | 58% | 69% |
| Easy to contact via NHS App | 68% | 54% | 56% |
| Reception staff helpful | 94% | 85% | 88% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 29% |
| Sees preferred clinician | 33% | 42% | 36% |
| What happened when they got in touch | |||
| Knew what would happen next | 95% | 84% | 90% |
| Next steps within 2 days | 99% | 93% | 98% |
| Good experience of contacting | 85% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 62% | 57% | 60% |
| Waiting time was about right | 80% | 69% | 78% |
| Remote appointment | 38% | 26% | 29% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 87% |
| Treated with care and concern | 89% | 86% | 85% |
| Considered mental wellbeing | 76% | 75% | 69% |
| Had all the information needed | 91% | 92% | 89% |
| Confidence and trust | 92% | 93% | 88% |
| Involved in decisions | 97% | 92% | 91% |
| Needs were met | 94% | 90% | 88% |
| Overall | |||
| Overall experience good | 84% | 77% | 85% |
| Living with a long-term condition | |||
| Confident managing conditions | 87% | 79% | 86% |
| Supported by local services | 82% | 70% | 81% |
| Discussed managing condition | 39% | 43% | 38% |
| Agreed a care plan | 58% | 46% | 37% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 6pm |
| Tuesday | 8:30am to 6pm |
| Wednesday | 8:30am to 6pm |
| Thursday | 8:30am to 6pm |
| Friday | 8:30am to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 13 May 2023. Bank holidays may differ.
- Address
- Brookside Health Centre, Queens Road, Freshwater, PO40 9DT
- Phone
- 01983 758998
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- Central & West (Iw) PCN (a group of local surgeries that share services)
- NHS code
- J84019 · NHS profile
Access and facilities
- Disabled toilet
- Step-free access
- Wheelchair access
- Baby changing facility
- Baby changing facility
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Requires improvement |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Outstanding |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 23.3% | 15.2% |
| Diabetes | 9.5% | 7.9% |
| Asthma | 9.3% | 6.6% |
| COPD | 2.6% | 1.9% |
| Coronary heart disease | 4.8% | 3.0% |
| Depression | 10.1% | 14.3% |
| Obesity | 13.1% | 13.9% |
| Smoking | 13.2% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 68% | 67% |
| Cervical screening, women 50-64 | 70% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 71% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 58% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 64% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Wight Primary Partnerships Ltdthis surgery | – | 75 | 72% | 84% | Yes |
| Chawton House SurgeryLymington, SO41 9ND | 5.3 miles | 85 | 77% | 85% | Yes |
| Wistaria & Milford SurgeriesLymington, SO41 9GJ | 5.5 miles | 52 | 55% | 86% | Yes |
| South Wight Medical PracticeNewport, PO30 4BB | 6.3 miles | 42 | 72% | 74% | Yes |
| Coastal Medical PartnershipNew Milton, BH25 5JP | 7.8 miles | 60 | 55% | 87% | Yes |
| Highcliffe Medical CentreChristchurch, BH23 5ET | 8.8 miles | 43 | 30% | 80% | Yes |
| Newport Health CentreNewport, PO30 1NR | 9.3 miles | 15 | 47% | 68% | Yes |
| New Forest Medical GroupBrockenhurst, SO42 7RY | 9.5 miles | 54 | 75% | 73% | Yes |
| Cowes Medical CentreCowes, PO31 7ER | 10.9 miles | 13 | 22% | 61% | Yes |
| Christchurch Medical PracticeChristchurch, BH23 3AF | 11.0 miles | 30 | 38% | 78% | Yes |
Chawton House Surgery is 5.3 miles away, scores 85 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Wight Primary Partnerships Ltd taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Wight Primary Partnerships Ltd was taking on new patients. You can register online through the NHS website or call the surgery on 01983 758998.
How do patients rate Wight Primary Partnerships Ltd?
In the 2026 NHS GP Patient Survey, 84% of patients at Wight Primary Partnerships Ltd said their overall experience was good. The England average is 77%. 72% found it easy to get through by phone (England 57%). Its GPScore is 75 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Wight Primary Partnerships Ltd?
The Care Quality Commission, which inspects GP surgeries in England, rated Wight Primary Partnerships Ltd as Good at its last published inspection (report published 25 October 2023).
What are the opening times of Wight Primary Partnerships Ltd?
Reception is open Monday 8:30am to 6pm, Tuesday 8:30am to 6pm, Wednesday 8:30am to 6pm, Thursday 8:30am to 6pm, Friday 8:30am to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 13 May 2023. Bank holidays may differ.
How do I contact Wight Primary Partnerships Ltd?
Call 01983 758998. You can also book and order repeat prescriptions in the NHS App. The address is Brookside Health Centre, Queens Road, Freshwater, PO40 9DT.
How many patients are registered at Wight Primary Partnerships Ltd?
Around 11,083 patients are registered (January 2025). The surgery is part of Central & West (Iw) PCN, a group of local surgeries that share staff and services, in the Hampshire and Isle of Wight NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.