GP surgery in York
My Health Group
Southfields Road, Strensall, York, YO32 5UA
Scores 28 out of 100, below average for a GP surgery in England. 77% of patients say their experience is good and 38% find it easy to get through on the phone (England: 77% and 57%). Inspectors rated it Good in 2016. It is taking on new patients.
How the score breaks down
Each line is a score out of 100. The England average is 50 and higher is better. How it works
Getting an appointment 11
- Easy to get through on the phone12
- Easy to contact online35
- Good experience of getting in touch19
- Did not wait too long for the appointment13
Quality of care 57
- Patients rate the surgery as good43
- Patients got what they needed76
- Doctors and nurses listen56
- Patients trust the staff57
- Inspection rating (Good)50
- Health checks and screening done23
- Meets NHS clinical targets88
- Children vaccinated on time84
What patients say
109 patients answered the 2026 NHS survey about this surgery.
38%
find the phone easy
well below the England average (57%)
77%
say their experience is good
about the England average (77%)
+7
change since last year
2025: 70% · 2026: 77%
Getting in touch
The appointment
All survey questions, compared with England
| What patients said | This surgery | England | Last year |
|---|---|---|---|
| Getting in touch | |||
| Easy to get through by phone | 38% | 57% | 31% |
| Easy to contact via website | 52% | 58% | 55% |
| Easy to contact via NHS App | 45% | 54% | 38% |
| Reception staff helpful | 81% | 85% | 83% |
| Seeing the same person | |||
| Has a preferred clinician | 16% | 31% | 25% |
| Sees preferred clinician | 13% | 42% | 37% |
| What happened when they got in touch | |||
| Knew what would happen next | 87% | 84% | 87% |
| Next steps within 2 days | 92% | 93% | 91% |
| Good experience of contacting | 64% | 73% | 65% |
| The appointment | |||
| Offered a choice of time or day | 36% | 57% | 32% |
| Waiting time was about right | 55% | 69% | 55% |
| Remote appointment | 29% | 26% | 22% |
| The doctor or nurse | |||
| Good at listening | 89% | 87% | 86% |
| Treated with care and concern | 85% | 86% | 85% |
| Considered mental wellbeing | 73% | 75% | 65% |
| Had all the information needed | 91% | 92% | 90% |
| Confidence and trust | 94% | 93% | 91% |
| Involved in decisions | 89% | 92% | 91% |
| Needs were met | 95% | 90% | 88% |
| Overall | |||
| Overall experience good | 77% | 77% | 70% |
| Living with a long-term condition | |||
| Confident managing conditions | 91% | 79% | 82% |
| Supported by local services | 73% | 70% | 69% |
| Discussed managing condition | 35% | 43% | 41% |
| Agreed a care plan | 28% | 46% | 41% |
Green means at least 2 points better than England, red at least 2 points worse. With about 109 replies, a gap of a few points may just be chance.
What patients tell us
From people who use this surgery. Official data cannot tell you these things.
Tell us about this surgery
10 quick questions, one tap each, no sign-up. Your answers help the next person choosing a GP.
1 of 10Last time you needed a routine appointment, how long did you wait?
2 of 10When you last phoned, how long did it take to get through?
3 of 10How did you book your last appointment?
4 of 10Can you usually see the same GP?
5 of 10Was your last appointment on time?
6 of 10Are the reception staff helpful?
7 of 10Did the doctor or nurse listen to you?
8 of 10How easy is it to get a repeat prescription?
9 of 10Is parking easy?
10 of 10Would you recommend this surgery?
Thank you. Your answers are counted.
Reviews
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Write a review
Opening times and contact
| Monday | 8am to 12:15pm 1:45pm to 8pm |
| Tuesday | 8am to 12:15pm 1:45pm to 6pm |
| Wednesday | 8am to 12:15pm 1:45pm to 8pm |
| Thursday | 8am to 12:15pm 1:45pm to 6pm |
| Friday | 8am to 12:15pm 1:45pm to 6pm |
| Saturday | 8:30am to 12:30pm |
| Sunday | Closed |
Confirmed by the surgery on 13 November 2024. Bank holidays may differ.
- Address
- Southfields Road, Strensall, York, YO32 5UA
- Phone
- 01904 490532
- [email protected]
- Website
- myhealthgroup.co.uk
- Online
- Book, order repeat prescriptions and see records in the NHS App
- Works with
- York East PCN (a group of local surgeries that share services)
- NHS code
- B82080 · NHS profile
Branch surgeries
Run by this practice from another building. Patients register with the practice, not the branch.
- Dunnington Surgery
- Petercroft Lane, Dunnington, York, YO19 5NQ
- Huntington Surgery
- Garth Road, Huntington, York, YO32 9QJ
- Stamford Bridge
- Stamford Bridge Medical Centre, Viking Road, Stamford Bridge, York, YO41 1BR
Access and facilities
- Disabled parking
- Disabled toilet
- Signing service
- Step-free access
- Wheelchair access
- Baby changing facility
- Children’s play area
- Pram park
- Baby changing facility
- Car parking
- Cycle parking
- Disabled parking
Pins show each surgery's score. Get directions
Inspection rating
By the Care Quality Commission, the NHS regulator
Good
overall, from the inspection published 18 July 2016
This rating is 10 years old. The CQC has not published a newer inspection.
The five questions inspectors ask
| Is it safe? | Good |
| Is it effective? | Good |
| Is it caring? | Good |
| Is it responsive? | Good |
| Is it well-led? | Good |
About the patients
NHS records for the people registered here
Common health conditions
| Condition | Here | England |
|---|---|---|
| Hypertension | 18.0% | 15.2% |
| Diabetes | 6.6% | 7.9% |
| Asthma | 8.2% | 6.6% |
| COPD | 1.7% | 1.9% |
| Coronary heart disease | 4.0% | 3.0% |
| Depression | 14.2% | 14.3% |
| Obesity | 12.8% | 13.9% |
| Smoking | 7.5% | 13.5% |
Health checks done
| Check | Here | England |
|---|---|---|
| Cervical screening, women 25-49 | 76% | 67% |
| Cervical screening, women 50-64 | 77% | 75% |
| Blood pressure controlled (hypertension, under 80) | 67% | 68% |
| Blood pressure checked in last 5 years (45+) | 90% | 87% |
| Diabetes: blood pressure on target | 73% | 75% |
| Diabetes: blood sugar (HbA1c) on target | 53% | 57% |
| Diabetes: annual foot check | 76% | 78% |
| Asthma: annual review | 54% | 66% |
Other surgeries nearby
| Surgery | Distance | Score | Easy by phone | Rated good | New patients |
|---|---|---|---|---|---|
| My Health Groupthis surgery | – | 28 | 38% | 77% | Yes |
| Haxby Group PracticeYork, YO32 2LL | 2.4 miles | 25 | 33% | 68% | Yes |
| Stillington SurgeryYork, YO61 1LL | 5.4 miles | 96 | 93% | 93% | Yes |
| Jorvik Gillygate PracticeYork, YO1 7NP | 5.8 miles | 71 | 59% | 92% | Yes |
| Unity HealthYork, YO10 5LA | 6.2 miles | 49 | 74% | 74% | Yes |
| Dalton Terrace SurgeryYork, YO24 4DB | 6.5 miles | 78 | 79% | 89% | Yes |
| Terrington SurgeryYork, YO60 6PS | 6.7 miles | 99 | 96% | 98% | Yes |
| York Medical GroupYork, YO24 4HD | 6.7 miles | 26 | 35% | 74% | Yes |
| York GP Extended Access (Nimbuscare)York, YO24 4LJ | 6.9 miles | – | – | – | – |
| Staycity York (Nimbuscare)York, YO24 4LJ | 6.9 miles | – | – | – | No |
Stillington Surgery is 5.4 miles away, scores 96 and is taking on new patients. You can usually join any surgery that covers your address.
Common questions
Is My Health Group taking on new patients?
Yes. When we last checked its page on the NHS website (20 September 2026), My Health Group was taking on new patients. You can register online through the NHS website or call the surgery on 01904 490532.
How do patients rate My Health Group?
In the 2026 NHS GP Patient Survey, 77% of patients at My Health Group said their overall experience was good. The England average is 77%. 38% found it easy to get through by phone (England 57%). Its GPScore is 28 out of 100, grade D, which puts it in the second-worst 20% of GP surgeries in England.
What is the inspection rating for My Health Group?
The Care Quality Commission, which inspects GP surgeries in England, rated My Health Group as Good at its last published inspection (report published 18 July 2016).
What are the opening times of My Health Group?
Reception is open Monday 8am to 12:15pm 1:45pm to 8pm, Tuesday 8am to 12:15pm 1:45pm to 6pm, Wednesday 8am to 12:15pm 1:45pm to 8pm, Thursday 8am to 12:15pm 1:45pm to 6pm, Friday 8am to 12:15pm 1:45pm to 6pm, Saturday 8:30am to 12:30pm, Sunday closed. The surgery last confirmed these times on 13 November 2024. Bank holidays may differ.
How do I contact My Health Group?
Call 01904 490532 or visit its website, myhealthgroup.co.uk. You can also book and order repeat prescriptions in the NHS App. The address is Southfields Road, Strensall, York, YO32 5UA.
Does My Health Group have a branch surgery?
Yes. My Health Group also runs Dunnington Surgery (Petercroft Lane, Dunnington, York, YO19 5NQ) and Huntington Surgery (Garth Road, Huntington, York, YO32 9QJ) and Stamford Bridge (Stamford Bridge Medical Centre, Viking Road, Stamford Bridge, York, YO41 1BR). Patients register with the practice and can usually be seen at either site.
How many patients are registered at My Health Group?
Around 18,838 patients are registered (January 2025). The surgery is part of York East PCN, a group of local surgeries that share staff and services, in the Humber and North Yorkshire NHS area.
Where this comes from: the 2026 NHS GP Patient Survey, Care Quality Commission ratings, NHS records of patients, conditions, checks and vaccinations (published through OHID Fingertips), and this surgery's page on the NHS website (checked 20 September 2026). Read how the score is worked out. Spotted a mistake? Tell us.