GP surgery in Cornwall
Port Isaac Surgery
Hillson Close, Port Issac, Port Isaac, PL29 3TR
Scores 68 out of 100, good for a GP surgery in England. 84% of patients say their experience is good and 66% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2022. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 67
- Easy to get through on the phone58
- Easy to contact online78
- Good experience of getting in touch65
- Did not wait too long for the appointment65
Quality of care 66
- Patients rate the surgery as good66
- Patients got what they needed82
- Doctors and nurses listen58
- Patients trust the staff70
- Inspection rating (Good)50
- Health checks and screening done31
- Meets NHS clinical targets53
- Children vaccinated on time37
What patients say
109 patients answered the 2026 NHS survey about this surgery.
66%
find the phone easy
well above the England average (57%)
84%
say their experience is good
above the England average (77%)
-2
change since last year
2025: 86% · 2026: 84%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 66% | 57% | 65% |
| Easy to contact via website | 70% | 58% | 73% |
| Easy to contact via NHS App | 59% | 54% | 44% |
| Reception staff helpful | 89% | 85% | 85% |
| Seeing the same person | |||
| Has a preferred clinician | 34% | 31% | 37% |
| Sees preferred clinician | 60% | 42% | 43% |
| What happened when they got in touch | |||
| Knew what would happen next | 91% | 84% | 88% |
| Next steps within 2 days | 94% | 93% | 94% |
| Good experience of contacting | 80% | 73% | 77% |
| The appointment | |||
| Offered a choice of time or day | 49% | 57% | 54% |
| Waiting time was about right | 76% | 69% | 78% |
| Remote appointment | 33% | 26% | 28% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 93% |
| Treated with care and concern | 93% | 86% | 94% |
| Considered mental wellbeing | 73% | 75% | 75% |
| Had all the information needed | 94% | 92% | 92% |
| Confidence and trust | 96% | 93% | 95% |
| Involved in decisions | 96% | 92% | 94% |
| Needs were met | 96% | 90% | 94% |
| Overall | |||
| Overall experience good | 84% | 77% | 86% |
| Living with a long-term condition | |||
| Confident managing conditions | 86% | 79% | 79% |
| Supported by local services | 72% | 70% | 65% |
| Discussed managing condition | 34% | 43% | 45% |
| Agreed a care plan | 39% | 46% | 56% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8:30am to 1pm 2pm to 6pm |
| Tuesday | 8:30am to 1pm 2pm to 6pm |
| Wednesday | 8:30am to 1pm 2pm to 6pm |
| Thursday | 8:30am to 1pm 2pm to 6pm |
| Friday | 8:30am to 1pm 2pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 3 October 2025. Bank holidays may differ.
- Address
- Hillson Close, Port Issac, Port Isaac, PL29 3TR
- Phone
- 01208 880222
- [email protected]
- Website
- portisaacpractice.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- North Cornwall Coast PCN (a group of local surgeries that share services)
- NHS code
- L82003 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Blisland Village Hall
- The Glebe, (Surgery Behind Post Office), Blisland, Bodmin, PL30 4JE
- Bridge Medical Centre
- Harbour Road, Wadebridge, PL27 7AH
- Delabole Surgery
- 2 Pengelly, Delabole, PL33 9AW
- Polzeath
- The Surgery, Tregawn, Polzeath, PL27 6TJ
- St Kew Highway
- St. Kew Highway, Bodmin, PL30 3ED
- St Teath
- The Surgery, The Stables, St Teath, PL30 3JF
Access and facilities
- Disabled parking
- Disabled toilet
- Induction loop
- Step-free access
- Text relay
- Wheelchair access
- Baby changing facility
- Baby changing facility
- Car parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Requires improvement |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 20.3% | 15.2% |
| Diabetes | 6.8% | 7.9% |
| Asthma | 8.0% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 4.7% | 3.0% |
| Depression | 15.3% | 14.3% |
| Obesity | 11.2% | 13.9% |
| Smoking | 10.1% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 73% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 73% | 68% |
| Blood pressure checked in last 5 years (45+) | 88% | 87% |
| Diabetes: blood pressure on target | 80% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 51% | 57% |
| Diabetes: annual foot check | 64% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Port Isaac Surgerythis surgery | – | 68 | 66% | 84% | Yes |
| Wadebridge & Camel Estuary PracticeWadebridge, PL27 7BS | 5.2 miles | 42 | 46% | 77% | Yes |
| Camelford Medical CentreCamelford, PL32 9YT | 6.9 miles | 19 | 29% | 70% | Yes |
| Bottreaux SurgeryBoscastle, PL35 0BG | 8.7 miles | 71 | 68% | 88% | Yes |
| Bosvena HealthBodmin, PL31 2JJ | 9.4 miles | 10 | 49% | 63% | Yes |
| Petroc Group PracticeSt. Columb, TR9 6RS | 12.3 miles | 6 | 17% | 59% | Yes |
| Clays PracticeSt. Austell, PL26 8JF | 12.5 miles | 80 | 84% | 88% | Yes |
| Lostwithiel SurgeryLostwithiel, PL22 0EF | 14.3 miles | 94 | 96% | 92% | Yes |
| Narrowcliff SurgeryNewquay, TR7 2QF | 16.0 miles | 82 | 62% | 94% | Yes |
| Newquay Health CentreNewquay, TR7 1RU | 16.5 miles | 40 | 61% | 78% | Yes |
Clays Practice is 12.5 miles away, scores 80 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Port Isaac Surgery taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Port Isaac Surgery was taking on new patients. You can register online through the NHS website or call the surgery on 01208 880222.
How do patients rate Port Isaac Surgery?
In the 2026 NHS GP Patient Survey, 84% of patients at Port Isaac Surgery said their overall experience was good. The England average is 77%. 66% found it easy to get through by phone (England 57%). Its GPScore is 68 out of 100, grade B, which puts it in the second-best 20% of GP surgeries in England.
What is the inspection rating for Port Isaac Surgery?
The Care Quality Commission, which inspects GP surgeries in England, rated Port Isaac Surgery as Good at its last published inspection (report published 23 November 2022).
What are the opening times of Port Isaac Surgery?
Reception is open Monday 8:30am to 1pm 2pm to 6pm, Tuesday 8:30am to 1pm 2pm to 6pm, Wednesday 8:30am to 1pm 2pm to 6pm, Thursday 8:30am to 1pm 2pm to 6pm, Friday 8:30am to 1pm 2pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 3 October 2025. Bank holidays may differ.
How do I contact Port Isaac Surgery?
Call 01208 880222 or visit its website, portisaacpractice.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Hillson Close, Port Issac, Port Isaac, PL29 3TR.
Does Port Isaac Surgery have a branch surgery?
Yes. Port Isaac Surgery also runs Blisland Village Hall (The Glebe, (Surgery Behind Post Office), Blisland, Bodmin, PL30 4JE) and Bridge Medical Centre (Harbour Road, Wadebridge, PL27 7AH) and Delabole Surgery (2 Pengelly, Delabole, PL33 9AW) and Polzeath (The Surgery, Tregawn, Polzeath, PL27 6TJ) and St Kew Highway (St. Kew Highway, Bodmin, PL30 3ED) and St Teath (The Surgery, The Stables, St Teath, PL30 3JF). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Port Isaac Surgery?
Around 8,691 patients are registered (January 2025). The surgery is part of North Cornwall Coast PCN, a group of local surgeries that share staff and services, in the Cornwall and the Isles of Scilly NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.