GP surgery in Haxby
Haxby Group Practice
Haxby & Wigginton Health Centre, The Village, Wigginton, York, YO32 2LL
Scores 25 out of 100, below average for a GP surgery in England. 68% of patients say their experience is good and 33% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Outstanding in 2019. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 16
- Easy to get through on the phone8
- Easy to contact online58
- Good experience of getting in touch32
- Did not wait too long for the appointment12
Quality of care 43
- Patients rate the surgery as good17
- Patients got what they needed43
- Doctors and nurses listen70
- Patients trust the staff39
- Inspection rating (Outstanding)98
- Health checks and screening done19
- Meets NHS clinical targets71
- Children vaccinated on time72
What patients say
133 patients answered the 2026 NHS survey about this surgery.
33%
find the phone easy
well below the England average (57%)
68%
say their experience is good
well below the England average (77%)
+10
change since last year
2025: 57% · 2026: 68%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 33% | 57% | 27% |
| Easy to contact via website | 61% | 58% | 51% |
| Easy to contact via NHS App | 37% | 54% | 22% |
| Reception staff helpful | 86% | 85% | 73% |
| Seeing the same person | |||
| Has a preferred clinician | 25% | 31% | 23% |
| Sees preferred clinician | 40% | 42% | 42% |
| What happened when they got in touch | |||
| Knew what would happen next | 84% | 84% | 84% |
| Next steps within 2 days | 74% | 93% | 80% |
| Good experience of contacting | 69% | 73% | 52% |
| The appointment | |||
| Offered a choice of time or day | 23% | 57% | 24% |
| Waiting time was about right | 54% | 69% | 48% |
| Remote appointment | 17% | 26% | 30% |
| The doctor or nurse | |||
| Good at listening | 91% | 87% | 80% |
| Treated with care and concern | 80% | 86% | 81% |
| Considered mental wellbeing | 76% | 75% | 58% |
| Had all the information needed | 87% | 92% | 90% |
| Confidence and trust | 92% | 93% | 89% |
| Involved in decisions | 87% | 92% | 87% |
| Needs were met | 90% | 90% | 84% |
| Overall | |||
| Overall experience good | 68% | 77% | 57% |
| Living with a long-term condition | |||
| Confident managing conditions | 80% | 79% | 76% |
| Supported by local services | 68% | 70% | 70% |
| Discussed managing condition | 39% | 43% | 33% |
| Agreed a care plan | 26% | 46% | 45% |
Green means at least 2 points better than England, red at least 2 points worse. With about 133 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
No reviews yet. If you use this surgery, say what it is like.
Write a review
Opening times and contact
| Monday | 8am to 12:30pm 1:30pm to 6pm |
| Tuesday | 8am to 12:30pm 1:30pm to 6pm |
| Wednesday | 8am to 12:30pm 1:30pm to 6pm |
| Thursday | 8am to 12:30pm 1:30pm to 6pm |
| Friday | 8am to 12:30pm 1:30pm to 6pm |
| Saturday | Closed |
| Sunday | Closed |
Confirmed by the surgery on 23 April 2025. Bank holidays may differ.
- Address
- Haxby & Wigginton Health Centre, The Village, Wigginton, York, YO32 2LL
- Phone
- 01904 928008
- [email protected]
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- West Outer and North East York PCN (a group of local surgeries that share services)
- NHS code
- B82026 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Gale Farm Surgery
- 109-119 Front Street, Acomb, York, YO24 3BU
- Huntington
- The Surgery, 1 North Lane, Huntington, York, YO32 9RU
- New Earswick
- The Surgery, White Rose Avenue, New Earswick, York, YO32 4AG
- The Old Forge
- Poppleton Health Centre, The Green, Upper Poppleton, York, YO26 6EQ
Access and facilities
- Accessible toilets
- Audio-descriptive for appointment announcements
- Autism training for staff
- Baby-changing facilities
- Bariatric equipment: weight support
- Bus stop nearby
- Cycle parking
- Disability awareness and equality training for staff
- Disabled car parking
- Documents available in Braille
- Documents available in large print
- Enhanced lighting
- Free NHS WiFi
- Free on-site car parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Outstanding
overall, from the inspection published 18 April 2019
This rating is 7 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Outstanding |
| Is it caring? | Outstanding |
| Is it responsive? | Good |
| Is it well-led? | Outstanding |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.9% | 15.2% |
| Diabetes | 7.6% | 7.9% |
| Asthma | 7.3% | 6.6% |
| COPD | 2.2% | 1.9% |
| Coronary heart disease | 4.1% | 3.0% |
| Depression | 9.9% | 14.3% |
| Obesity | 13.2% | 13.9% |
| Smoking | 9.3% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 75% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 57% | 68% |
| Blood pressure checked in last 5 years (45+) | 84% | 87% |
| Diabetes: blood pressure on target | 60% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 55% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 63% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| Haxby Group Practicethis surgery | – | 25 | 33% | 68% | Yes |
| My Health GroupYork, YO32 5UA | 2.4 miles | 28 | 38% | 77% | Yes |
| Jorvik Gillygate PracticeYork, YO1 7NP | 4.2 miles | 71 | 59% | 92% | Yes |
| York Medical GroupYork, YO24 4HD | 4.6 miles | 26 | 35% | 74% | Yes |
| Dalton Terrace SurgeryYork, YO24 4DB | 4.7 miles | 78 | 79% | 89% | Yes |
| York GP Extended Access (Nimbuscare)York, YO24 4LJ | 4.7 miles | – | – | – | – |
| Staycity York (Nimbuscare)York, YO24 4LJ | 4.7 miles | – | – | – | No |
| Front Street SurgeryYork, YO24 3BZ | 4.8 miles | 87 | 81% | 93% | Yes |
| Priory Medical GroupYork, YO24 3WX | 5.2 miles | 17 | 31% | 70% | Yes |
| Unity HealthYork, YO10 5LA | 5.2 miles | 49 | 74% | 74% | Yes |
Jorvik Gillygate Practice is 4.2 miles away, scores 71 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is Haxby Group Practice taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), Haxby Group Practice was taking on new patients. You can register online through the NHS website or call the surgery on 01904 928008.
How do patients rate Haxby Group Practice?
In the 2026 NHS GP Patient Survey, 68% of patients at Haxby Group Practice said their overall experience was good. The England average is 77%. 33% found it easy to get through by phone (England 57%). Its GPScore is 25 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for Haxby Group Practice?
The Care Quality Commission, which inspects GP surgeries in England, rated Haxby Group Practice as Outstanding at its last published inspection (report published 18 April 2019).
What are the opening times of Haxby Group Practice?
Reception is open Monday 8am to 12:30pm 1:30pm to 6pm, Tuesday 8am to 12:30pm 1:30pm to 6pm, Wednesday 8am to 12:30pm 1:30pm to 6pm, Thursday 8am to 12:30pm 1:30pm to 6pm, Friday 8am to 12:30pm 1:30pm to 6pm, Saturday closed, Sunday closed. The surgery last confirmed these times on 23 April 2025. Bank holidays may differ.
How do I contact Haxby Group Practice?
Call 01904 928008. You can also book and order repeat prescriptions in the NHS App. The address is Haxby & Wigginton Health Centre, The Village, Wigginton, York, YO32 2LL.
Does Haxby Group Practice have a branch surgery?
Yes. Haxby Group Practice also runs Gale Farm Surgery (109-119 Front Street, Acomb, York, YO24 3BU) and Huntington (The Surgery, 1 North Lane, Huntington, York, YO32 9RU) and New Earswick (The Surgery, White Rose Avenue, New Earswick, York, YO32 4AG) and The Old Forge (Poppleton Health Centre, The Green, Upper Poppleton, York, YO26 6EQ). Patients register with the practice and can usually be seen at either site.
How many patients are registered at Haxby Group Practice?
Around 32,190 patients are registered (January 2025). The surgery is part of West Outer and North East York PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.